Senior Customer Community Manager – Global Engagement & Adoption Specialist for Digital Workplace Platforms

About brighthush

brighthush is a trailblazer in the information technology sector, dedicated to empowering organizations worldwide with cutting‑edge data management and governance solutions. Our flagship offering, the brighthush Confidence Platform, safeguards digital workplaces by delivering robust data protection, compliance, and collaboration tools that scale with your business. With a presence in over 30 countries and a customer base that spans Fortune 500 enterprises to dynamic startups, brighthush is at the forefront of shaping the future of digital workspaces.

At brighthush, we believe that technology is most powerful when it is shared, understood, and embraced by a vibrant community of users. That’s why we’re building a global customer community that not only drives adoption of our products but also fuels innovation through collaboration, peer learning, and continuous feedback. If you are passionate about community building, customer success, and creating meaningful connections, we invite you to join our mission.

Role Overview

As the Senior Customer Community Manager at brighthush, you will be the catalyst that transforms our user base into an engaged, self‑sustaining community. You will design, launch, and scale a global community ecosystem that includes user groups, virtual labs, office hours, and advisory councils. Working closely with Customer Success, Product, and Marketing teams, you will ensure that community initiatives align with business objectives, drive product adoption, and surface actionable insights that shape future product roadmaps.

Key Responsibilities

• Community Launch & Growth – Conceptualize and execute a comprehensive launch plan for the brighthush Confidence Platform community, including community structure, membership tiers, and engagement channels.
• Adoption & Engagement – Develop and implement strategies that increase active participation, content creation, and peer-to-peer support across all community touchpoints.
• Insight Capture & Advocacy – Act as the voice of the community, gathering feedback, identifying trends, and translating insights into product enhancements and marketing narratives.
• Program Management – Oversee the planning, execution, and evaluation of community programs such as virtual labs, office hours, webinars, and regional user group meetups.
• Cross‑Functional Collaboration – Partner with Customer Success, Product, and Marketing to align community initiatives with customer journeys, feature launches, and brand storytelling.
• Community Governance – Establish community guidelines, moderation policies, and recognition programs that foster a safe, inclusive, and high‑value environment.
• Metrics & Reporting – Define key performance indicators (KPIs), track community health, and present data‑driven insights to senior leadership.
• Thought Leadership – Represent brighthush at industry events, conferences, and online forums, positioning the company as a community‑first leader in data governance.

Essential Qualifications

• 5+ years of experience in community management, customer success, or product marketing within the technology or SaaS industry.
• Proven track record of launching and scaling global communities, with measurable growth in engagement and adoption.
• Strong understanding of data management, governance, or digital workplace solutions is highly desirable.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Experience with community platforms (e.g., Slack, Microsoft Teams, Discourse, or similar) and event‑management tools.
• Data‑driven mindset: ability to define metrics, analyze trends, and translate findings into actionable strategies.
• Self‑motivated, highly organized, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Background in customer advocacy, user research, or community analytics.
• Experience managing advisory councils or executive‑level community groups.
• Knowledge of compliance, security, or regulatory frameworks related to data governance.
• Proficiency in community engagement tools such as HubSpot, Intercom, or similar.
• Prior experience working with cross‑functional teams across product, engineering, and marketing.

Skills & Competencies

• Strategic Thinking – Ability to envision long‑term community growth and align initiatives with business goals.
• Community Leadership – Expertise in fostering engagement, moderating discussions, and building a culture of collaboration.
• Project Management – Skilled at managing multiple programs simultaneously, meeting deadlines, and coordinating stakeholders.
• Analytical Acumen – Comfortable with data analysis, reporting, and deriving insights from community metrics.
• Customer‑Centric Mindset – Deep empathy for users and a passion for solving their challenges through community.
• Adaptability – Thrives in a dynamic environment, quickly adjusting priorities and strategies as needed.
• Collaboration & Influence – Strong interpersonal skills to work effectively with internal teams and external partners.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the community you’ll build. As a Senior Customer Community Manager, you will:

• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Mentor junior community managers and interns, fostering a culture of continuous learning.
• Participate in executive‑level discussions, influencing the direction of brighthush’s global community strategy.
• Access to professional development programs, including leadership training, industry certifications, and conference sponsorships.
• Opportunity to transition into roles such as Director of Community, Head of Customer Success, or Product Evangelist.

Work Environment & Culture

brighthush champions a culture of innovation, inclusivity, and work‑life balance. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and team‑building activities.
• Transparent communication channels across all levels.
• Flexible working hours that respect personal commitments.
• A collaborative mindset that encourages experimentation and learning from failure.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to community growth metrics.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Tuition reimbursement and continuous learning stipend.
• Equity options for eligible employees.
• Wellness programs, including mental health support and fitness subsidies.
• Annual company retreats and team‑offsite events.

How to Apply

If you’re ready to shape the future of digital workplaces through community, we’d love to hear from you. Submit your application through our careers portal and join a team that values innovation, collaboration, and impact.

Join brighthush Today

Become a pivotal part of a company that is redefining data governance and digital collaboration. As the Senior Customer Community Manager, you will not only drive adoption of the brighthush Confidence Platform but also create a thriving ecosystem where users learn, share, and grow together. Your work will directly influence product development, customer satisfaction, and the overall success of our global community.

Ready to make an impact? and help us build the next generation of digital workplace communities.