Senior Customer Solutions Engineer – Payments & Billing Architecture Specialist at brighthush

About brighthush

brighthush is a trailblazer in the subscription billing and payments space, empowering businesses worldwide to transform their revenue models and deliver friction‑less customer experiences. With a robust, cloud‑native platform that unifies billing, invoicing, and payment processing, brighthush helps enterprises of all sizes scale their subscription businesses while maintaining compliance, security, and operational excellence. Our mission is to make monetization simple, transparent, and future‑proof for every customer, partner, and stakeholder.

Why Join brighthush?

At brighthush, we blend cutting‑edge technology with a culture of collaboration, curiosity, and continuous learning. As a Customer Solutions Engineer, you’ll be at the forefront of our growth, shaping how our customers architect, integrate, and optimize their payment workflows. You’ll work alongside product, engineering, and sales teams to deliver tailored solutions that drive real business value.

Key Responsibilities

• Customer Advisory & Solution Design: Partner with enterprise clients to understand their payment challenges, map business requirements to technical solutions, and architect scalable, secure payment infrastructures that align with industry best practices.
• Technical Demonstrations & Proof‑of‑Concepts: Lead engaging, data‑rich demos and PoCs that showcase brighthush’s payment capabilities, integration patterns, and ROI potential. Translate complex technical concepts into clear, actionable insights for both technical and non‑technical stakeholders.
• Pre‑Sales Support & Proposal Development: Collaborate with the sales team to craft compelling proposals, technical scopes, and cost estimates. Provide expert guidance on pricing models, contract terms, and implementation timelines.
• Integration Architecture & Implementation: Design and oversee the integration of brighthush’s payment APIs, webhooks, and SDKs with customers’ existing systems (e.g., ERP, CRM, e‑commerce platforms). Ensure seamless data flow, robust error handling, and compliance with PCI‑DSS and other regulatory frameworks.
• Stakeholder Engagement: Serve as the primary technical liaison between customers, product, and engineering teams. Capture feedback, identify feature gaps, and advocate for enhancements that elevate the customer experience.
• Thought Leadership & Knowledge Sharing: Author technical whitepapers, case studies, and best‑practice guides. Present at industry conferences, webinars, and internal knowledge‑sharing sessions.
• Continuous Improvement: Stay abreast of emerging payment trends (e.g., tokenization, real‑time payments, open banking) and incorporate them into solution designs and sales strategies.

Essential Qualifications

• Minimum 5 years of experience in solutions or sales engineering with a deep focus on enterprise payments.
• Proven expertise in payment architectures, including ACH, wire, card, and digital wallet integrations.
• Hands‑on experience with RESTful APIs, webhooks, OAuth, and JSON/XML data formats.
• Strong presentation and storytelling skills; ability to translate technical details into business value.
• Experience with payment compliance standards (PCI‑DSS, PSD2, GDPR) and security best practices.
• Excellent problem‑solving skills and a consultative mindset.
• Fluent in English; additional languages are a plus.

Preferred Qualifications

• Background in fintech or SaaS product sales engineering.
• Knowledge of subscription billing concepts, usage‑based billing, and metering.
• Experience with cloud platforms (AWS, Azure, GCP) and CI/CD pipelines.
• Certifications such as Certified Payments Professional (CPP) or Certified Information Systems Security Professional (CISSP).
• Previous role in a high‑growth startup or scale‑up environment.

Core Skills & Competencies

• Technical Proficiency: REST APIs, webhooks, OAuth, JSON/XML, SQL, and basic scripting (Python, Bash).
• Architectural Design: Ability to design scalable, fault‑tolerant payment systems that integrate with diverse enterprise ecosystems.
• Communication: Clear, concise, and persuasive communication across technical and business audiences.
• Collaboration: Proven track record of working cross‑functionally with product, engineering, and sales teams.
• Adaptability: Comfortable navigating ambiguity in a fast‑paced, evolving industry.
• Customer‑Centric Mindset: Passion for solving real customer problems and delivering measurable outcomes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. As a Customer Solutions Engineer, you’ll have the chance to:

• Progress into senior technical roles such as Principal Solutions Engineer or Technical Program Manager.
• Transition into product management or engineering leadership, leveraging your deep customer insights.
• Lead global initiatives, such as expanding into new geographies or launching new payment products.
• Participate in mentorship programs, both as a mentee and a mentor, fostering a culture of knowledge sharing.
• Attend industry conferences, hackathons, and training workshops funded by brighthush.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and inclusion. Our remote‑first model empowers teams across the United States to collaborate seamlessly, supported by:

• Weekly all‑hands meetings to align on vision and celebrate wins.
• Monthly hackathons that encourage experimentation and cross‑team collaboration.
• Flexible work hours and a results‑oriented approach that values output over hours.
• A vibrant community of engineers, designers, and business professionals who share a passion for fintech.

Compensation & Perks

We offer a competitive base salary range of USD 136,800 – 177,100 per year, complemented by:

• Performance‑based bonuses and equity opportunities.
• Generous paid time off (PTO) and a flexible holiday policy.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Wellness stipend, mental health resources, and access to virtual fitness classes.
• Annual learning stipend for courses, certifications, and conferences.
• State‑of‑the‑art home office setup stipend.

How to Apply

Ready to shape the future of payments and help enterprises unlock new revenue streams? Submit your application through our careers portal and join a team that values innovation, collaboration, and impact.