Customer Service Specialist – AI‑Powered Client Support & Onboarding – Remote, Poland – brighthush
About brighthush
brighthush is a forward‑thinking technology partner that empowers travel and hospitality businesses to deliver seamless, data‑driven guest experiences. By building cutting‑edge software that automates booking, guide assignment, guest messaging, and platform integrations, we help operators and attractions unlock new revenue streams while keeping the human touch at the heart of every interaction. Our mission is to make travel smarter, more accessible, and more enjoyable for everyone.
As a global leader in travel tech, brighthush is committed to fostering an inclusive, collaborative, and growth‑oriented culture. We value curiosity, resilience, and a passion for solving real‑world problems. Whether you’re a seasoned professional or just starting your career, you’ll find a place at brighthush where your ideas matter, your learning is supported, and your impact is felt across the industry.
Why Join brighthush?
- Work remotely from anywhere in Poland, enjoying flexibility and a healthy work‑life balance.
- Collaborate with a diverse, multidisciplinary team that spans product, engineering, sales, and customer success.
- Leverage state‑of‑the‑art AI tools like Claude to streamline support workflows and deliver instant, accurate responses.
- Benefit from continuous learning opportunities, including tuition reimbursement, internal workshops, and access to industry conferences.
- Earn a competitive salary, performance bonuses, and a comprehensive benefits package that includes health insurance, wellness programs, and generous paid time off.
Key Responsibilities
As a Customer Service Specialist at brighthush, you will be the frontline advocate for our clients, ensuring they receive timely, accurate, and personalized support. Your day‑to‑day tasks will include:
- Responding to client inquiries via email, chat, and phone, providing clear, concise solutions.
- Configuring and customizing client accounts in our SaaS platform, tailoring settings to meet unique business needs.
- Managing data migration projects, including data mapping, validation, and quality assurance.
- Collaborating with the implementation team to onboard new clients and conduct training sessions.
- Documenting support tickets, solutions, and best practices in our knowledge base.
- Identifying recurring issues and working with product and engineering teams to propose improvements.
- Maintaining a high level of product knowledge, staying up‑to‑date with new features and updates.
Essential Qualifications
- Minimum 1–2 years of experience in customer service, technical support, or implementation roles.
- Fluent in Polish and English (written and spoken) with a B2+ proficiency in English.
- Strong command of spreadsheets (Excel, Google Sheets) and the ability to quickly learn new software systems.
- Experience working with AI chatbots or virtual assistants, preferably Claude or similar platforms.
- Excellent attention to detail, organizational skills, and a proactive problem‑solving mindset.
- Ability to work independently in a remote setting while maintaining clear communication with teammates.
Preferred Qualifications
- Hands‑on experience with travel‑industry tools such as Bokun, FareHarbor, or comparable booking and operations platforms.
- Familiarity with Claude Code or other AI‑driven development tools.
- Prior exposure to data migration projects, including data cleansing and validation.
- Experience in a SaaS or cloud‑based environment, with a solid understanding of API integrations.
- Knowledge of GDPR and data privacy best practices in the travel sector.
Skills & Competencies
- Technical Proficiency: Comfortable navigating complex software, troubleshooting issues, and configuring system settings.
- Communication: Clear, empathetic, and concise communication across multiple channels.
- Analytical Thinking: Ability to dissect problems, identify root causes, and propose effective solutions.
- Adaptability: Thrive in a fast‑paced, evolving environment and quickly adopt new tools and processes.
- Collaboration: Work seamlessly with cross‑functional teams, sharing insights and driving continuous improvement.
- Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
Career Growth & Learning Opportunities
At brighthush, we believe that your career should evolve alongside the industry. As a Customer Service Specialist, you will:
- Progress to a Senior Support Engineer or Implementation Lead role, taking on more complex projects and mentoring junior team members.
- Gain exposure to product development cycles, influencing feature roadmaps based on real‑world customer feedback.
- Participate in cross‑departmental initiatives, such as AI research, data analytics, or customer success strategy.
- Access a robust learning ecosystem, including tuition reimbursement for relevant courses, certifications, and attendance at conferences.
- Benefit from regular performance reviews, goal‑setting sessions, and a clear path to leadership roles.
Work Environment & Culture at brighthush
Our culture is built on transparency, collaboration, and a shared commitment to innovation. You’ll find:
- A remote‑first mindset that empowers you to work from wherever you’re most productive.
- Weekly virtual coffee chats and monthly all‑hands meetings to keep everyone aligned and inspired.
- A culture of continuous feedback, where ideas are welcomed and constructive criticism is valued.
- Regular hackathons and innovation challenges that encourage creative problem‑solving.
- Community outreach programs and volunteer opportunities that let you give back while building meaningful connections.
Compensation, Perks, and Benefits
- Competitive Salary: Market‑aligned base pay with performance‑based bonuses.
- Health & Wellness: Comprehensive health insurance, mental health support, and wellness stipends.
- Paid Time Off: Generous vacation policy, sick leave, and personal days.
- Professional Development: Tuition reimbursement for courses, certifications, and industry conferences.
- Technology Stipend: Equipment allowance to set up a productive home office.
- Flexible Working Hours: Trust‑based schedule that respects your personal commitments.
- Team Building: Annual retreats, virtual game nights, and team‑building activities.
Ready to Make an Impact?
If you’re passionate about customer success, eager to harness AI to solve real‑world problems, and excited to grow within a dynamic, tech‑driven organization, brighthush invites you to apply. Join us in redefining the travel experience—one client at a time.