Dynamic Customer Intake Specialist – Remote Healthcare Support & Data Management – Join brighthush’s Innovative Patient Care Team
About brighthush
brighthush is a trailblazing leader in the healthcare technology space, dedicated to empowering individuals with cutting‑edge personal emergency response systems. Our mission is simple yet profound: to enable people of all ages and abilities to live life without limits. By combining state‑of‑the‑art hardware, intuitive mobile applications, and a robust cloud‑based data platform, we provide families, caregivers, and patients with peace of mind and unparalleled safety.
Founded on the principles of innovation, compassion, and reliability, brighthush has grown from a small startup into a national provider trusted by thousands of households across the United States. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment where your ideas are heard, your growth is accelerated, and your impact is tangible.
Why Join brighthush?
- Remote Flexibility: Work from anywhere in the United States—no commute, no office walls, just a reliable internet connection and a passion for helping people.
- Impactful Work: Every call you answer, every order you process, directly contributes to the safety and well‑being of our customers.
- Career Growth: We invest in your professional development through mentorship, training programs, and clear advancement pathways.
- Inclusive Culture: Diversity, equity, and inclusion are not buzzwords at brighthush—they’re the foundation of our community.
- Competitive Compensation: A base salary that reflects your skills, paired with performance bonuses and a comprehensive benefits package.
Position Overview
The Customer Intake Specialist is the first point of contact for new orders and inquiries. This role requires a meticulous, customer‑centric mindset, strong communication skills, and a solid grasp of healthcare data compliance. As a key member of our remote support team, you will ensure that every new customer’s information is captured accurately, processed efficiently, and stored securely in accordance with HIPAA regulations.
Key Responsibilities
- Accurately input new orders into the brighthush order management system, ensuring 100% data integrity.
- Verify customer information, including contact details, device preferences, and insurance coverage, to prevent errors and delays.
- Respond promptly and professionally to inbound calls and emails, providing clear guidance on product features, order status, and troubleshooting steps.
- Collaborate with the Sales, Technical Support, and Logistics teams to resolve order discrepancies and expedite delivery.
- Maintain up‑to‑date knowledge of product offerings, pricing, and promotional campaigns.
- Adhere strictly to HIPAA privacy and security policies, safeguarding all protected health information (PHI).
- Document all interactions in the CRM system, ensuring accurate and timely updates for future reference.
- Participate in ongoing training sessions and workshops to stay current on industry best practices and regulatory changes.
- Contribute to continuous improvement initiatives by identifying bottlenecks, suggesting process enhancements, and sharing customer feedback.
Essential Qualifications
- Associate’s degree in Healthcare Administration, Business, or a related field (preferred).
- Minimum of 1 year of customer service experience, preferably in a healthcare or technology environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or order‑management platforms.
- Excellent verbal and written communication skills in English.
- Typing speed of at least 40 words per minute with high accuracy.
- Strong attention to detail and a commitment to data accuracy.
- Ability to work independently in a remote setting, managing time effectively and meeting daily targets.
- U.S. work authorization without the need for sponsorship.
- Successful completion of a background check and FBI fingerprint clearance.
Preferred Qualifications
- Experience with HIPAA compliance and handling PHI in a regulated environment.
- Knowledge of medical device terminology and emergency response systems.
- Previous exposure to call‑center metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.
- Multilingual abilities (Spanish, French, or other languages) are a plus.
- Familiarity with remote collaboration tools (Slack, Teams, Zoom).
Core Skills & Competencies
- Customer‑Centric Mindset: Empathy, patience, and the drive to solve problems for customers.
- Data Integrity: Meticulous attention to detail and a passion for accuracy.
- Communication: Clear, concise, and professional communication across multiple channels.
- Technical Aptitude: Quick learner who can navigate new software and troubleshoot basic issues.
- Time Management: Ability to prioritize tasks, meet deadlines, and maintain productivity in a fast‑paced environment.
- Team Collaboration: Willingness to collaborate with cross‑functional teams and share insights.
- Adaptability: Comfortable with change, continuous improvement, and evolving processes.
Career Growth & Learning Opportunities
At brighthush, we believe that your career should evolve alongside your passions. As a Customer Intake Specialist, you will have access to:
- Structured onboarding and mentorship programs that pair you with experienced team members.
- Regular skill‑building workshops covering advanced CRM techniques, data analytics, and healthcare regulations.
- Cross‑departmental shadowing opportunities to broaden your understanding of sales, logistics, and technical support.
- Clear promotion tracks to roles such as Senior Intake Specialist, Team Lead, or Customer Success Manager.
- Annual performance reviews that align your goals with company objectives and reward exceptional contributions.
Work Environment & Culture
brighthush’s remote work model empowers you to create a workspace that suits your lifestyle. We provide:
- High‑speed internet stipend to ensure seamless connectivity.
- Home‑office equipment allowance (monitor, headset, ergonomic chair).
- Access to a virtual collaboration hub with real‑time chat, video conferencing, and project management tools.
- Regular virtual team‑building events, wellness challenges, and community service initiatives.
- A culture that celebrates diversity, encourages open dialogue, and values work‑life balance.
Compensation & Benefits
We offer a competitive base salary of $43,680 per year, commensurate with experience and performance. In addition, you will receive:
- Generous paid time off (PTO) and holiday schedule.
- 401(k) retirement plan with company match.
- Health, dental, and vision insurance options.
- Employee assistance program (EAP) for mental health support.
- Professional development stipend for courses, certifications, and conferences.
- Employee referral bonus program.
- Access to a wellness portal with fitness, mindfulness, and nutrition resources.
How to Apply
If you’re ready to join a forward‑thinking, customer‑focused team that values your expertise and supports your growth, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Intake Specialist role at brighthush. Let’s build a safer, more connected world together.