Dynamic Customer‑Facing Project Manager – Remote, Leading Strategic Initiatives in Cloud‑Based Public Sector Solutions

About brighthush

brighthush is a trailblazer in the public‑sector technology arena, empowering more than 8,000 agencies across the United States with cutting‑edge, cloud‑native solutions that streamline operations, enhance citizen engagement, and drive data‑driven decision making. With a culture rooted in innovation, collaboration, and a relentless commitment to public service, brighthush is redefining how government agencies harness technology to deliver better outcomes for communities nationwide.

Why Join brighthush?

At brighthush, we believe that the best work is done by people who are challenged, supported, and celebrated. As a Customer‑Facing Project Manager, you will be at the forefront of translating complex stakeholder needs into actionable, high‑impact projects. You’ll collaborate with cross‑functional teams, influence strategic direction, and help shape the future of public‑sector technology.

Key Responsibilities

• Project Planning & Execution: Develop comprehensive project plans, define scope, deliverables, timelines, and budgets. Translate business requirements into clear, actionable tasks for technical and non‑technical teams.
• Stakeholder Management: Serve as the primary liaison between clients, internal stakeholders, and external partners. Conduct regular status calls, workshops, and presentations to keep all parties aligned and informed.
• Resource Coordination: Allocate and manage resources across multiple concurrent projects, ensuring optimal utilization and timely delivery.
• Risk & Issue Management: Identify potential risks early, develop mitigation strategies, and resolve issues promptly to keep projects on track.
• Strategic Portfolio Oversight: Contribute to the strategic portfolio by evaluating project performance, recommending improvements, and aligning initiatives with brighthush’s long‑term goals.
• Travel & On‑Site Engagement: Travel up to 25% of the time to client sites, partner locations, or industry events to foster relationships and gather insights.
• Compliance & Security: Maintain CJIS clearance and adhere to all relevant security protocols, ensuring that all project activities meet stringent federal and state standards.

Essential Qualifications

• Minimum of 2 years of proven project management experience in a customer‑facing role.
• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.
• Professional certification preferred: Project Management Professional (PMP) or Certified ScrumMaster (CSM).
• Proficiency with leading project management tools (e.g., Microsoft Project, JIRA, Asana, Smartsheet).
• Strong presentation skills with the ability to communicate complex concepts to diverse audiences.
• U.S. citizenship or lawful permanent residency, with a current CJIS clearance.
• Excellent organizational, analytical, and problem‑solving abilities.

Preferred Qualifications

• Experience managing projects in the public‑sector or government technology space.
• Familiarity with Agile and Waterfall methodologies.
• Background in cloud‑native application development or deployment.
• Knowledge of data privacy regulations such as GDPR, HIPAA, or CJIS.

Core Skills & Competencies

• Leadership & Influence: Ability to inspire teams, negotiate priorities, and drive consensus.
• Communication: Clear, concise, and persuasive written and verbal communication across all levels.
• Analytical Thinking: Data‑driven decision making, with a knack for turning metrics into actionable insights.
• Adaptability: Thrive in a fast‑paced, evolving environment, quickly pivoting to meet changing demands.
• Customer‑Centric Mindset: Deep empathy for client needs, translating them into tangible project outcomes.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, webinars, and workshops.
• Internal certification pathways for PMP, CSM, and other relevant credentials.
• Cross‑functional project rotations to broaden your skill set.
• Clear career ladder with defined milestones for advancement to Senior Project Manager, Program Manager, or Director of Project Delivery.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools like Slack, Microsoft Teams, and Confluence.
• Flexible work hours that respect work‑life balance.
• A culture that celebrates diversity, equity, and inclusion.
• Regular team‑building events, both virtual and in‑person, to strengthen camaraderie.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Generous paid time off (PTO) policy with additional holidays.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Tuition reimbursement for approved professional development courses.
• Generous parental leave for new parents.
• Employee wellness programs, including mental health resources and fitness stipends.
• Annual performance bonuses and recognition programs.

How to Apply

Ready to make a tangible impact on public‑sector technology? Submit your application through our careers portal and join a team that values innovation, collaboration, and service excellence.