Principal Architect – Customer & Revenue Transformation Lead for Digital Innovation & AI‑Enabled Engagement at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses to transform their customer experience, revenue streams, and operational excellence through cutting‑edge digital solutions. With a culture rooted in curiosity, collaboration, and continuous learning, we help organizations navigate the complexities of modern commerce, from omnichannel marketing and CRM to AI‑driven sales acceleration and end‑to‑end quote‑to‑cash orchestration.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact team that shapes the future of customer engagement and revenue generation. We champion innovation, invest in professional development, and reward results with competitive compensation, flexible work arrangements, and a vibrant, inclusive workplace where every voice matters.

Key Responsibilities

As the Principal Architect for Customer & Revenue Transformation, you will be the strategic steward of our front‑office architecture, ensuring that every technology decision aligns with business goals and long‑term vision. Your day‑to‑day activities will include:

• Strategic Vision & Governance: Define, communicate, and evolve the architecture roadmap that supports customer acquisition, retention, and monetization across all digital touchpoints.
• Stakeholder Collaboration: Partner with product, engineering, delivery, operations, and executive leadership to translate business objectives into scalable, secure, and future‑proof technology solutions.
• Architecture Design & Documentation: Create comprehensive artifacts—target‑state models, transition plans, reference designs, standards, and guardrails—that reduce complexity and accelerate delivery.
• Risk & Dependency Management: Identify, assess, and mitigate technical debt, integration challenges, and lifecycle risks, ensuring alignment with governance policies.
• Innovation & Simplification: Champion the adoption of emerging technologies (AI, cloud, micro‑services) and best practices to streamline processes and unlock new revenue opportunities.
• Mentorship & Community Building: Lead architecture communities of practice, coach junior architects, and foster a culture of knowledge sharing and continuous improvement.
• Decision Facilitation: Guide cross‑functional teams through trade‑off discussions, prioritization, and implementation sequencing to deliver on strategic outcomes.

Essential Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Data Management, Cybersecurity, or a related discipline. A master’s degree or MBA is highly desirable.
• Experience: Minimum of 10 years in architecture or related technology disciplines, with at least two distinct areas of expertise (e.g., enterprise, solution, or business architecture).
• Leadership: Proven track record of leading complex, cross‑functional architecture initiatives and influencing executive decision‑making.
• Technical Proficiency: Deep knowledge of architecture modeling, system integration, cloud platforms (AWS, Azure, GCP), security frameworks, data strategy, and lifecycle management.
• Governance & Standards: Experience establishing and enforcing architecture principles, standards, and governance processes that drive consistency and quality.
• Communication: Exceptional written and verbal communication skills, with the ability to translate technical concepts for non‑technical stakeholders.
• Adaptability: Comfortable working in a dynamic, fast‑paced environment with shifting priorities and tight deadlines.

Preferred Qualifications

• 10–12 years of progressive architecture experience with a focus on customer‑centric and revenue‑driven initiatives.
• Advanced degree (MBA, MS) or nationally recognized architecture certifications such as TOGAF, FEAC, Open CA, CITA, SABSA, or CCAr.
• Cloud certifications (AWS Certified Solutions Architect, Azure Solutions Architect, GCP Professional Cloud Architect) and security credentials (CISSP, CISM).
• Agile/SAFe experience and familiarity with DevOps practices.
• Experience in the telecom, financial services, or high‑growth SaaS sectors.

Core Skills & Competencies

• Strategic Thinking: Ability to align architecture with business strategy and long‑term goals.
• Technical Leadership: Expertise in designing scalable, secure, and maintainable solutions across cloud, integration, and data domains.
• Governance & Compliance: Strong grasp of regulatory requirements and the ability to embed compliance into architecture.
• Stakeholder Management: Skilled at building trust with executives, product owners, and engineering teams.
• Problem Solving: Proactive in identifying risks and delivering innovative, cost‑effective solutions.
• Mentoring: Passion for coaching and developing the next generation of architects.
• Communication: Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As Principal Architect, you will:

• Lead high‑impact initiatives that shape the company’s technology roadmap.
• Mentor and coach a growing team of architects and engineers.
• Participate in executive strategy sessions and influence the direction of the organization.
• Access to continuous learning programs, including certifications, conferences, and internal knowledge hubs.
• Opportunity to transition into senior leadership roles such as Chief Architecture Officer or Head of Digital Transformation.

Work Environment & Culture

brighthush thrives on collaboration, innovation, and a commitment to excellence. Our culture is defined by:

• Inclusive teamwork that values diverse perspectives.
• Flexible work arrangements, including hybrid and remote options.
• Transparent communication channels that keep everyone aligned.
• Recognition programs that celebrate both individual and team achievements.
• Community engagement initiatives that give back to the broader tech ecosystem.

Compensation & Perks

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget and tuition reimbursement.
• Wellness programs, gym memberships, and mental health support.
• Annual company retreats and team‑building events.

How to Apply

Ready to lead the next wave of customer‑centric innovation? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Principal Architect role at brighthush. We look forward to exploring how your expertise can help us shape the future of revenue transformation.