Senior Customer Success Manager – Enterprise & AI‑Driven Platform Success at brighthush
About brighthush
brighthush is a trailblazing technology powerhouse that empowers developers, data scientists, and digital innovators to build, scale, and secure software at unprecedented speed. With a global community of millions of users and a portfolio that spans AI, DevOps, cloud, and open‑source ecosystems, brighthush is redefining how businesses transform digitally. Our mission is simple: enable every organization to unlock the full potential of code, collaboration, and automation.
Why Join brighthush?
At brighthush, you’ll be part of a culture that celebrates curiosity, experimentation, and impact. We champion a growth mindset, encourage continuous learning, and reward ownership of outcomes. Our remote‑first model gives you the flexibility to work from anywhere while staying connected to a vibrant community of dreamers, doers, and pioneers. Whether you’re a seasoned customer success leader or an emerging professional, brighthush offers the resources, mentorship, and career pathways to help you thrive.
Role Overview
As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for our most strategic enterprise customers—those in the Digital Natives space such as technology, media, telecom, and beyond. Your mission is to translate customer priorities into measurable business outcomes, drive adoption of the brighthush platform, and champion a culture of continuous improvement across the organization.
Key Responsibilities
- Deep Customer Insight: Proactively engage with senior stakeholders to understand their business processes, competitive landscape, and transformation goals. Map and nurture key relationships across technical and executive levels.
- Business Value Realization: Define shared success metrics, monitor adoption data, and assess progress against agreed outcomes. Craft and execute tailored success plans that align with each customer’s strategic objectives.
- Change Management Leadership: Guide customers through organizational change, helping leaders embed new ways of working. Resolve adoption blockers by coordinating resources, people, and solutions.
- Strategic Advisory: Provide executives with actionable insights that shape their digital strategy. Leverage brighthush’s success frameworks to design dynamic customer journeys.
- Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and external partners (including brighthush’s strategic alliances) to align account strategy and deliver integrated solutions.
- Operational Excellence: Manage customer health using Gainsight, lead governance processes, and deliver regular transformation updates to stakeholders. Utilize AI‑enabled tools to analyze data and maintain consistency across your portfolio.
- Advocacy & Community Building: Serve as the voice of the customer, surfacing feedback and blockers. Build advocates, capture success stories, and inspire adoption across the broader community.
- Team Growth & Knowledge Sharing: Mentor peers, develop reusable playbooks, and contribute to internal communities. Identify recurring needs and scale impact through best‑practice programs.
- Technical & Strategic Expertise: Stay current on industry trends, competitive offerings, and brighthush product capabilities. Partner with Customer Success Architects and Engineering to deliver deep technical guidance.
Essential Qualifications
- 7+ years of enterprise customer success, account management, or professional services experience in SaaS or developer tooling.
- Proven track record managing high‑value, high‑visibility accounts ($1M–$10M+), especially within the Digital Natives sector.
- Experience leveraging AI‑native productivity and analytics tools to drive customer outcomes.
- Strong executive presence and ability to influence senior decision‑makers.
- Excellent communication, presentation, and facilitation skills.
- Ability to travel up to 25% to meet customers and partners.
Preferred Qualifications
- 7+ years in enterprise SaaS, DevOps/DevSecOps, developer AI, or related domains.
- Hands‑on experience with brighthush or similar developer platforms.
- Deep understanding of consumption‑driven product models and adoption methodologies.
- Track record of mentoring peers and shaping customer success best practices.
Skills & Competencies
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