Bilingual French Customer Experience Specialist – Remote, Full‑Time – Finance & Trading Support at brighthush

About brighthush

brighthush is a trailblazing fintech powerhouse that redefines how individuals and businesses access global markets. With a portfolio that spans currency exchange, real‑time market data, and cutting‑edge trading platforms, we empower millions of users worldwide to make smarter, faster, and more informed financial decisions. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. At brighthush, every team member is encouraged to challenge the status quo, innovate, and grow both personally and professionally.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of finance. We offer:

• Global Impact: Work with a diverse, international client base and help shape the next generation of trading tools.
• Career Growth: Structured learning paths, mentorship programs, and cross‑functional projects that accelerate your career trajectory.
• Flexible Work Environment: Fully remote, with the freedom to work from anywhere in the United States or Krakow, Poland.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and comprehensive benefits.
• Inclusive Culture: A vibrant community that celebrates diversity, equity, and inclusion.

Role Overview

As a Bilingual French Customer Experience Specialist, you will serve as the first line of support for our French‑speaking clients. You’ll help them navigate our trading platforms, troubleshoot technical issues, and ensure a seamless, high‑quality experience that reflects brighthush’s commitment to customer satisfaction. This is an entry‑level, full‑time contract position that offers a unique blend of client interaction, problem‑solving, and cross‑functional collaboration.

Key Responsibilities

• Client Communication: Engage with French‑speaking customers via chat, email, and phone to provide timely, accurate information about account setup, trading tools, and platform features.
• Troubleshooting & Issue Resolution: Diagnose and resolve technical and functional issues, escalating complex cases to specialized teams when necessary.
• Case Management: Log, track, and close support tickets in Salesforce and Zendesk, ensuring all interactions are documented and compliant with internal policies.
• Knowledge Sharing: Contribute to the creation and maintenance of knowledge base articles, FAQs, and training materials in both English and French.
• Process Improvement: Identify recurring pain points and collaborate with product and engineering teams to propose and implement solutions.
• Compliance & Security: Adhere to all regulatory and security protocols, including data protection and confidentiality standards.

Essential Qualifications

• Language Proficiency: Native French speaker with fluent English communication skills.
• Client‑Facing Experience: Minimum 1 year of experience in a customer service or support role, preferably in fintech, banking, or a related industry.
• Technical Aptitude: Comfortable using web‑based tools such as Salesforce, Zendesk, and Virtual Desktop Infrastructure (VDI). Prior exposure to trading platforms is a plus.
• Independent Contractor Eligibility: Active business registration or the legal capacity to operate as an independent contractor in your jurisdiction.
• Availability: Ability to work during North American business hours (8 AM–5 PM EST) to support global clients.
• Hardware & Connectivity: Own a reliable device (desktop or laptop) with a stable internet connection and access to VDI.

Preferred Qualifications

• Experience in financial services, trading, or investment products.
• Knowledge of financial instruments such as forex, CFDs, and derivatives.
• Familiarity with regulatory frameworks (e.g., MiFID II, GDPR).
• Previous exposure to Salesforce and Zendesk administration.
• Strong analytical skills and the ability to interpret data to improve customer experience.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both French and English.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Attention to Detail: Meticulous record‑keeping and adherence to SOPs.
• Collaboration: Works seamlessly with cross‑functional teams such as Product, Engineering, and Compliance.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting client relationships.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a continuous journey. As a Customer Experience Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your integration.
• Regular training sessions on new product releases, industry trends, and regulatory updates.
• Cross‑departmental projects that expose you to product development, data analytics, and compliance.
• Clear promotion pathways to roles such as Senior Support Analyst, Team Lead, or Product Specialist.
• Access to an internal learning portal with courses on fintech, data science, and leadership.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in the United States or Krakow, Poland, while staying connected with a vibrant, global team. We foster:

• Regular virtual coffee chats and team‑building events.
• Open communication channels, including Slack, Teams, and weekly all‑hands meetings.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Commitment to work‑life balance, with flexible scheduling and generous paid time off.

Compensation & Perks

While specific figures may vary based on location and experience, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance.
• 401(k) matching (U.S. employees) and pension plans (Polish employees).
• Unlimited paid time off and a generous parental leave policy.
• Annual professional development budget and conference travel support.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

Ready to join a team that’s reshaping the future of finance? Submit your application through our careers portal and let’s explore how your skills and passion can help brighthush deliver world‑class customer experiences.

Apply Now

We’re Excited to Meet You!

At brighthush, we value curiosity, resilience, and a genuine desire to help others succeed. If you’re a bilingual French speaker with a knack for problem‑solving and a passion for fintech, we want to hear from you. Join us, and together we’ll create a brighter, more connected financial world.