Senior Customer Programs Manager – US – Driving Customer Success & Technical Implementation for Cloud Data Solutions

About brighthush

At brighthush, we are redefining the way enterprises protect, manage, and leverage their most valuable asset—data. Our mission is to empower organizations to harness the full potential of artificial intelligence while ensuring that sensitive information remains secure, compliant, and under their control. By blending cutting‑edge runtime AI with a robust data control layer, we provide a seamless, invisible shield that protects data across every stage of its lifecycle.

Founded on the belief that data security should never be a bottleneck for innovation, brighthush has rapidly become a trusted partner for Fortune 500 companies, fintech leaders, healthcare providers, and government agencies. Our solutions are built on a foundation of industry‑leading cloud infrastructure, open APIs, and a culture that prizes transparency, collaboration, and continuous learning.

Why Join brighthush?

When you join brighthush, you become part of a forward‑thinking team that is at the forefront of the data security revolution. We offer:

• Competitive base salary and performance‑based bonuses
• Generous paid time off, including a flexible vacation policy
• Comprehensive health, dental, and vision plans for you and your family
• 401(k) with company match and a robust retirement plan
• Unlimited learning stipend and access to industry conferences
• Remote work flexibility across the United States with occasional on‑site collaboration in our flagship San Francisco office
• Inclusive, collaborative culture that values diverse perspectives and encourages innovation
• Regular hackathons, knowledge‑sharing sessions, and mentorship programs

Position Overview

We are seeking an experienced Senior Customer Programs Manager to lead the end‑to‑end implementation of our cloud‑native data security platform for our U.S. customer base. This role is pivotal in ensuring that our clients not only adopt our technology but also realize tangible business value through seamless integration, robust data pipelines, and proactive support.

As a key member of the Customer Success and Technical Enablement teams, you will collaborate with product, engineering, sales, and marketing to deliver world‑class customer experiences. Your deep technical expertise, combined with exceptional stakeholder management skills, will enable you to translate complex technical concepts into actionable business outcomes.

Key Responsibilities

• Customer Implementation Leadership: Own the full implementation lifecycle for new and existing customers, from pre‑sales technical discovery to post‑go‑live support.
• Cross‑Functional Coordination: Act as the central point of contact between customers, engineering, product, and support teams, ensuring alignment and timely delivery of milestones.
• Data Pipeline Design & Troubleshooting: Design, validate, and optimize data pipelines that ingest, transform, and route sensitive data to our runtime AI layer, using AWS, GCP, or Azure services.
• API & SDK Enablement: Provide hands‑on guidance to customers on integrating our APIs and SDKs, ensuring best practices for security, scalability, and performance.
• Stakeholder Communication: Deliver regular status updates, executive briefings, and technical workshops to internal and external stakeholders.
• Process Improvement: Identify gaps in the implementation process, propose enhancements, and drive adoption of new tools and methodologies.
• Customer Advocacy: Serve as the voice of the customer within brighthush, feeding insights back to product and engineering to shape future roadmap.
• Metrics & Reporting: Define and track key performance indicators (KPIs) for implementation success, customer satisfaction, and operational efficiency.

Essential Qualifications

• 15+ years of technical experience in SaaS, data infrastructure, or software engineering.
• 7+ years of customer‑facing experience, preferably in a technical program or project management capacity.
• Hands‑on expertise with cloud platforms (AWS, GCP, Azure) and data pipeline orchestration tools (e.g., Airflow, dbt, Kafka).
• Proficiency in designing and consuming RESTful APIs, gRPC services, and SDKs.
• Strong understanding of data security principles, compliance frameworks (GDPR, CCPA, HIPAA), and encryption best practices.
• Demonstrated ability to manage complex, multi‑disciplinary projects with cross‑border teams.
• Excellent written and verbal communication skills, with the ability to translate technical details into business value.
• Proven track record of delivering projects on time, within scope, and within budget.
• Experience with Agile and Scrum methodologies.

Preferred Qualifications

• Background in AI/ML model deployment and runtime monitoring.
• Experience working with regulated industries such as finance, healthcare, or government.
• Knowledge of containerization (Docker, Kubernetes) and CI/CD pipelines.
• Certifications such as AWS Certified Solutions Architect, Google Professional Cloud Architect, or Microsoft Certified: Azure Solutions Architect.
• Prior experience in a startup environment or high‑growth tech company.

Core Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Technical Acumen in Cloud, Data Engineering, and Security
• Stakeholder Management & Influence
• Project & Program Management (Scope, Schedule, Budget)
• Problem Solving & Analytical Mindset
• Customer‑Centric Mindset with a passion for delight
• Adaptability & Resilience in a fast‑paced environment
• Collaboration & Team Building

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Senior Customer Programs Manager, you will:

• Lead high‑impact initiatives that shape our product roadmap and customer success strategy.
• Mentor junior program managers and technical leads, fostering a culture of knowledge sharing.
• Participate in cross‑functional leadership forums, gaining visibility across the organization.
• Access to a curated learning library, including courses on cloud architecture, AI ethics, and data governance.
• Opportunity to transition into senior leadership roles such as Director of Customer Success, Head of Technical Enablement, or VP of Product.

Work Environment & Culture

Our culture is built on the pillars of innovation, integrity, and inclusion. We celebrate diverse perspectives and encourage every team member to bring their authentic self to work. Remote work is the norm, but we also host quarterly in‑person retreats to strengthen relationships and align on strategy.

Team members enjoy:

• Weekly “Tech Talk” sessions where engineers and product managers share insights.
• Monthly hackathons that challenge teams to build prototypes or solve real customer problems.
• Open office hours with senior leadership for candid conversations.
• Flexible work hours that respect personal commitments and promote work‑life balance.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers:

• Competitive base salary aligned with industry standards for senior technical program managers.
• Performance‑based bonuses tied to customer success metrics and project delivery.
• Equity options that allow you to share in the company’s long‑term growth.
• Health, dental, and vision insurance with generous coverage.
• 401(k) plan with company match and a robust retirement strategy.
• Unlimited paid time off policy to support rest, recharge, and personal pursuits.
• Professional development stipend and reimbursement for certifications.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you are a seasoned technical leader who thrives on building customer‑centric solutions, we would love to hear from you. Please submit your resume, a cover letter detailing your most impactful customer implementation, and any relevant portfolio or case studies.

Ready to shape the future of data security with brighthush?