Senior Customer Stories Manager – Lead Case Study Creation, Interview Leadership, and Content Pipeline Strategy at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses worldwide to transform customer insights into compelling narratives. By combining cutting‑edge AI, intuitive content management, and a collaborative platform, we help teams craft, curate, and distribute customer stories that accelerate sales, deepen relationships, and drive brand advocacy. Our mission is simple: make every customer story a catalyst for growth.

Operating at the intersection of marketing, technology, and storytelling, brighthush serves a diverse portfolio of clients across industries such as SaaS, fintech, healthcare, and consumer goods. With a culture rooted in curiosity, agility, and impact, we are looking for a seasoned storyteller who can elevate our content strategy and lead the creation of high‑impact case studies that resonate with prospects and partners alike.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere in the United States while collaborating with a global team of experts.
• Competitive Compensation: Base salary range of $95,000 – $143,000 per year, commensurate with experience and performance.
• Growth & Development: Access to continuous learning resources, mentorship programs, and the opportunity to shape the future of customer storytelling.
• Impactful Work: Your stories will directly influence sales cycles, product adoption, and brand perception for thousands of customers.
• Inclusive Culture: A diverse, collaborative environment that values every voice and encourages innovation.

Key Responsibilities

As the Senior Customer Stories Manager, you will own the end‑to‑end process of turning customer experiences into powerful, data‑driven narratives. Your day‑to‑day activities will include:

• Case Study Development: Conceptualize, write, and edit high‑quality case studies that showcase measurable outcomes, challenges, and solutions.
• Interview Leadership: Conduct in‑depth interviews with customers, stakeholders, and internal subject matter experts to uncover insights and stories.
• Content Pipeline Management: Oversee the content calendar, ensuring timely delivery of assets across formats (written, video, infographic) while maintaining brand consistency.
• Cross‑Functional Collaboration: Partner with Sales, Product, Customer Success, and Design teams to gather data, validate facts, and align messaging.
• AI Tool Integration: Leverage AI platforms (e.g., natural language generation, sentiment analysis) to streamline research, drafting, and optimization.
• Quality Assurance: Implement rigorous review processes to guarantee accuracy, compliance, and storytelling excellence.
• Travel & Field Visits: Travel 4–6 times per year to client sites, events, and partner conferences to capture authentic experiences and network with industry leaders.
• Metrics & Optimization: Track performance of published stories (engagement, conversion, shareability) and iterate based on data insights.

Essential Qualifications

• Minimum 5+ years of experience in case study creation, customer marketing, content marketing, or journalism.
• Proven track record of producing persuasive, data‑rich narratives that drive business outcomes.
• Exceptional writing, editing, and storytelling skills with a keen eye for detail.
• Strong project management abilities, capable of juggling multiple stories simultaneously.
• Experience collaborating with cross‑functional teams and managing stakeholder expectations.
• Fluency in AI tools and platforms that enhance content creation (e.g., GPT‑based writing assistants, AI‑powered research tools).
• Excellent interpersonal and communication skills, comfortable presenting to senior leadership.
• Willingness and ability to travel 4–6 times per year for client engagements and industry events.
• Proficiency in English; additional languages are a plus.

Preferred Qualifications

• Background in B2B technology or SaaS marketing environments.
• Experience with content management systems and marketing automation platforms.
• Knowledge of data visualization tools (e.g., Tableau, Power BI) to enhance story impact.
• Familiarity with brighthush’s proprietary Customer Story Orchestrator or similar platforms.
• Prior experience leading a team of writers or content creators.
• Demonstrated ability to translate complex technical concepts into clear, engaging narratives.

Core Skills & Competencies

• Storytelling Excellence: Ability to craft narratives that resonate emotionally and intellectually with diverse audiences.
• Analytical Thinking: Use data to inform story angles, validate claims, and measure impact.
• Project Leadership: Set clear milestones, manage resources, and deliver on time.
• Collaboration & Influence: Build strong relationships across departments and influence decision‑makers.
• Adaptability: Thrive in a fast‑paced, evolving environment and pivot priorities as needed.
• Tech Savvy: Comfortable exploring new tools, especially AI‑driven content solutions.
• Attention to Detail: Ensure factual accuracy, brand consistency, and high editorial standards.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the stories you create. We offer:

• Mentorship from senior leaders in marketing, product, and sales.
• Access to industry conferences, workshops, and AI research labs.
• Internal leadership development programs to prepare you for future roles such as Director of Customer Marketing or Head of Content Strategy.
• Cross‑departmental projects that broaden your skill set and expand your professional network.
• Regular performance reviews with clear pathways for advancement and salary progression.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared passion for storytelling. You’ll find:

• A remote‑first setup that values work‑life balance while fostering strong virtual teamwork.
• Weekly “Story Circles” where teams share insights, challenges, and creative breakthroughs.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.
• Regular virtual social events, hackathons, and wellness initiatives to keep the team energized.
• A commitment to continuous learning, with a generous budget for courses, certifications, and conferences.

Compensation, Perks, and Benefits

• Salary: $95,000 – $143,000 per year, based on experience and performance.
• Health & Wellness: Comprehensive medical, dental, and vision plans; mental health resources; and a wellness stipend.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation policy, sick leave, and paid holidays.
• Remote Work: Home office stipend, flexible scheduling, and a global team network.
• Professional Development: Annual learning budget, access to industry publications, and internal knowledge sharing.
• Equity & Bonuses: Potential for performance bonuses and equity participation.

Ready to Shape the Future of Customer Storytelling?

If you are a seasoned storyteller with a passion for data, a knack for AI, and a drive to influence business outcomes, brighthush invites you to bring your expertise to our dynamic team. Join us in turning customer experiences into powerful narratives that inspire, educate, and convert. Your stories will not only highlight success but also shape the next wave of innovation for our clients.

Apply today and become a pivotal part of brighthush’s mission to empower brands through authentic, data‑driven storytelling.