Dynamic Retail Customer Experience Coordinator – Store Operations & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, proudly holding a spot on the Fortune 100 list. With a vibrant portfolio of stores that span the United States, Canada, and Europe, brighthush delivers high‑quality merchandise at unbeatable prices while fostering a culture of innovation, sustainability, and community impact. Our mission is simple: to provide customers with an exceptional shopping experience that blends style, value, and convenience. As part of the brighthush family, you’ll join a diverse, collaborative, and forward‑thinking team that values every voice and encourages continuous growth.

Why Join brighthush?

• Impactful Work Environment – Every day you’ll touch the lives of thousands of shoppers, ensuring they leave our stores satisfied, valued, and eager to return.
• Career Growth & Development – brighthush is committed to nurturing talent. From on‑the‑job training to formal leadership programs, you’ll have clear pathways to advance into higher roles.
• Inclusive Culture – We celebrate diversity, champion equity, and foster an environment where all employees feel respected and empowered.
• Competitive Compensation & Benefits – Starting pay ranges from $18.00 to $18.50 per hour, with opportunities for overtime, bonuses, and a comprehensive benefits package.
• Community & Sustainability – brighthush actively supports local charities, promotes responsible sourcing, and encourages employees to engage in volunteer initiatives.

Key Responsibilities

As the Retail Customer Experience Coordinator, you will be the heartbeat of our store’s front‑end operations. Your role blends leadership, customer service excellence, and operational oversight to create a seamless, welcoming environment for shoppers.

• Customer Experience Leadership – Model and promote a culture of honesty, integrity, and personalized service. Engage with customers, address concerns promptly, and ensure every interaction reflects brighthush’s brand values.
• Team Management & Development – Oversee a team of Associates, assigning registers, coordinating breaks, and ensuring adequate POS coverage. Mentor and coach staff on front‑end best practices, loyalty program promotion, and store merchandising.
• Operational Excellence – Maintain a clean, organized, and visually appealing store environment. Ensure Associates execute tasks in alignment with the store plan, prioritizing activities to meet daily goals.
• Performance & Feedback – Provide constructive feedback, recognize achievements, and conduct performance reviews. Partner with store management to identify training needs and implement development plans.
• Compliance & Safety – Enforce all labor laws, company policies, and safety protocols. Promote a safe, secure environment for both customers and staff.
• Program Promotion – Champion brighthush’s loyalty and credit programs, driving enrollment and usage through effective communication and incentives.
• Loss Prevention & Shrink Management – Support store shrink reduction initiatives, monitor inventory accuracy, and collaborate with loss prevention teams to mitigate risks.
• Communication & Collaboration – Serve as the primary liaison between Associates and senior management. Communicate priorities, updates, and feedback clearly and timely.
• Additional Duties – Take on any other responsibilities as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication skills, both verbal and written, with a keen eye for detail.
• Proven ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Demonstrated teamwork and collaboration with peers and supervisors.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Commitment to fostering a positive, inclusive, and customer‑centric culture.

Preferred Qualifications & Competencies

• Experience in managing loyalty or credit program enrollment and promotion.
• Knowledge of POS systems and basic data analysis to track sales and performance metrics.
• Leadership training or certification in retail operations.
• Strong problem‑solving skills and the ability to handle customer escalations with professionalism.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and communication.
• Commitment to continuous learning and staying updated on industry trends.

What You’ll Gain

• Professional Growth – Access to brighthush’s Leadership Development Program, mentorship opportunities, and cross‑functional projects that broaden your skill set.
• Skill Enhancement – Master advanced customer service techniques, inventory management, and data‑driven decision making.
• Networking – Build relationships with colleagues across the organization, from store associates to corporate leaders.
• Recognition & Rewards – Participate in employee recognition programs, performance bonuses, and incentive plans.
• Work‑Life Balance – Enjoy a supportive work environment that values flexibility, wellness, and personal development.

Compensation & Benefits

brighthush offers a competitive hourly wage ranging from $18.00 to $18.50, with potential for overtime and performance bonuses. In addition to base pay, you’ll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision insurance (for eligible employees and families)
• 401(k) retirement plan with company match for eligible employees
• Employee Assistance Program (EAP) for mental health support
• Paid time off, including vacation, sick leave, and paid holidays
• Paid parental leave and adoption assistance
• Employee discounts on merchandise, cell phone plans, and childcare services
• Life and disability insurance options
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Auto and home insurance discounts through partner providers
• Scholarship program for employees and their families

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment where every employee can thrive. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family.

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Location

355 Downing Dr, Yorktown Heights, NY – brighthush Retail Store 0771

Final Thoughts

At brighthush, we believe that great customer experiences begin with great people. As a Retail Customer Experience Coordinator, you’ll be at the forefront of delivering memorable shopping moments, guiding a talented team, and driving the success of our store. If you’re passionate about retail, thrive in a dynamic environment, and are ready to grow both personally and professionally, we encourage you to apply today. Join us and help shape the future of off‑price retail while building a rewarding career that aligns with your aspirations.