Senior Front‑End Customer Experience Coordinator – Loyalty Program Champion, Store Operations Leader, and Customer Engagement Strategist

About brighthush

brighthush is a global trailblazer in the off‑price retail arena, redefining how shoppers discover, experience, and enjoy premium merchandise at unbeatable prices. With a footprint that spans more than 30 countries, brighthush operates a diverse portfolio of flagship stores—each a destination for style, value, and community. From bustling urban centers to suburban neighborhoods, every brighthush location is a testament to our commitment to quality, innovation, and customer delight.

Our mission is simple yet powerful: to deliver exceptional value while fostering a culture of innovation, integrity, and inclusivity. We believe that retail is more than transactions—it’s about building lasting relationships, creating memorable moments, and empowering people to live their best lives. That philosophy drives everything we do, from the way we curate merchandise to the way we treat our employees and customers alike.

Why brighthush?

At brighthush, we see every team member as a vital part of our success story. We invest in our people through continuous learning, mentorship, and clear career‑advancement pathways. Our employees thrive in a collaborative environment that rewards creativity, celebrates diversity, and encourages personal growth.

• Learning & Development: Structured training programs, leadership workshops, and cross‑functional projects that keep you ahead of industry trends.
• Competitive Compensation: A base salary that reflects your experience, coupled with performance‑based bonuses and a comprehensive benefits package.
• Well‑Being & Work‑Life Balance: Flexible scheduling, paid time off, wellness initiatives, and resources that support your physical, mental, and financial health.
• Community & Culture: Inclusive workplace, volunteer opportunities, and a culture that values every voice.

Position Overview

We are seeking a dynamic Senior Front‑End Customer Experience Coordinator to lead our front‑end team, ensuring that every customer interaction is memorable, efficient, and aligned with brighthush’s high standards of service. This role is pivotal in driving customer loyalty, managing daily store operations, and cultivating a positive, safety‑first environment.

Key Responsibilities

• Front‑End Leadership: Lead, coach, and inspire a team of associates at the front of the store, ensuring prompt, courteous service and active promotion of loyalty programs.
• Customer Engagement: Act as the face of brighthush, engaging with all customers, maintaining a clean and organized store, and embodying our values of honesty, integrity, and customer‑first thinking.
• Training & Mentorship: Design and deliver training sessions on front‑end principles, personalized customer interactions, and loyalty program benefits. Mentor associates to enhance their performance and confidence.
• POS & Staffing Management: Assign registers, support POS coverage, coordinate breaks, and ensure seamless staffing throughout the shift.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences that reinforce loyalty.
• Operational Excellence: Ensure associates execute tasks according to store plans, prioritize effectively, and maintain compliance with all policies and procedures.
• Communication & Feedback: Provide clear, timely updates to management and associates, and foster a culture of constructive feedback and recognition.
• Safety & Compliance: Promote safety awareness, maintain a safe environment, and adhere to all labor laws and brighthush policies.
• Program Support: Participate in shrink reduction initiatives, credit and loyalty program promotion, and other store improvement projects.
• Additional Duties: Perform any other responsibilities as assigned by store management.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a leadership role.
• Strong understanding of merchandising techniques and front‑end operations.
• Excellent communication, organizational, and multitasking skills.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Proficiency in training and coaching others.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of POS systems and store shrink reduction strategies.
• Demonstrated ability to lead and inspire a high‑performing team.
• Background in safety compliance and risk management.
• Prior exposure to brighthush’s brand portfolio and corporate culture.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting customer relationships.
• Leadership & Coaching: Proven ability to guide, motivate, and develop team members.
• Analytical Thinking: Strong problem‑solving skills and data‑driven decision making.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Adaptability: Thrive in a fast‑paced, dynamic retail environment.
• Integrity & Accountability: Uphold brighthush’s values of honesty, confidentiality, and ethical conduct.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone. As a Senior Front‑End Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and corporate initiatives.
• Develop leadership skills that prepare you for future roles such as Store Manager, District Manager, or Corporate Program Manager.
• Participate in brighthush’s leadership development programs, workshops, and mentorship circles.
• Access internal job boards and cross‑departmental projects that broaden your skill set.
• Earn certifications in retail management, customer service excellence, and safety compliance.

Work Environment & Culture

brighthush prides itself on a vibrant, inclusive workplace where diversity is celebrated and every voice matters. Our culture is built on:

• Open communication and transparent decision making.
• Collaborative teamwork across all levels.
• Recognition of achievements through awards, shout‑outs, and career milestones.
• Commitment to work‑life balance with flexible scheduling options.
• Community engagement initiatives and volunteer opportunities.

Compensation & Benefits

While the starting hourly rate for this position ranges from $14.00 to $14.50, your actual compensation will reflect your skills, experience, and performance. brighthush offers a comprehensive benefits package, including:

• Competitive base salary and performance‑based bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Employee discount program across all brighthush brands.
• Professional development funds and tuition reimbursement.
• Wellness programs, including EAP, smoking cessation, and mental health resources.
• Pet insurance, legal assistance, and credit union services.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

How to Apply

Ready to elevate your career and make a tangible impact at brighthush? Submit your application through our careers portal or click the link below to start the process.

Apply to brighthush Today

brighthush – Where Passion Meets Opportunity

At brighthush, we are more than a retailer; we are a community of innovators, leaders, and dreamers. Join us and become part of a company that values your growth, rewards your dedication, and celebrates your successes. Together, we’ll shape the future of retail and create unforgettable experiences for customers worldwide.