Seasoned Customer Experience Coordinator & Loyalty Program Specialist – Retail Leadership & Front‑End Excellence at brighthush

About brighthush

brighthush is a global retail powerhouse that redefines the off‑price shopping experience. With a portfolio that spans apparel, home goods, and lifestyle products, we bring fresh, high‑quality merchandise to customers at unbeatable prices. Our mission is simple: deliver exceptional value while fostering a culture of innovation, inclusivity, and continuous growth. As a Fortune 100 leader, brighthush invests in people, technology, and community initiatives that empower our teams to thrive both inside and outside the store.

Why Join brighthush?

At brighthush, every day is an opportunity to shape the future of retail. We champion diversity, encourage collaboration, and prioritize professional development. Whether you’re stationed in one of our bustling distribution centers, a vibrant retail outlet, or a strategic corporate office, you’ll find a supportive environment that rewards curiosity, initiative, and a passion for customer delight.

Role Overview

The Customer Experience Coordinator is the heartbeat of the front‑end team, ensuring that every customer interaction is seamless, personalized, and memorable. You’ll lead a dynamic group of associates, champion loyalty programs, and uphold the highest standards of service, safety, and operational excellence. This role blends people leadership with hands‑on retail expertise, making it ideal for individuals who thrive in fast‑paced, customer‑centric settings.

Key Responsibilities

• Lead by Example: Engage with customers directly, demonstrating the brand’s commitment to service excellence and loyalty program promotion.
• Team Management: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring adequate POS coverage at all times.
• Training & Development: Design and deliver onboarding and ongoing training sessions that emphasize personalized customer interactions, merchandising best practices, and loyalty program benefits.
• Customer Issue Resolution: Address and resolve customer concerns swiftly, turning potential complaints into opportunities for brand advocacy.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment that aligns with the brand’s visual merchandising standards.
• Performance Management: Set clear performance expectations, provide constructive feedback, and recognize outstanding achievements.
• Compliance & Safety: Ensure all labor laws, company policies, and safety protocols are followed, fostering a secure environment for both staff and shoppers.
• Collaboration with Management: Partner with store leadership to identify training needs, set priorities, and report on key performance indicators.
• Shrink & Loss Prevention: Support initiatives that reduce shrinkage, including inventory accuracy checks and theft prevention training.
• Continuous Improvement: Identify process gaps, propose solutions, and champion best practices that elevate the customer experience.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong grasp of merchandising techniques and visual presentation.
• Exceptional communication skills, both verbal and written, with a keen eye for detail.
• Demonstrated ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proficiency in POS systems and basic data entry.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Commitment to fostering an inclusive, respectful, and high‑performance team culture.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Background in loss prevention or inventory control.
• Knowledge of labor regulations and compliance standards.
• Proficiency in multiple languages to serve a diverse customer base.
• Prior experience in a fast‑moving retail environment with high customer traffic.

Skills & Competencies

• Customer‑First Mindset: Passion for delivering outstanding service and turning first‑time shoppers into loyal advocates.
• Leadership Presence: Ability to inspire, coach, and motivate a team while maintaining a positive, energetic atmosphere.
• Analytical Thinking: Use data and feedback to drive decisions, improve processes, and enhance the customer journey.
• Problem‑Solving: Quickly diagnose issues, develop solutions, and implement corrective actions.
• Time Management: Prioritize tasks effectively, ensuring critical responsibilities are met without compromising quality.
• Technology Savvy: Comfortable with retail software, POS systems, and basic analytics tools.
• Adaptability: Thrive in a dynamic environment, embracing change and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership development programs that prepare you for store management or corporate roles.
• Cross‑functional projects that broaden your understanding of supply chain, merchandising, and marketing.
• Mentorship from senior leaders who share insights on strategic decision‑making and operational excellence.
• Access to online learning platforms, workshops, and certifications that keep you ahead of industry trends.

Work Environment & Company Culture

brighthush’s culture is built on collaboration, innovation, and a shared commitment to customer delight. You’ll find:

• A supportive, open‑door environment where ideas are welcomed and feedback is constructive.
• Team‑building activities that foster camaraderie and a sense of belonging.
• Recognition programs that celebrate both individual and team achievements.
• Inclusive policies that respect and celebrate diversity in all its forms.

Compensation & Benefits

We offer a competitive hourly wage ranging from $16.00 to $16.50 per hour, commensurate with experience and performance. In addition to base pay, you’ll enjoy a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs, wellness initiatives, and flexible spending accounts.
• Professional development stipends and tuition reimbursement.
• Employee referral bonuses and recognition incentives.

How to Apply

If you’re ready to elevate the customer experience, lead a high‑performing team, and grow your career at a leading retail brand, we want to hear from you. Submit your application through our career portal or click the link below to explore this exciting opportunity.

Apply to Join brighthush Today

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.