Dynamic Intraday Operations Specialist – 38.5 Hours/Week – Remote Customer Experience Hub at brighthush

About brighthush

brighthush is a forward‑thinking retail powerhouse that redefines how customers discover, experience, and connect with products. With a global footprint that spans continents and a commitment to sustainability, innovation, and community, brighthush is more than a brand – it’s a movement. Our Remote Customer Experience Hub in Vösendorf is the beating heart of our digital‑first strategy, where every interaction is crafted to delight, inform, and inspire. We believe that the best customer journeys begin with exceptional people, and that’s why we’re looking for a talented Intraday Operations Specialist to join our dynamic team.

At brighthush, we blend the best of traditional retail with cutting‑edge technology to create seamless, omnichannel experiences. Our culture is built on collaboration, curiosity, and a relentless focus on continuous improvement. Whether you’re a seasoned professional or just starting your career, you’ll find a place at brighthush where your ideas matter, your growth is accelerated, and your impact is tangible.

Key Responsibilities

As an Intraday Operations Specialist, you will be the linchpin that keeps our Remote Customer Experience Hub running smoothly. Your day‑to‑day tasks will involve:

• Optimizing Staff Schedules: Analyze real‑time data and forecast demand to create dynamic staffing plans that balance operational efficiency with exceptional customer service.
• Coordinating Customer Flow: Monitor footfall and digital touchpoints, ensuring that customer queues are minimized and service levels remain consistently high.
• Monitoring Service Levels: Track key performance indicators (KPIs) such as average handling time, first‑contact resolution, and customer satisfaction scores, and implement corrective actions when needed.
• Collaborating Across Functions: Work closely with Sales, Customer Service, and IT teams to align operational plans with broader business objectives.
• Reporting & Analysis: Prepare detailed reports for senior leadership, highlighting trends, insights, and recommendations for process improvements.
• Adhering to Compliance & Safety Standards: Ensure that all operations comply with local regulations, health and safety guidelines, and brighthush’s internal policies.

Essential Qualifications

We’re looking for candidates who bring a blend of analytical rigor, operational savvy, and a passion for customer experience. The following qualifications are essential:

• Experience in Personnel Planning: Demonstrated ability to design and manage staffing schedules in a fast‑paced environment.
• Advanced MS Office Skills: Proficiency in Excel (pivot tables, VLOOKUP, macros) and PowerPoint for data analysis and presentation.
• Logical & Analytical Thinking: Strong problem‑solving skills with a data‑driven mindset.
• Language Proficiency: Excellent written and spoken German and English; additional languages are a plus.
• Availability: Willingness to work Monday to Saturday on a rotating schedule, including weekends and public holidays as required.
• Remote Work Competence: Self‑motivated, disciplined, and comfortable using digital collaboration tools.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Background in retail operations, call center management, or logistics.
• Experience with workforce management software (e.g., Kronos, NICE, or similar).
• Knowledge of customer experience metrics and continuous improvement methodologies (Lean, Six Sigma).
• Prior exposure to remote or hybrid work environments.
• Project management certification or training.

Core Skills & Competencies

Success at brighthush requires a blend of technical, interpersonal, and strategic skills:

• Data Literacy: Ability to interpret complex datasets and translate insights into actionable plans.
• Communication: Clear, concise communication across all levels, from frontline staff to executive leadership.
• Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
• Customer‑Centric Mindset: Deep empathy for the customer journey and a drive to exceed expectations.
• Team Collaboration: Work effectively with cross‑functional teams, fostering a culture of trust and shared success.
• Technology Savvy: Comfortable learning new tools and platforms quickly.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as vibrant as our brand. As an Intraday Operations Specialist, you will:

• Gain exposure to senior leaders and strategic initiatives, positioning you for future leadership roles in operations, customer experience, or business analytics.
• Participate in our Leadership Development Program, which offers mentorship, coaching, and rotational assignments across business units.
• Access a robust learning ecosystem, including online courses, workshops, and certifications in areas such as data analytics, project management, and retail technology.
• Contribute to cross‑functional projects that drive innovation, such as the integration of AI‑powered scheduling tools or the rollout of new omnichannel service models.
• Benefit from a culture that rewards initiative, creativity, and measurable impact.

Work Environment & Culture

brighthush is committed to creating an inclusive, vibrant, and flexible workplace. Key highlights include:

• Remote‑First Flexibility: Work from the comfort of your home while staying connected through a suite of collaboration tools.
• Diversity & Inclusion: A workforce that reflects the communities we serve, with programs that promote equity, belonging, and professional growth.
• Well‑Being Initiatives: Access to mental health resources, wellness programs, and a supportive environment that values work‑life balance.
• Community Engagement: Opportunities to volunteer, participate in sustainability projects, and contribute to local initiatives.
• Innovation Culture: A space where ideas are welcomed, experimentation is encouraged, and failure is seen as a stepping stone to success.

Compensation & Benefits

We offer a competitive compensation package that reflects your expertise and the value you bring to brighthush. While the base salary for this role is €29,280 per year, you will also enjoy:

• Performance‑Based Bonuses: Rewards tied to individual and team KPIs.
• Health & Wellness Benefits: Comprehensive health insurance, dental coverage, and access to wellness apps.
• Retirement Plans: Company‑matched pension contributions to secure your future.
• Professional Development Allowance: Annual budget for courses, certifications, and conferences.
• Flexible Working Hours: Rotating schedule that balances operational needs with personal commitments.
• Employee Discounts: Savings on brighthush products and partner services.

Apply Today

If you’re ready to take the next step in your career, bring your analytical acumen, operational expertise, and customer‑first mindset to brighthush, and help shape the future of retail experience. Submit your application through our careers portal and join a team that values innovation, collaboration, and impact.