Dynamic Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion – Full‑Time Opportunity at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a vibrant network of stores, distribution centers, and corporate offices, brighthush thrives on innovation, customer obsession, and a culture that celebrates diversity and collaboration. As a Fortune 100 company, we empower our people to grow, learn, and make a real impact on the shopping experience of millions of customers worldwide.

Why Join brighthush?

At brighthush, every day is an opportunity to shape the future of retail. We invest in our employees through continuous training, mentorship programs, and a clear career progression path. Whether you’re working in a bustling store, a state‑of‑the‑art distribution center, or one of our global headquarters, you’ll find a supportive environment that values creativity, initiative, and a passion for delivering exceptional customer service.

Key Responsibilities

As a Customer Experience Coordinator, you will be the frontline ambassador of brighthush’s brand promise. Your role blends leadership, coaching, and hands‑on customer service to create a seamless, memorable experience for every shopper.

• Lead by Example: Engage with customers, demonstrate product knowledge, and model the highest standards of service and professionalism.
• Team Management: Oversee a team of Associates at the front of the store, assigning registers, coordinating breaks, and ensuring adequate POS coverage at all times.
• Training & Development: Design and deliver training sessions on front‑end principles, customer personalization, and loyalty program promotion. Mentor Associates to elevate their performance and confidence.
• Customer Advocacy: Resolve customer concerns swiftly and effectively, turning potential issues into positive outcomes that reinforce loyalty.
• Store Operations: Maintain a clean, organized, and visually appealing sales floor. Ensure Associates execute tasks in line with the store plan and prioritize activities to meet daily goals.
• Communication: Provide clear, timely updates to management and staff regarding priorities, progress, and any operational challenges.
Recognition & Feedback: Offer constructive feedback and celebrate successes, fostering a culture of continuous improvement.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols. Promote a safe environment for both customers and Associates.
• Program Promotion: Champion brighthush’s credit and loyalty programs, driving enrollment and engagement.
• Shrink & Loss Prevention: Support initiatives to reduce shrinkage and protect store assets.
• Additional Duties: Perform any other responsibilities as assigned by management to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Proactive team player who collaborates effectively with peers and supervisors.
• Flexible schedule availability, including nights, weekends, and holidays.
• Proficiency in using POS systems and basic computer applications.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail environment.
• Background in training or coaching staff, with a track record of improving performance metrics.
• Knowledge of customer loyalty program strategies and digital engagement tools.
• Demonstrated ability to analyze sales data and translate insights into actionable improvements.
• Leadership training or certification in retail operations.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Problem‑Solving: Quick, effective resolution of customer issues and operational challenges.
• Analytical Thinking: Use data to drive decisions and improve store performance.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Integrity & Confidentiality: Uphold honesty, ethical standards, and protect sensitive information.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will have access to:

• Structured onboarding and continuous learning modules covering retail operations, leadership, and customer engagement.
• Mentorship from senior leaders who share their expertise and guide your professional development.
• Internal mobility programs that allow you to explore roles in merchandising, supply chain, marketing, and corporate functions.
• Leadership development tracks that prepare you for higher‑level positions such as Store Manager, District Manager, or Corporate Manager.
• Opportunities to lead cross‑functional projects, enhancing your strategic thinking and project management skills.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and continuous improvement. Our values—customer focus, teamwork, integrity, and innovation—are woven into every aspect of our operations. Employees enjoy:

• Collaborative teams that celebrate successes and learn from challenges together.
• Open communication channels, including an open‑door policy and regular town‑hall meetings.
• A supportive environment that encourages work‑life balance, with flexible scheduling and paid time off.
• Recognition programs that reward outstanding performance and customer service excellence.
• Community engagement initiatives, such as volunteer days and local partnerships.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, actual compensation is influenced by your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) retirement plan with company match for eligible employees.
• Flexible Spending Accounts (FSA) for health and dependent care.
• Paid holidays, vacation, and sick leave.
• Paid parental leave and family support programs.
• Auto and home insurance discounts.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Scholarship program for employees’ children.
• Adoption assistance and other family‑friendly benefits.

All benefits are subject to plan terms and may change over time. For detailed information, please contact your brighthush representative.

How to Apply

Ready to elevate your career and make a tangible impact on the customer experience? Submit your application today and join the brighthush family, where your passion for service meets limitless growth opportunities.