Robotics Customer Success Coordinator – Onboarding & Utilization Specialist – Remote (Eden Prairie, MN) – Join brighthush

About brighthush

brighthush is a trailblazer in the robotics and manufacturing sector, redefining how businesses clean, maintain, and protect their assets. With a portfolio that spans cutting‑edge autonomous cleaning systems, smart maintenance solutions, and sustainable product lines, brighthush is committed to delivering technology that not only performs but also protects the planet. Our mission is simple: empower customers to achieve peak operational efficiency while reducing environmental impact.

Founded on principles of innovation, integrity, and customer obsession, brighthush has grown from a niche robotics startup to a global leader recognized for its relentless focus on quality and sustainability. We serve a diverse range of industries—from commercial real‑estate and hospitality to healthcare and industrial facilities—providing solutions that keep spaces clean, safe, and compliant.

At brighthush, we believe that the best products are only as good as the people who support them. That’s why we invest heavily in our Customer Success team, ensuring that every client receives the guidance, training, and support they need to unlock the full value of our robotics solutions.

Why This Role Matters

As a Robotics Customer Success Coordinator, you will be the linchpin between our customers and the technology that powers their operations. Your work will directly influence customer satisfaction, retention, and the overall success of our robotics ecosystem. You’ll be the first point of contact for new clients, the guardian of ongoing engagement, and the advocate for continuous improvement.

Key Responsibilities

• Customer Onboarding: Lead the seamless transition of new clients from sales to operational use, ensuring they are equipped with the knowledge and tools to deploy our robotics solutions effectively.
• Utilization Monitoring: Track and analyze usage metrics across our customer base, identifying trends, gaps, and opportunities for optimization.
• Success Activity Coordination: Plan, execute, and document a suite of success activities—including training sessions, check‑ins, and performance reviews—to keep customers engaged and achieving their goals.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Support teams to relay customer feedback, influence product roadmap, and resolve escalated issues.
• Data Management: Maintain accurate, up‑to‑date records in our CRM and internal knowledge bases, ensuring that all stakeholders have real‑time visibility into customer health.
• Process Improvement: Continuously evaluate and refine onboarding and success processes, leveraging best practices and automation to increase efficiency.
• Reporting & Analytics: Produce regular dashboards and reports that highlight key performance indicators such as NPS, churn risk, and utilization rates.
• Customer Advocacy: Champion the customer’s voice within brighthush, ensuring that their needs and insights shape future product enhancements.

Essential Qualifications

• Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience).
• Minimum of 2 years of customer service, account management, or a related role.
• Proficiency in Microsoft Office Suite—Excel, PowerPoint, Teams—used for data analysis, reporting, and collaboration.
• Strong written and verbal communication skills, with the ability to translate technical concepts into clear, actionable insights.
• Exceptional organizational skills and a keen eye for detail, ensuring accurate documentation and timely follow‑ups.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.
• Demonstrated ability to manage multiple priorities and deliver results under tight deadlines.

Preferred Qualifications

• Experience with Customer Relationship Management (CRM) platforms such as Salesforce, HubSpot, or similar.
• Background in robotics, manufacturing, or technology sales/implementation.
• Experience with data visualization tools (Tableau, Power BI) or advanced Excel functions.
• Knowledge of SaaS metrics and customer success frameworks (e.g., CSAT, NPS, churn modeling).
• Previous exposure to remote work tools and virtual collaboration platforms.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving customer problems and delivering measurable value.
• Analytical Thinking: Ability to interpret data, identify patterns, and recommend actionable improvements.
• Project Management: Skilled at planning, executing, and tracking initiatives with cross‑functional teams.
• Technical Fluency: Comfortable learning new software, troubleshooting issues, and explaining technical details to non‑technical audiences.
• Adaptability: Thrive in a dynamic environment where priorities shift and new challenges arise.
• Collaboration: Strong interpersonal skills, fostering teamwork across departments and geographies.
• Time Management: Efficiently balance multiple tasks while maintaining high quality and accuracy.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Customer Success Coordinator, you’ll gain exposure to:

• Product development cycles, giving you insight into how customer feedback shapes new features.
• Advanced analytics and data science initiatives, allowing you to deepen your quantitative skill set.
• Leadership development programs that prepare you for future roles in Customer Success Management, Account Management, or Product Management.
• Industry conferences, webinars, and certifications—whether in robotics, SaaS metrics, or customer experience best practices.
• Mentorship from senior leaders who are passionate about nurturing talent and fostering innovation.

Work Environment & Culture at brighthush

Our culture is built on three core pillars: Innovation, Inclusion, and Impact. We celebrate curiosity, encourage experimentation, and reward bold ideas that drive real change. As a remote team, we rely on transparent communication, trust, and a shared commitment to excellence.

• Fully remote work model with flexible hours to support work‑life balance.
• Regular virtual team gatherings, hackathons, and cross‑departmental knowledge‑sharing sessions.
• Inclusive hiring practices that value diverse perspectives and experiences.
• Continuous learning resources—online courses, internal workshops, and industry events.
• Recognition programs that celebrate milestones, achievements, and customer success stories.

Compensation & Benefits

While the base salary range for this role is USD 62,700 – 93,700 per year, brighthush offers a comprehensive benefits package designed to support your well‑being and future:

• Competitive base salary with performance‑based bonuses.
• 401(k) plan with company matching to help you build long‑term wealth.
• Generous paid time off (PTO) and paid holidays.
• Health, dental, and vision insurance plans.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Professional development budget for conferences, certifications, and courses.
• Employee referral program with attractive incentives.
• Flexible work arrangements and a supportive remote‑work infrastructure.

How to Apply

Ready to make a tangible impact on the future of robotics and customer success? Submit your application through our careers portal or click the link below to explore this opportunity further.

Apply to brighthush Today

Join brighthush – Where Innovation Meets Customer Success

At brighthush, we’re not just building robots; we’re building relationships that last. If you’re driven by curiosity, thrive on collaboration, and want to help customers unlock the full potential of cutting‑edge technology, we want to hear from you. Apply now and become a key player in a company that’s shaping the future of clean, sustainable, and intelligent spaces.