Senior Customer Service Advisor – Financial Services & Digital Banking – Remote, Full‑Time, Competitive Salary – Join brighthush

About brighthush

brighthush is a leading provider of innovative financial solutions, helping millions of customers manage their money with confidence and ease. With a strong focus on digital transformation, we empower individuals to achieve their financial goals through intuitive technology, expert guidance, and a customer‑centric culture. Our remote‑first approach means you can work from the comfort of your own home while staying connected to a vibrant, collaborative team that values diversity, creativity, and continuous improvement.

Why Join brighthush

At brighthush, we believe that great customer service is the cornerstone of lasting relationships. As a Customer Service Advisor, you will be at the heart of our mission, ensuring every interaction is seamless, supportive, and aligned with our customers’ financial aspirations. Here’s what makes brighthush a truly rewarding place to work:

• Competitive Salary: £27,976.00 per annum, reflecting your expertise and dedication.
• Fully Remote Work: Enjoy the flexibility of working from home, with a supportive virtual environment that keeps you connected to your team.
• Work‑Life Balance: Full‑time, 40‑hour weeks with shifts between 07:00 and 23:00, designed to fit around your personal commitments.
• Career Growth: Structured learning paths, mentorship programs, and clear promotion tracks to help you advance within brighthush.
• Comprehensive Perks: From savings discounts and free online classes to mental health support and legal advice, we invest in your well‑being.
• Recognition & Rewards: Monthly Inspire Awards, Length of Service Awards, and a generous Refer‑a‑Friend bonus of up to £1,200.

Key Responsibilities

As a Customer Service Advisor, you will deliver proactive and reactive support to our diverse customer base, ensuring they meet their financial arrangements and achieve their goals. Your role will involve:

• Providing outstanding first‑line support, answering queries, and resolving issues with empathy and efficiency.
• Educating customers on a range of banking options, helping them choose the best solutions for their unique needs.
• Accurately completing processes and procedures in compliance with regulatory standards.
• Conducting financial reviews, offering tailored advice, and guiding customers through product selection.
• Managing your diary, balancing proactive outreach with scheduled customer meetings.
• Collaborating with colleagues across departments to share insights and maintain a holistic view of customer journeys.
• Identifying gaps, proposing mitigating actions, and ensuring continuous improvement in service delivery.
• Resolving complaints swiftly, restoring trust, and ensuring every interaction ends with a satisfied customer.

Essential Qualifications

• Minimum of 2 years experience in a customer service environment, preferably within financial services.
• Strong understanding of regulatory frameworks and compliance requirements.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfortable navigating multiple digital platforms.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Demonstrated ability to manage time effectively, meet performance metrics, and maintain high levels of accuracy.
• Valid UK driving licence and a reliable internet connection for remote work.

Preferred Qualifications

• Experience with CRM systems and customer relationship management tools.
• Background in financial product knowledge, such as savings accounts, mortgages, or investment products.
• Previous exposure to a call centre or contact centre environment with a focus on customer satisfaction.
• Knowledge of data protection regulations (GDPR) and data handling best practices.
• Multilingual abilities or experience working with diverse customer demographics.

Skills & Competencies

• Process Excellence: A commitment to delivering high‑quality work and continuously improving processes.
• Collaboration: Thrives in a team setting, sharing knowledge and supporting colleagues.
• Communication: Articulate, confident, and able to tailor messages to different audiences.
• Emotional Intelligence: Empathy, kindness, and the ability to manage emotions in high‑pressure situations.
• Open‑Mindedness: Receptive to new ideas, feedback, and innovative solutions.
• Critical Thinking: Logical decision‑making and problem‑solving skills.
• Solution Orientation: Proactive in identifying challenges and implementing effective solutions.
• Entrepreneurship: Ownership mindset, initiative, and a drive to take on new responsibilities.

Career Growth & Learning

At brighthush, we invest heavily in your professional development. You will have access to:

• Structured onboarding and continuous training modules covering product knowledge, compliance, and customer service best practices.
• Mentorship programs pairing you with senior advisors to accelerate learning.
• Cross‑functional projects that broaden your skill set and expose you to different areas of the business.
• Annual performance reviews with clear pathways to promotion, including roles such as Senior Advisor, Team Lead, or Specialist.
• Opportunities to attend industry conferences, webinars, and workshops to stay ahead of market trends.

Work Environment & Culture

brighthush fosters a culture of inclusivity, respect, and innovation. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital social events, such as virtual coffee breaks and game nights.
• Open communication channels, including Slack, Teams, and dedicated support forums.
• A focus on mental health and well‑being, with access to counseling services and wellness webinars.
• Recognition programs that celebrate achievements, milestones, and personal growth.

Compensation & Benefits

Beyond a competitive base salary, brighthush offers a comprehensive benefits package designed to support your financial and personal well‑being:

• Annual salary of £27,976.00, with performance‑based bonuses.
• Company‑matched pension scheme to secure your future.
• Cycle‑to‑Work scheme, eyecare vouchers, and a holiday purchase scheme.
• Critical Illness cover up to £10,000.
• Monthly Inspire Awards and Length of Service Awards to recognize your contributions.
• Access to Help@Hand for savings discounts, free online classes, podcasts, webinars, and professional support (GP, mental health, financial, legal).
• Monthly wellbeing webinars and a dedicated Employee Experience Progress program to support your career journey.
• Refer‑a‑Friend bonus of up to £1,200 for successful referrals.

How to Apply

Ready to take the next step in your career? Follow these simple steps:

• Complete the online assessment to demonstrate your customer service aptitude.
• If successful, you will be invited to a Teams interview with our hiring team.
• During the interview, you will discuss your experience, skills, and how you align with brighthush values.
• Upon selection, you will receive a formal offer, onboarding schedule, and all necessary documentation for a smooth start.

To apply, click the link below and submit your application through our official channel. We look forward to welcoming you to the brighthush family!

Apply to this Job

Important Notes

We are committed to protecting your privacy and ensuring a safe recruitment process. Please note:

• Only brighthush official channels will contact you regarding your application. Any unsolicited communication claiming to be from brighthush should be reported immediately.
• All candidates must meet specific language proficiency scores to proceed. If you pass the assessment but do not meet these scores, we may consider alternative roles, though this is not guaranteed.
• All candidates will undergo credit, criminal, sanctions, and fraud checks, and must provide documentation for the last two years of employment.
• We reserve the right to reject applications that do not meet the required criteria.

Join brighthush today and become part of a forward‑thinking team that values your expertise, supports your growth, and rewards your dedication. We can’t wait to see what we can achieve together.