Dynamic Customer Service Representative – Remote, Full‑Time, HIPAA‑Aware, High‑Volume Support Specialist at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers healthcare organizations to streamline patient information access. By delivering secure, compliant release‑of‑information solutions, we help hospitals, clinics, and health systems reduce administrative friction and enhance patient experience. Our mission is to bridge the gap between clinical data and the people who need it—patients, providers, and payers—while upholding the highest standards of privacy and security.

With a culture rooted in innovation, collaboration, and continuous learning, brighthush has grown from a niche startup to a trusted name in the health‑tech ecosystem. We celebrate diversity, encourage curiosity, and reward results. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your voice matters and your growth is accelerated.

Role Overview

We’re looking for a Customer Service Representative who thrives in a fast‑paced, high‑volume environment. As a frontline ambassador of brighthush, you will handle inbound inquiries, resolve issues, and ensure every interaction reflects our commitment to excellence and confidentiality. This is a full‑time, remote position open to candidates across the United States.

Key Responsibilities

• Field and resolve a diverse range of customer inquiries via phone, email, and chat, maintaining a professional and empathetic tone.
• Accurately document call details, actions taken, and follow‑up requirements in the Customer Service Notebook.
• Manage request queues, prioritize tickets, and coordinate with cross‑functional teams to ensure timely resolution.
• Adhere to HIPAA regulations and internal data‑security protocols when handling sensitive patient information.
• Identify recurring issues and collaborate with product and compliance teams to propose process improvements.
• Maintain a deep understanding of our product suite (VRM, RingCentral, CS Notebook) and stay updated on new features and updates.
• Participate in ongoing training sessions, knowledge‑base updates, and performance reviews.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Minimum of 3 years of customer service experience in a high‑volume setting, or 1 year of experience exceeding standard duties.
• Proficient computer and keyboarding skills; comfortable navigating multiple applications simultaneously.
• Excellent verbal communication skills with the ability to explain complex concepts in simple terms.
• Strong problem‑solving abilities and a proactive mindset.
• Demonstrated ability to handle stressful situations while maintaining composure and professionalism.
• Experience with CRM systems and ticketing platforms is highly desirable.

Preferred Qualifications

• HIPAA knowledge and experience working with healthcare data.
• Background in the healthcare or information technology industry.
• Experience with VRM, RingCentral, or similar communication platforms.
• Multilingual capabilities, especially in Spanish or other widely spoken languages.
• Previous remote work experience with a proven track record of self‑management and accountability.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Technical Aptitude: Quick learner who can adapt to new software, tools, and processes.
• Communication: Clear, concise, and courteous in all interactions.
• Time Management: Ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
• Collaboration: Works seamlessly with teammates across departments to achieve shared goals.
• Attention to Detail: Meticulous record‑keeping and adherence to compliance standards.
• Resilience: Maintains composure under pressure and learns from feedback.

Tools & Technologies

As a Customer Service Representative at brighthush, you will work with the following tools:

• VRM (Virtual Release Management): Our core platform for managing patient record requests.
• RingCentral: Unified communications platform for voice, video, and chat.
• CS Notebook: Centralized knowledge base and ticketing system.
• Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
• Remote collaboration tools such as Slack, Teams, and Zoom.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training workshops covering product updates, compliance, and soft‑skills development.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Product Analyst.
• Cross‑functional projects that expose you to product development, quality assurance, and data analytics.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Company Culture

brighthush is proud of its inclusive, collaborative, and flexible work culture. Key highlights include:

• Fully remote work model with flexible scheduling to support work‑life balance.
• Open communication channels—weekly all‑hands meetings, virtual coffee chats, and an internal social platform.
• Commitment to diversity, equity, and inclusion through employee resource groups and inclusive hiring practices.
• Regular team‑building events, hackathons, and wellness initiatives.
• Transparent leadership and a culture that values feedback, experimentation, and continuous improvement.

Compensation & Benefits

We offer a competitive salary range of USD 33,280 – 39,520 per year, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance (including telehealth services).
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program and mental‑health resources.
• Flexible work hours and remote work stipend for home‑office setup.

How to Apply

Ready to join a team that values innovation, integrity, and impact? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this role at brighthush

Closing Statement

At brighthush, we’re not just building technology—we’re building relationships that transform patient care. As a Customer Service Representative, you’ll be the voice that connects our solutions to the people who need them most. If you’re passionate about service, compliance, and continuous improvement, we want to hear from you. Join us and help shape the future of healthcare information access.