Senior Customer Success Manager – Non‑Qualified Defined Contribution Plans (Remote, U.S.) – Strategic Advisor & Client Relationship Lead

About brighthush

brighthush is a trailblazer in the benefits administration arena, empowering organizations to design, deliver, and manage employee benefit programs that foster financial wellness and workplace satisfaction. With a portfolio that spans health, retirement, and flexible benefits, brighthush leverages cutting‑edge technology and deep industry expertise to help companies create healthier, more productive workforces. Our mission is simple: to illuminate the path to financial security for employees while enabling employers to attract, retain, and engage top talent.

Why Join brighthush?

At brighthush, we believe that the best work happens when people feel valued, challenged, and supported. As a global leader, we offer a culture that celebrates diversity, encourages continuous learning, and rewards innovation. Whether you’re a seasoned professional or an ambitious leader, you’ll find a place where your expertise is recognized and your career can flourish.

Key Responsibilities

• Strategic Consulting on Non‑Qualified Defined Contribution Plans: Serve as the primary advisor to our clients on all aspects of non‑qualified defined contribution (NQDC) plan design, implementation, and optimization. Translate complex regulatory requirements into actionable strategies that align with each client’s business objectives.
• Client Relationship Management: Build and nurture long‑term partnerships with senior stakeholders across HR, finance, and executive leadership. Act as the trusted point of contact for all NQDC plan matters, ensuring high client satisfaction and retention.
• Training & Enablement: Develop and deliver comprehensive training programs—both in‑person and virtual—for client teams and internal stakeholders. Create user guides, webinars, and knowledge bases that simplify plan administration and compliance.
• Project Leadership: Lead cross‑functional projects that span plan launches, amendments, and audits. Coordinate with product, engineering, and compliance teams to deliver solutions on time and within budget.
• Compliance & Regulatory Oversight: Maintain deep expertise in IRC 409A, ERISA, and other relevant statutes. Proactively monitor regulatory changes and advise clients on necessary adjustments to maintain compliance.
• Data Analysis & Reporting: Analyze plan performance metrics, client usage data, and market trends to provide actionable insights. Prepare executive‑level dashboards and reports that inform strategic decision‑making.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and client events. Publish white papers and case studies that showcase best practices in NQDC plan administration.

Essential Qualifications

• Minimum of 5 years’ experience in non‑qualified defined contribution plan administration, with a proven track record of managing complex client portfolios.
• At least 5 years of client relationship management, preferably within the benefits or financial services sector.
• In‑depth knowledge of IRC 409A, ERISA, and related federal regulations governing NQDC plans.
• Strong project management skills, including the ability to lead multi‑disciplinary teams and deliver projects on schedule.
• Excellent communication and presentation abilities—capable of translating technical concepts into clear, actionable guidance for non‑technical audiences.
• Proficiency with CRM systems (e.g., Salesforce), data analytics tools (e.g., Tableau, Power BI), and Microsoft Office Suite.
• Valid U.S. work authorization without the need for sponsorship.

Preferred Qualifications

• Professional certifications such as Certified Employee Benefit Specialist (CEBS) or Certified Retirement Counselor (CRC).
• Experience working with large enterprise clients (10,000+ employees) and managing multi‑year engagement plans.
• Background in financial planning or advisory services, providing a holistic view of employee benefits.
• Fluency in additional languages (Spanish, Mandarin, etc.) to support a diverse client base.
• Experience with cloud‑based benefits platforms and API integrations.

Skills & Competencies

• Strategic Thinking: Ability to anticipate market shifts and craft forward‑looking solutions.
• Client‑Centric Mindset: Passion for delivering exceptional service and measurable value.
• Analytical Acumen: Strong quantitative skills to interpret data and drive insights.
• Leadership & Influence: Proven ability to lead cross‑functional teams and influence stakeholders at all levels.
• Adaptability: Comfortable navigating a fast‑paced, evolving environment.
• Collaboration: Excellent teamwork skills, fostering open communication across departments.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to a comprehensive learning portal featuring courses on compliance, data analytics, and leadership.
• Opportunities to lead high‑impact initiatives that shape the future of employee benefits.
• Clear career pathways—from Senior Customer Success Manager to Director of Client Services or Head of Product Strategy.
• Regular performance reviews with actionable feedback and personalized growth plans.

Work Environment & Culture

brighthush thrives on collaboration, innovation, and a genuine commitment to employee well‑being. Our remote‑first model means you can work from anywhere in the United States, while still enjoying:

• Weekly virtual town halls with the executive team.
• Monthly hackathons and innovation challenges.
• Virtual coffee chats and informal networking events.
• A culture that values work‑life balance, mental health, and continuous learning.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $135,000 – $165,000 per year, commensurate with experience.
• Performance Bonus: Annual bonus potential based on individual and company performance.
• 401(k) Matching: Up to 4% company match.
• Paid Time Off: Generous PTO policy, including sick leave and personal days.
• Parental Leave: Paid parental leave for new parents.
• Health, dental, and vision insurance plans.
• Life and disability coverage.
• Tuition reimbursement program for continued education.
• Wellness stipend and access to mental health resources.
• Employee stock purchase plan (ESPP) and equity options.

How to Apply

If you’re ready to lead transformative client engagements, shape the future of employee benefits, and grow your career in a dynamic, supportive environment, we want to hear from you. Submit your application through the link below and join the brighthush team where your expertise will shine and your impact will be felt across the industry.