Dynamic Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,200 stores worldwide, we are committed to creating a vibrant, inclusive environment where every team member can thrive. Our culture is built on integrity, collaboration, and a relentless focus on customer delight. As a Fortune 100 company, brighthush offers unparalleled opportunities for growth, learning, and impact.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences begin with empowered associates. As a Customer Experience Coordinator, you will be the heartbeat of our front‑end operations, ensuring that every shopper leaves our store smiling and loyal. This role blends leadership, customer service, and operational excellence, giving you a chance to shape the customer journey while advancing your career in retail management.

Key Responsibilities

• Lead Front‑End Excellence: Oversee a team of associates at the point of sale, ensuring prompt, courteous service and a seamless checkout experience.
• Champion Loyalty Programs: Promote and upsell brighthush loyalty and credit programs, driving repeat business and customer retention.
• Model Outstanding Service: Engage with customers personally, demonstrating brand values and setting the tone for the team.
• Maintain Store Standards: Keep the front‑end area clean, organized, and visually appealing, aligning with store planograms and merchandising guidelines.
• Train & Mentor: Develop and deliver training sessions on customer interaction, POS usage, and loyalty program benefits.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and ensure adequate coverage during peak periods.
• Resolve Customer Issues: Address complaints swiftly, turning challenges into opportunities for customer delight.
• Operational Execution: Ensure associates follow store plans, prioritize tasks, and meet performance metrics.
• Communicate Effectively: Provide clear updates to management and staff, fostering transparency and teamwork.
• Promote Safety & Compliance: Uphold all safety protocols, labor laws, and company policies.
• Support Shrink Reduction: Participate in loss prevention initiatives and maintain a secure environment.
• Continuous Improvement: Collaborate with store leadership to refine processes and enhance the customer experience.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards.
• Demonstrated ability to multitask in a fast‑paced, high‑volume environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proficiency in POS systems and basic data entry.
• Valid driver’s license preferred (not mandatory).

Preferred Qualifications

• Experience with loyalty program promotion and customer retention strategies.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of labor regulations and compliance best practices.
• Prior experience in a multi‑store or regional retail environment.
• Leadership training or certification (e.g., Retail Management, Customer Service Excellence).

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire and guide a diverse team.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Problem‑Solving: Resolve issues quickly while maintaining a positive atmosphere.
• Time Management: Prioritize tasks and manage multiple responsibilities efficiently.
• Adaptability: Thrive in a dynamic retail environment with shifting demands.
• Technology Savvy: Comfortable using POS, inventory, and customer relationship tools.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you will have access to:

• Structured leadership training programs that cover advanced customer service, team management, and operational excellence.
• Mentorship from senior retail managers who have successfully navigated the path from associate to executive.
• Cross‑functional projects that expose you to merchandising, loss prevention, and corporate initiatives.
• Clear advancement tracks to roles such as Store Manager, District Manager, or Regional Operations Lead.
• Opportunities to attend industry conferences, workshops, and webinars.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and continuous improvement. Our values are reflected in:

• A collaborative team atmosphere where every voice is heard.
• Commitment to diversity and equal opportunity, ensuring a welcoming environment for all.
• Open communication channels, from daily huddles to quarterly town halls.
• Recognition programs that celebrate both individual and team achievements.
• Flexibility in scheduling, with support for night and weekend shifts.

Compensation & Benefits

While the starting hourly rate for this role ranges from $15.00 to $15.50, actual compensation is influenced by experience, performance, and location. In addition to a competitive base salary, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance (medical plans, HSA, FSA).
• 401(k) retirement plan with company match.
• Paid time off: holidays, vacation, sick leave, and parental leave.
• Employee discounts on merchandise and services.
• Professional development allowances and tuition reimbursement.
• Wellness programs, including employee assistance and smoking cessation support.
• Short‑ and long‑term disability coverage.
• Life insurance and adoption assistance.
• Additional perks such as pet insurance, credit union access, and referral bonuses.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer satisfaction? Submit your application through our careers portal or click the link below to start the process. We look forward to learning how your passion and experience align with brighthush’s mission to deliver exceptional value to shoppers worldwide.

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Closing Statement

At brighthush, we believe that great customer experiences are built by empowered people. If you are a proactive, customer‑focused leader eager to shape the front‑end experience and drive loyalty, we invite you to join our dynamic team. Together, we’ll create memorable moments for shoppers and chart a path for your own professional growth. Apply today and become a pivotal part of brighthush’s success story.