Seasoned Part‑Time Retail Customer Experience Coordinator & Supervisor – Front‑End Excellence, Team Leadership, and Operational Excellence at brighthush

Welcome to brighthush – Where Premium Meets Value

brighthush is not just a retailer; it’s a global movement that redefines the off‑price shopping experience. With a presence in more than 30 countries, we bring together designer labels, lifestyle staples, and everyday essentials, all curated to deliver the same high quality at a fraction of the price. Our mission is simple yet powerful: to create memorable, customer‑centric moments that turn first‑time shoppers into lifelong advocates. At brighthush, diversity, collaboration, and continuous growth are the cornerstones of our culture.

About the Role

We are seeking a dynamic, customer‑first Part‑Time Retail Customer Experience Coordinator & Supervisor to become the heartbeat of our front‑end operations at the brighthush Store 0300 in Fort Wayne, IN. In this hybrid leadership position, you will orchestrate seamless customer interactions, mentor a high‑performing team, and drive operational excellence—all while embodying the brighthush brand promise.

Key Responsibilities

• Customer Experience Leadership: Set the tone for every guest interaction by modeling courteous, proactive service and inspiring associates to do the same.
• Team Management: Allocate registers, schedule breaks, and balance POS coverage to maintain optimal staffing levels throughout the shift.
• Training & Development: Design and deliver front‑end training modules focused on personalized service, loyalty program promotion, and visual merchandising best practices.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into opportunities for loyalty and repeat business.
• Operational Excellence: Ensure associates adhere to store plans, merchandising guidelines, and safety protocols, prioritizing tasks to meet daily objectives.
• Communication: Provide clear, timely updates to management and staff, fostering transparency and alignment on priorities.
• Performance Feedback: Deliver constructive feedback and recognition, supporting associates’ growth and boosting morale.
• Compliance & Safety: Uphold all labor laws, company policies, and safety standards, creating a secure environment for customers and staff alike.
• Program Promotion: Drive enrollment in brighthush credit and loyalty programs, maximizing customer lifetime value.
• Loss Prevention: Participate in shrink reduction initiatives, identifying and mitigating potential loss risks.
• Additional Duties: Perform any other tasks as assigned by store leadership, demonstrating flexibility and a can‑do attitude.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for coaching and motivating others.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability for a flexible schedule, including evenings, nights, and weekends.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Background in customer loyalty program promotion and sales analytics.
• Knowledge of labor regulations and compliance best practices.
• Prior exposure to loss prevention strategies and store safety initiatives.
• Demonstrated success in coaching associates to exceed performance metrics.

Skills & Competencies

• Customer‑First Mindset: Passion for delivering memorable shopping experiences.
• Leadership Presence: Ability to inspire confidence and drive results in a team setting.
• Analytical Thinking: Comfortable interpreting sales data and translating insights into action.
• Problem‑Solving: Quick to identify issues and implement effective solutions.
• Time Management: Skilled at juggling multiple responsibilities without compromising quality.
• Integrity & Confidentiality: Commitment to ethical conduct and data protection.
• Adaptability: Thrives in dynamic environments and embraces change.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Retail Customer Experience Coordinator & Supervisor, you will:

• Gain hands‑on experience in store operations, merchandising, and team leadership.
• Access a comprehensive learning portal featuring modules on customer service excellence, sales strategy, and leadership fundamentals.
• Participate in mentorship programs pairing you with senior leaders across the organization.
• Earn certifications in retail management, loss prevention, and POS proficiency.
• Be considered for full‑time supervisory roles, store management positions, or regional leadership tracks.

Work Environment & Company Culture

brighthush is renowned for its inclusive, collaborative culture. We celebrate diversity and encourage every employee to bring their authentic selves to work. Our environment is characterized by:

• Open communication channels between staff and leadership.
• Regular team‑building activities and community outreach initiatives.
• A focus on work‑life balance, with flexible scheduling options.
• Recognition programs that reward outstanding performance and innovation.
• Commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $14.25 to $14.75, your actual compensation will reflect your skills, experience, and performance. In addition to competitive pay, brighthush offers a robust benefits package for eligible employees, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for full‑time employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee Assistance Program (EAP) for mental health support.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership and referral bonuses.
• Short‑ and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Scholarship program for continuing education.
• Auto and home insurance discounts.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or speak with your HR representative.

How to Apply

If you are ready to elevate your retail career and make a tangible impact on customer satisfaction, we encourage you to apply today. Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Why brighthush?

At brighthush, you will find:

• A supportive, inclusive workplace that values every voice.
• Clear pathways for advancement and professional development.
• A culture that rewards innovation, teamwork, and customer focus.
• Competitive pay and a comprehensive benefits package that supports your well‑being.
• The opportunity to be part of a global brand that is reshaping the retail landscape.

We look forward to welcoming a passionate, customer‑centric leader to our team. Bring your energy, expertise, and enthusiasm to brighthush, and together we will create unforgettable shopping experiences for our customers.