Dynamic Retail Customer Experience Coordinator – Front‑End Operations & Loyalty Program Champion
About brighthush and the Retail Experience Revolution
At brighthush, we’re redefining the way people shop. As a global leader in off‑price retail, we bring style, quality, and affordability to millions of customers every day. Our stores—whether in bustling city centers or suburban neighborhoods—are more than just retail spaces; they’re community hubs where shoppers discover treasures, connect with staff, and enjoy a personalized experience that keeps them coming back.
We’re looking for a passionate, customer‑centric professional to join our front‑end team as a Retail Customer Experience Coordinator. In this role, you’ll be the face of brighthush, ensuring every guest feels welcomed, valued, and inspired to explore our ever‑changing assortment. If you thrive in a fast‑paced environment, love mentoring others, and are eager to elevate the customer journey, we want to hear from you.
Key Responsibilities
- Lead by Example: Engage with every customer, demonstrating the highest standards of courtesy, professionalism, and product knowledge.
- Team Management: Oversee a dynamic group of Associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
- Training & Development: Design and deliver front‑end training modules that emphasize personalized service, loyalty program promotion, and store merchandising best practices.
- Customer Issue Resolution: Address complaints and concerns promptly, turning potential negatives into memorable positive experiences.
- Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand values.
- Operational Excellence: Execute tasks in alignment with the store plan, prioritize effectively, and communicate progress to management.
- Compliance & Safety: Enforce all labor laws, company policies, and safety protocols to protect both staff and customers.
- Program Promotion: Champion credit and loyalty programs, encouraging customer enrollment and maximizing program benefits.
- Shrink & Loss Prevention: Participate in store shrink reduction initiatives, ensuring inventory integrity and minimizing loss.
- Continuous Improvement: Collaborate with store leadership to identify opportunities for process enhancements and customer experience upgrades.
- Additional Duties: Perform any other tasks as assigned, demonstrating flexibility and a proactive mindset.
Essential Qualifications
- Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
- Strong grasp of merchandising techniques and the ability to translate visual plans into actionable store displays.
- Exceptional communication skills—both verbal and written—paired with meticulous attention to detail.
- Pro Apply for this job