Dynamic Customer Experience Coordinator – Retail Store Operations & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as Marshalls, HomeGoods, and Sierra, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. Our mission is simple: to provide shoppers with an exceptional experience that combines style, value, and convenience—all while fostering a workplace where every team member can grow, thrive, and make a real impact.

Why Join brighthush?

At brighthush, we believe that great customer service starts with great people. As a Customer Experience Coordinator, you’ll be at the heart of our retail operations, shaping the day‑to‑day interactions that keep shoppers coming back. You’ll work alongside a talented team of associates, managers, and corporate partners, and you’ll have the opportunity to develop leadership skills, advance your career, and contribute to a company that values innovation, integrity, and inclusion.

Key Responsibilities

• Lead by Example: Demonstrate outstanding customer service by engaging with shoppers, answering questions, and ensuring a welcoming environment.
• Team Management: Oversee a front‑of‑store team of associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Mentoring: Design and deliver training sessions on front‑end principles, product knowledge, and loyalty program promotion. Provide ongoing coaching to help associates excel.
• Customer Experience Enhancement: Monitor store cleanliness, organization, and visual merchandising to create a positive shopping environment.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for loyalty and satisfaction.
• Operational Excellence: Ensure associates follow store plans, prioritize tasks, and maintain high standards of performance.
• Communication: Maintain clear, accurate communication with store management and associates, providing updates on priorities, progress, and feedback.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to protect both staff and customers.
• Program Promotion: Actively promote credit and loyalty programs, driving enrollment and usage.
• Shrink & Loss Prevention: Support store shrink reduction initiatives and collaborate with loss prevention teams.
• Continuous Improvement: Participate in store improvement projects, share best practices, and contribute to a culture of innovation.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proficiency in POS systems and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Prior training or coaching experience, with a track record of developing high‑performing teams.
• Knowledge of safety and loss prevention protocols.
• Experience with performance metrics and reporting.
• Leadership training or certification.

Key Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Strong leadership and people‑management skills.
• Analytical thinking and problem‑solving abilities.
• Effective verbal and written communication.
• Time‑management and prioritization skills.
• Tech‑savvy: comfortable using POS, inventory, and customer‑relationship tools.
• Resilience and composure under pressure.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store‑level or corporate roles.
• Mentorship from senior managers who share their expertise and insights.
• Cross‑functional training in merchandising, inventory management, and digital marketing.
• Opportunities to lead special projects, such as seasonal promotions or store redesigns.
• Internal mobility across our global network of stores and distribution centers.

Work Environment & Culture

brighthush thrives on a culture of collaboration, innovation, and respect. You’ll find a workplace where:

• Every voice is heard and valued.
• Team members support one another to achieve shared goals.
• Employees are encouraged to bring fresh ideas and challenge the status quo.
• Work‑life balance is respected, with flexible scheduling options for evenings and weekends.
• Recognition and rewards are tied to performance, teamwork, and customer satisfaction.

Compensation, Perks & Benefits

While the starting hourly rate for this role ranges from $16.50 to $17.00, actual pay is determined by your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance programs (EAP), smoking cessation support, and wellness resources.
• Professional development funds and tuition reimbursement.
• Discounts on childcare, cell phones, pet insurance, and auto/home insurance.
• Scholarship and educational support programs.

How to Apply

Ready to elevate your career and make a difference in the lives of shoppers? Submit your application through our online portal or click the link below to start your journey with brighthush.

Apply to this position now

Join brighthush Today

At brighthush, we’re more than a retailer—we’re a community that values innovation, integrity, and the relentless pursuit of excellence. If you’re passionate about delivering world‑class customer experiences, thrive in a dynamic environment, and are ready to grow your career with a Fortune 100 leader, we want to hear from you. Apply today and become part of a team that’s shaping the future of retail.