Dynamic Customer Experience Coordinator – Retail Store Operations & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global retail powerhouse, recognized as one of the world’s leading off‑price retailers. With a presence in more than 50 countries and a portfolio of iconic brands, we deliver exceptional value and style to millions of customers every day. Our mission is simple: to provide high‑quality merchandise at unbeatable prices while creating memorable shopping experiences. At brighthush, we believe that every team member plays a pivotal role in shaping our culture of excellence, innovation, and customer obsession.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience a workplace that celebrates diversity, encourages collaboration, and rewards hard work. We invest heavily in employee development, offering on‑the‑job training, mentorship programs, and leadership pathways that help you grow from a frontline associate to a seasoned manager. Whether you’re working in our bustling distribution centers, vibrant retail stores, or dynamic home‑office hubs, you’ll find endless opportunities to learn, thrive, and make a real impact.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the frontline ambassador of our brand. You’ll lead a team of associates in delivering prompt, courteous, and personalized service to every customer who walks through our doors. Your role will blend operational excellence with a passion for customer loyalty, ensuring that each visit is memorable and that our store consistently meets or exceeds performance targets.

Key Responsibilities

• Team Leadership & Coaching: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods. Mentor and train associates on customer service best practices, POS operations, and loyalty program promotion.
• Customer Experience Management: Engage with customers, resolve concerns promptly, and maintain a clean, organized, and welcoming store environment. Model outstanding service and encourage associates to do the same.
• Operational Excellence: Ensure all associates execute tasks in line with the store plan, prioritize activities, and maintain adherence to labor laws, company policies, and safety protocols.
• Program Promotion: Actively promote credit and loyalty programs, driving enrollment and usage to support the store’s revenue goals.
• Performance Reporting: Communicate progress, challenges, and opportunities to management. Provide accurate updates on sales, customer feedback, and operational metrics.
• Safety & Compliance: Promote a culture of safety awareness, maintain a safe environment, and support shrink reduction initiatives.
• Continuous Improvement: Partner with management to identify training needs, refine processes, and implement best practices that elevate the customer experience.
• Additional Duties: Perform any other tasks as assigned to support store operations and customer satisfaction.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and inventory management.
• Excellent communication and organizational skills, with a keen eye for detail.
• Ability to multitask effectively in a fast‑paced environment.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
• Proactive problem‑solving mindset and the capacity to respond to changing priorities.
• Team player who collaborates seamlessly with peers and supervisors.
• Experience in training and developing staff.

Preferred Qualifications

• Background in a high‑volume retail setting with a proven track record of meeting or exceeding sales and customer satisfaction metrics.
• Experience with POS systems and loyalty program management.
• Knowledge of safety and compliance standards in a retail environment.
• Demonstrated ability to lead through influence and inspire a high‑performing team.
• Strong analytical skills to interpret sales data and drive actionable improvements.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Leadership and coaching ability, fostering a culture of continuous improvement.
• Strong interpersonal skills, adept at building rapport with customers and associates alike.
• Time‑management and prioritization skills to handle multiple tasks simultaneously.
• Adaptability and resilience in a fast‑moving retail environment.
• Proficiency in Microsoft Office Suite and retail POS software.
• Commitment to safety, compliance, and ethical business practices.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:Apply for this job