Dynamic Customer Success Manager – LATAM Market Expansion & Client Retention Specialist at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers businesses worldwide to unlock the full potential of their workforce through data‑driven insights. By combining cutting‑edge analytics, intuitive dashboards, and actionable recommendations, we help organizations transform raw employee data into strategic decisions that drive productivity, engagement, and growth. Our mission is to make workforce intelligence accessible, actionable, and impactful for every team, regardless of size or industry.

With a global footprint that spans North America, Europe, and Latin America, brighthush is rapidly expanding its presence in the LATAM region. We are committed to fostering a culture of innovation, collaboration, and continuous learning. Our remote‑first approach allows talented professionals from across the globe to join a dynamic team that values flexibility, autonomy, and a shared passion for data‑centric problem solving.

Role Overview

We are seeking a highly motivated, results‑oriented Customer Success Manager – LATAM to join our growing Customer Success team. In this pivotal role, you will be the primary advocate for our LATAM clients, ensuring they achieve maximum value from our platform, drive adoption, and remain loyal partners for the long term. You will collaborate closely with Sales, Product, and Marketing to create seamless onboarding experiences, identify upsell opportunities, and champion customer advocacy across the region.

Why This Role Matters

Customer success is the linchpin of our business model. By delivering exceptional experiences, we not only secure renewals but also generate referrals, case studies, and product feedback that shape future releases. As the LATAM Customer Success Manager, you will be at the forefront of this mission, translating our platform’s capabilities into tangible business outcomes for our clients.

Key Responsibilities

• Onboarding Leadership: Design and execute comprehensive onboarding programs tailored to LATAM customers, ensuring a smooth transition from trial to full deployment.
• Product Adoption & Engagement: Drive usage metrics by conducting training sessions, creating educational content, and leveraging data insights to recommend best practices.
• Renewal & Upsell Management: Monitor contract milestones, identify renewal risks, and collaborate with the Sales team to secure contract extensions and expansion opportunities.
• Customer Advocacy: Cultivate strong relationships with key stakeholders, gather feedback, and transform satisfied customers into brand ambassadors through case studies and testimonials.
• Cross‑Functional Collaboration: Partner with Product to relay customer pain points, with Marketing to co‑create localized campaigns, and with Finance to ensure accurate billing and invoicing.
• Data‑Driven Insights: Utilize HubSpot, Intercom, and Vitally to track customer health scores, churn risk, and engagement trends, presenting actionable insights to senior leadership.
• Continuous Improvement: Identify process gaps, propose enhancements to the customer journey, and champion a culture of learning and innovation within the team.

Essential Qualifications

• Minimum of 2 years of experience in sales, business development, or account management roles, preferably within SaaS or technology sectors.
• Fluency in English (C1 level) and Spanish (native or near‑native proficiency) to communicate effectively with LATAM clients.
• Proven track record of managing end‑to‑end customer lifecycles, from onboarding to renewal.
• Strong analytical mindset with the ability to interpret data, identify trends, and translate findings into actionable strategies.
• Excellent communication, organization, and project management skills, with a demonstrated ability to juggle multiple priorities in a fast‑paced environment.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience working with LATAM markets, including an understanding of regional business practices, regulatory considerations, and cultural nuances.
• Previous exposure to customer success or account management in a SaaS company with a focus on workforce analytics or HR technology.
• Familiarity with customer success metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Health Scores.
• Knowledge of CRM and customer success platforms beyond HubSpot, Intercom, and Vitally (e.g., Gainsight, Totango).
• Experience in creating and delivering training materials, webinars, or workshops for enterprise clients.

Skills & Competencies

• Strategic Thinking: Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Problem‑Solving: Quick identification of issues and development of creative solutions that satisfy both the client and the company.
• Relationship Building: Building trust and rapport with C‑suite executives, HR leaders, and operational teams.
• Data Literacy: Comfortable working with spreadsheets, dashboards, and data visualization tools to derive insights.
• Adaptability: Thriving in a dynamic environment where priorities shift rapidly and new challenges arise daily.
• Collaboration: Working seamlessly with cross‑functional teams, including Sales, Product, Marketing, and Finance.

Tools & Technology

In this role, you will leverage a suite of modern tools to manage customer relationships and drive success:

• HubSpot: CRM and marketing automation platform for tracking interactions, pipeline stages, and customer health.
• Intercom: Customer messaging platform for real‑time support, onboarding, and engagement.
• Vitally: Customer success analytics platform for monitoring usage, churn risk, and renewal opportunities.
• Additional tools: Microsoft Office Suite, Google Workspace, and collaboration tools such as Slack and Zoom.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous professional development. As a Customer Success Manager, you will:

• Progress to senior roles such as Senior Customer Success Manager, Customer Success Lead, or Director of Customer Success within 2–3 years.
• Gain exposure to product strategy, sales enablement, and market expansion initiatives.
• Participate in leadership training programs, mentorship, and cross‑departmental projects.
• Attend industry conferences, webinars, and workshops to stay ahead of workforce analytics trends.
• Contribute to internal knowledge bases, best‑practice guides, and community forums.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and a results‑driven mindset. Our culture is built on:

• Inclusivity: A diverse team that respects different perspectives and backgrounds.
• Transparent communication and open feedback loops.
• Regular virtual team‑building events, hackathons, and wellness initiatives.
• Commitment to work‑life balance, with flexible working hours and generous vacation policies.
• Continuous learning culture, with access to online courses, certifications, and internal knowledge sharing.

Compensation & Benefits

While specific figures are tailored to individual experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary aligned with industry standards for LATAM Customer Success roles.
• Performance‑based bonuses tied to renewal rates, upsell revenue, and customer satisfaction metrics.
• Equity or stock‑option plans to share in the company’s growth.
• Health, dental, and vision insurance for employees and their families.
• Flexible paid time off, parental leave, and wellness stipends.
• Professional development budget and reimbursement for certifications.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced, data‑driven environment, and want to shape the future of workforce analytics in LATAM, we would love to hear from you.

To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you are excited about this opportunity at brighthush.

Join brighthush Today

Become a key driver of success for our LATAM clients, and help us turn workforce data into powerful business outcomes. Your expertise will directly influence customer satisfaction, retention, and the overall growth trajectory of brighthush. Apply now and embark on a rewarding career journey with a company that values innovation, collaboration, and impact.