Entry‑Level Customer Service Representative – Remote – Waste Management & Recycling Solutions – Full‑Time – Join brighthush

About brighthush

brighthush is a trailblazer in the environmental services sector, dedicated to creating cleaner, healthier communities through innovative waste, recycling, and field solutions. With a robust portfolio of services that span residential, commercial, and municipal markets, brighthush is committed to sustainability, operational excellence, and the well‑being of its people. Our mission is simple: to make waste management smarter, safer, and more sustainable for everyone.

As a forward‑thinking organization, brighthush invests heavily in technology, training, and employee development. We believe that our greatest asset is our team, and we foster a culture of collaboration, continuous improvement, and respect. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where you can grow, learn, and make a real impact.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the frontline voice that connects customers with the solutions they need. Your role will involve:

• Customer Interaction: Respond to inbound calls, emails, and chat inquiries with professionalism and empathy.
• Issue Resolution: Diagnose and resolve customer complaints, service disruptions, and billing questions in a timely manner.
• Data Management: Accurately enter and update service data in our CRM and operational systems.
• Process Adherence: Follow established procedures for waste service requests, account changes, and escalation protocols.
• Team Collaboration: Work closely with field crews, billing, and technical support to ensure seamless service delivery.
• Continuous Improvement: Identify recurring issues and propose process enhancements to improve customer satisfaction.
• Compliance & Safety: Adhere to all regulatory and safety guidelines related to waste handling and customer interactions.

Essential Qualifications

We’re looking for individuals who bring a blend of enthusiasm, reliability, and a willingness to learn. The following qualifications are essential:

• High school diploma or GED equivalent.
• Strong verbal and written communication skills in English.
• Basic computer literacy and proficiency with Microsoft Office (Word, Excel, Outlook).
• Excellent data entry skills with a keen eye for accuracy.
• Ability to handle multiple tasks simultaneously while maintaining a high level of customer service.
• Self‑motivated, proactive, and comfortable working in a remote environment.
• Basic understanding of waste management or environmental services is a plus but not required.

Preferred Qualifications

While we welcome candidates from all backgrounds, the following experience or skills will give you an edge:

• Prior experience in a customer service or call center role.
• Experience with CRM platforms such as Salesforce, Zendesk, or similar.
• Knowledge of waste collection schedules, recycling processes, or municipal regulations.
• Experience in a remote or virtual team setting.
• Multilingual abilities, especially Spanish, to serve a diverse customer base.
• Previous exposure to data analytics or reporting tools.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills. Key competencies include:

• Customer‑Centric Mindset: A genuine desire to help customers and a commitment to exceeding expectations.
• Problem‑Solving: Ability to analyze situations, identify root causes, and implement effective solutions.
• Attention to Detail: Precision in data entry and documentation to maintain data integrity.
• Time Management: Efficiently prioritize tasks and meet performance metrics.
• Adaptability: Comfortable with change and able to learn new systems quickly.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have access to:

• Comprehensive onboarding and ongoing training programs covering waste management fundamentals, customer service best practices, and advanced CRM usage.
• Mentorship from experienced supervisors and subject‑matter experts.
• Opportunities to cross‑train in related areas such as billing, field operations, or technical support.
• Internal career ladder that can lead to roles such as Senior Customer Service Specialist, Team Lead, or Operations Analyst.
• Access to industry conferences, webinars, and certifications that enhance your professional skill set.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with brighthush’s strategic objectives.

Work Environment & Culture

brighthush’s remote work model empowers employees to balance professional responsibilities with personal life. Our culture is built on:

• Flexibility: Flexible scheduling options to accommodate diverse lifestyles.
• Inclusivity: A diverse workforce that values different perspectives and backgrounds.
• Collaboration: Regular virtual team meetings, brainstorming sessions, and knowledge‑sharing forums.
• Recognition: Employee recognition programs that celebrate achievements and milestones.
• Commitment to mental and physical well‑being through wellness programs, virtual fitness classes, and mental health resources.

Compensation & Benefits

We offer a competitive salary range of USD 39,208 – 53,872 per year, commensurate with experience and performance. In addition to base pay, you will enjoy:

• 401(k) Matching: A generous match to help you build a secure financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and personal days to recharge.
• Health & Wellness: Comprehensive medical, dental, and vision plans, including telehealth services.
• Retirement Plan: Access to a retirement savings plan with company contributions.
• Professional Development: Reimbursement for relevant certifications, courses, and conferences.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Technology Stipend: Allowance for home office equipment and internet connectivity.

How to Apply

If you’re ready to join a forward‑thinking organization that values your contributions and supports your growth, we’d love to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush today.