Seasoned Customer Service & Account Management Specialist – Logistics & Supply Chain – Tuscaloosa, AL

About brighthush and the Opportunity

brighthush is a leading player in the pulp and paper industry, renowned for its commitment to quality, sustainability, and customer excellence. With a rich heritage spanning decades, brighthush has evolved into a modern, technology‑driven organization that values innovation, integrity, and teamwork. Our Tuscaloosa, AL Home Office is the beating heart of our customer‑centric operations, where dedicated professionals collaborate to deliver seamless service and build lasting relationships with suppliers and clients alike.

We are currently seeking an experienced Customer Service & Account Management Specialist to join our dynamic team. This role is not a traditional call‑center position; instead, it focuses on nurturing and managing key accounts that have already been secured by our sales force. If you thrive in a fast‑paced environment, possess a keen eye for detail, and are passionate about delivering exceptional service, we want to hear from you.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of high‑value customer and supplier accounts, ensuring timely and accurate communication across all channels.
• Collaborate with cross‑functional teams—sales, logistics, finance, and production—to resolve inquiries, troubleshoot issues, and meet client expectations.
• Draft, review, and distribute a variety of documents, including customer reports, memos, letters, spreadsheets, and Bills of Lading (BOLs), maintaining a high standard of accuracy and professionalism.
• Analyze incoming correspondence and documentation for completeness, flag discrepancies, and follow up with stakeholders to secure necessary information.
• Maintain meticulous records of all customer interactions, transactions, and resolution actions in the company’s CRM and database systems.
• Prepare and present regular account status updates to senior management, highlighting trends, risks, and opportunities for improvement.
• Demonstrate independent judgment, sound decision‑making, and problem‑solving skills in day‑to‑day operations.
• Adhere to strict deadlines, ensuring all tasks are completed accurately and on schedule.
• Utilize a suite of software tools—including Cie‑trade, Microsoft Excel, Word, and Outlook—to manage workflow and enhance productivity.
• Act as a team player, supporting colleagues and contributing to a collaborative, high‑performance culture.

Essential Qualifications

• 3–5 years of office experience in a service or logistics‑related industry, preferably within the pulp and paper sector.
• Strong analytical and decision‑making abilities, with a proven track record of resolving complex issues efficiently.
• Exceptional attention to detail and a meticulous approach to documentation and data entry.
• Excellent written and verbal communication skills, with the ability to listen actively and respond thoughtfully.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with industry‑specific platforms such as Cie‑trade.
• Demonstrated organizational skills, capable of managing multiple priorities and meeting tight deadlines.
• Positive, patient, and friendly demeanor, coupled with a proactive “can‑do” attitude.
• Strong work ethic, integrity, and a commitment to delivering outstanding customer service.

Preferred Qualifications

• Background in the paper or related manufacturing industry.
• Experience with customer relationship management (CRM) systems and data analytics tools.
• Knowledge of supply chain processes, logistics, and freight documentation.
• Previous exposure to BOL preparation and freight cost analysis.
• Fluency in additional languages (e.g., Spanish) is a plus.

Skills & Competencies for Success

• Customer‑first mindset: consistently prioritizing client satisfaction and building trust.
• Problem‑solving acumen: turning challenges into opportunities for improvement.
• Adaptability: thriving in a dynamic environment with evolving priorities.
• Collaboration: working effectively with internal teams and external partners.
• Time management: balancing multiple tasks while maintaining high quality.
• Technical proficiency: leveraging software tools to streamline processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service & Account Management Specialist, you will:

• Gain exposure to strategic account planning and business development initiatives.
• Develop expertise in supply chain operations, freight management, and logistics analytics.
• Participate in cross‑functional training programs, including sales, finance, and production.
• Earn certifications in customer service excellence, logistics, or project management through our partnership with industry bodies.
• Progress into senior account management, operations, or business development roles based on performance and interest.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and respect. Our Tuscaloosa office is a vibrant hub where employees are encouraged to share ideas, challenge the status quo, and celebrate successes together. We value:

• Open communication and transparency at all levels.
• Work‑life balance, with flexible scheduling options where possible.
• Continuous learning through workshops, mentorship, and on‑the‑job training.
• Recognition programs that reward outstanding performance and teamwork.
• A safe, inclusive, and supportive workplace that embraces diversity.

Compensation, Perks, and Benefits

We offer a competitive base salary commensurate with experience, along with a comprehensive benefits package designed to support your health, financial security, and overall well‑being:

• Medical, Dental, and Vision insurance plans.
• Life insurance coverage.
• Paid vacation, holidays, and personal days.
• Profit‑sharing plan to reward company performance.
• 401(k) retirement plan with company match.
• Employee wellness initiatives and resources.
• Opportunities for professional development and tuition reimbursement.

Equal Opportunity Employer

brighthush is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. All applicants must be able to pass a background check.

How to Apply

If you are ready to bring your expertise to a forward‑thinking organization and make a tangible impact on customer satisfaction, we encourage you to apply today. Submit your resume and a cover letter outlining your relevant experience to [email protected] or call 205‑464‑2609. For a streamlined application process, click the link below:

Join brighthush and become part of a team that values integrity, innovation, and customer excellence. We look forward to discovering how your skills and passion can help us continue to lead the industry and deliver outstanding service to our partners.