Experienced Part‑Time Customer Retention Specialist – PM Shift, Remote – Drive Customer Loyalty & Policy Renewals

About brighthush

brighthush is a forward‑thinking leader in the financial services sector, dedicated to safeguarding the futures of our customers through innovative insurance solutions and unparalleled service. With a culture rooted in integrity, collaboration, and continuous improvement, we empower our teams to make a real difference in the lives of the families we serve. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your contributions are recognized, your growth is nurtured, and your work has lasting impact.

Why Join brighthush as a Customer Retention Specialist?

At brighthush, we believe that customer retention is more than a metric—it’s a mission. Our Customer Retention Specialists are the frontline ambassadors who keep our clients engaged, informed, and satisfied. As a part‑time team member, you’ll enjoy the flexibility of a remote schedule while playing a pivotal role in strengthening relationships and ensuring policy continuity.

Key Responsibilities

• Policy Inquiry Support: Respond promptly to customer questions regarding policy details, coverage options, and renewal processes.
• Outbound Engagement: Conduct proactive outreach to policyholders, offering tailored solutions and renewal reminders.
• Benefit Reselling: Identify opportunities to upsell or cross‑sell additional benefits that enhance the customer’s coverage and value.
• Data Accuracy: Update and maintain accurate customer records in our CRM, ensuring all interactions are logged and compliant with regulatory standards.
• Problem Resolution: Resolve common policy issues independently, escalating complex cases to the appropriate specialist while maintaining a high level of customer satisfaction.
• Performance Metrics: Meet or exceed key performance indicators such as call volume, conversion rates, and customer satisfaction scores.

Essential Qualifications

• High school diploma or equivalent.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Typing speed of at least 30 words per minute.
• Reliable attendance and punctuality.
• Strong independent work ethic with the ability to exercise sound judgment.
• Excellent verbal and written communication skills in English.

Preferred Qualifications

• Previous experience in a customer service or call center environment.
• Familiarity with insurance products or financial services.
• Experience using CRM systems (e.g., Salesforce, Zendesk).
• Basic understanding of policy terms and conditions.
• Multilingual abilities (bonus).

Core Skills & Competencies

• Communication: Clear, concise, and empathetic communication that builds trust.
• Problem‑Solving: Ability to analyze situations, identify solutions, and implement them efficiently.
• Time Management: Prioritize tasks and manage time effectively in a fast‑paced environment.
• Attention to Detail: Maintain high accuracy in data entry and record keeping.
• Adaptability: Thrive in a dynamic setting with evolving processes and customer needs.
• Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a comprehensive learning ecosystem:

• Onboarding & Training: Structured onboarding programs that cover product knowledge, customer engagement techniques, and compliance standards.
• Continuous Development: Access to e‑learning modules, webinars, and workshops that keep you ahead of industry trends.
• Career Pathways: Clear progression routes from Customer Retention Specialist to Senior Specialist, Team Lead, or Manager roles.
• Mentorship: Pairing with experienced leaders who provide guidance, feedback, and career advice.
• Cross‑Functional Exposure: Opportunities to collaborate with Sales, Claims, and Product Development teams, broadening your skill set.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere in the United States while staying connected with a vibrant, inclusive community:

• Flexible Scheduling: PM shift options that fit your lifestyle and personal commitments.
• Virtual Collaboration: State‑of‑the‑art communication tools (Slack, Teams, Zoom) that keep the team cohesive.
• Inclusive Values: A workplace that celebrates diversity, equity, and belonging.
• Wellness Initiatives: Virtual fitness classes, mental health resources, and wellness stipends.
• Recognition & Rewards: Regular shout‑outs, performance bonuses, and peer recognition programs.

Compensation & Benefits

While the exact hourly rate will be discussed during the interview process, brighthush offers a competitive compensation package complemented by a suite of benefits designed to support your well‑being and future:

• 401(k) matching program to help you build a secure financial future.
• Generous paid time off (PTO) policy to recharge and spend quality time with loved ones.
• Tuition reimbursement for approved courses and certifications that enhance your career.
• Comprehensive retirement plan options.
• Generous parental leave for new parents, ensuring you can balance family and work.
• Health, dental, and vision insurance plans with competitive premiums.
• Employee assistance program (EAP) for confidential counseling and support.
• Annual wellness stipend to invest in your health and happiness.

How to Apply

Ready to make a meaningful impact while enjoying the flexibility of remote work? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your unique talents can help us continue to deliver exceptional service to our valued customers.

Apply to this position now

Closing Thoughts

At brighthush, we’re not just filling a role—we’re building a community of dedicated professionals who share a passion for customer success and continuous improvement. If you thrive in a collaborative, remote environment and are eager to help customers protect what matters most, we invite you to apply today. Your journey to a rewarding, flexible, and growth‑oriented career starts here.