Customer Success Manager – Strategic Enterprise Partnerships & Growth Enablement at brighthush

About brighthush

brighthush is a trailblazer in the information technology sector, delivering cutting‑edge strategic response management software that empowers more than 2,000 teams worldwide to navigate crises, streamline operations, and unlock new revenue streams. With a culture rooted in innovation, customer obsession, and a relentless pursuit of excellence, brighthush is redefining how organizations respond to change and thrive in a fast‑moving digital landscape.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact, mission‑driven team that values creativity, collaboration, and continuous learning. We champion a flexible, remote-first work model that lets you balance professional growth with personal well‑being, while our competitive compensation and comprehensive benefits package ensures you’re rewarded for your contributions.

Position Overview

We’re seeking an experienced Customer Success Manager – Strategic Enterprise Partnerships to become the trusted advisor for our most valuable enterprise accounts. In this role, you will cultivate deep relationships, drive product adoption, and uncover revenue‑generating opportunities that accelerate both customer success and brighthush growth.

Key Responsibilities

• Relationship Stewardship: Serve as the primary point of contact for a portfolio of high‑value enterprise customers, building trust and ensuring their success with brighthush solutions.
• Adoption & Enablement: Design and execute adoption roadmaps, conduct training sessions, and provide ongoing guidance to maximize product utilization and ROI.
• Revenue Expansion: Identify upsell, cross‑sell, and renewal opportunities by analyzing usage data, business outcomes, and industry trends.
• Customer Advocacy: Champion customer voices internally, translating feedback into product enhancements and strategic initiatives.
• Data‑Driven Insights: Leverage customer analytics platforms (e.g., Gainsight, Salesforce, ChurnZero) to monitor health scores, forecast churn, and report on key metrics.
• Collaboration: Partner with Sales, Product, Marketing, and Support teams to align on account strategies and deliver a seamless customer experience.
• Travel & On‑Site Engagement: Travel up to 10% of the time to meet clients, attend industry events, and represent brighthush at partner conferences.

Essential Qualifications

• Minimum of 3 years in customer success, account management, or a related field, with a proven track record managing enterprise accounts.
• Strong analytical mindset with experience using customer analytics platforms such as Gainsight, Salesforce, or ChurnZero.
• Excellent communication skills, both written and verbal, with the ability to influence stakeholders at all levels.
• Demonstrated ability to drive adoption and achieve measurable business outcomes for clients.
• Associate or Bachelor’s degree in Business, Marketing, Computer Science, or a related discipline.
• Comfortable working in a remote environment and traveling up to 10% of the time.

Preferred Qualifications

• Experience in the IT or SaaS industry, particularly with strategic response or crisis‑management solutions.
• Proficiency with LinkedIn Learning or other professional development platforms.
• Prior exposure to enterprise sales cycles and a deep understanding of the challenges faced by large organizations.
• Certifications in customer success or account management (e.g., SuccessHACKER, Gainsight Certified).

Key Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Problem Solving: Quickly diagnose issues, propose solutions, and implement fixes that deliver tangible value.
• Data Literacy: Comfortable working with dashboards, interpreting metrics, and translating data into actionable insights.
• Relationship Building: Build rapport with C‑suite executives, technical leads, and end users alike.
• Project Management: Coordinate cross‑functional initiatives, manage timelines, and deliver on commitments.
• Adaptability: Thrive in a fast‑paced, evolving environment and pivot as priorities shift.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs pairing you with senior leaders.
• Annual learning stipend to pursue certifications, conferences, or courses.
• Internal career pathways that allow movement into senior customer success, product management, or sales leadership roles.
• Regular performance reviews focused on growth, skill enhancement, and goal alignment.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in Texas or the United States, while still feeling connected to a vibrant, collaborative team. We celebrate diversity, encourage open dialogue, and foster an environment where every voice is heard. At brighthush, we believe that a healthy work‑life balance fuels creativity and productivity, so we support flexible schedules, generous paid time off, and a culture of trust.

Compensation & Benefits

We offer a competitive salary range of USD 90,000 – 120,000 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• 401(k) matching to help you plan for the future.
• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance plans.
• Wellness stipend and mental health resources.
• Employee stock purchase plan (ESPP) and equity options.
• Remote work stipend to set up your home office.

How to Apply

If you’re passionate about driving customer success, thrive in a dynamic environment, and want to make a tangible impact at a leading tech company, we’d love to hear from you. Submit your application through the link below and join the brighthush team in shaping the future of strategic response management.