Entry‑Level Customer Service Representative – Remote – Waste Management & Recycling Support Specialist at brighthush

About brighthush

brighthush is a trailblazer in the environmental services sector, dedicated to creating cleaner, healthier communities through innovative waste management, recycling, and field services. With a legacy of sustainable practices and a commitment to operational excellence, brighthush serves millions of residents and businesses across California and beyond. Our mission is simple yet powerful: to transform everyday waste into valuable resources while fostering a culture of respect, safety, and continuous improvement.

As a forward‑thinking organization, brighthush blends cutting‑edge technology with a people‑first philosophy. We empower our teams to make a tangible impact on the planet, offering a dynamic work environment that encourages creativity, collaboration, and personal growth. Whether you’re a seasoned professional or just starting your career, brighthush provides the tools, training, and support you need to thrive.

Why Join brighthush?

• Impactful Work: Every call you handle, every data entry you complete, contributes to a cleaner environment and a healthier community.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, mission‑driven team.
• Growth Opportunities: From entry‑level roles to advanced positions in operations, logistics, and sustainability, brighthush offers a clear career ladder.
• Competitive Compensation: Earn a competitive salary with performance‑based incentives.
• Comprehensive Benefits: Enjoy a robust benefits package that includes 401(k) matching, generous paid time off, health and wellness programs, and more.
• Inclusive Culture: Join a diverse workforce that values collaboration, innovation, and mutual respect.

Position Overview

We are seeking an enthusiastic, customer‑centric individual to join our Remote Customer Service team as a Customer Service Representative – Entry Level. In this role, you will be the first point of contact for our customers, ensuring a seamless experience from inquiry to resolution. You will receive comprehensive training on waste services, company processes, and our customer relationship management (CRM) system, enabling you to confidently handle a variety of customer interactions.

Key Responsibilities

• Respond promptly and professionally to inbound calls, emails, and chat inquiries from residential and commercial customers.
• Accurately document customer interactions, service requests, and complaints in our CRM system.
• Resolve customer issues by providing clear, concise, and timely solutions, escalating complex cases to the appropriate department when necessary.
• Maintain a high level of product and service knowledge to answer questions about waste collection schedules, recycling programs, and billing.
• Collaborate with field service teams to coordinate pickups, deliveries, and special requests.
• Adhere to company policies, procedures, and quality standards to ensure consistent, high‑quality customer service.
• Participate in ongoing training sessions and professional development workshops to enhance product knowledge and customer service skills.
• Contribute to continuous improvement initiatives by providing feedback on customer experience and process efficiency.

Essential Qualifications

• High school diploma or GED equivalent.
• Strong verbal and written communication skills in English.
• Basic computer literacy, including proficiency with Microsoft Office (Word, Excel, Outlook) and experience using CRM or ticketing systems.
• Excellent data entry skills with a keen eye for accuracy.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Customer‑focused mindset with a genuine desire to help and support others.
• Adaptability and willingness to learn new processes and technologies.
• Reliable internet connection and a quiet workspace suitable for remote work.

Preferred Qualifications

• Prior experience in a customer service or call center environment.
• Experience in the waste management, recycling, or utilities industry.
• Knowledge of environmental regulations and sustainability practices.
• Proficiency in additional languages (Spanish, Mandarin, etc.) is a plus.
• Experience with data analytics or reporting tools.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Problem Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
• Attention to Detail: Meticulous data entry and documentation to maintain accuracy.
• Team Collaboration: Works well with cross‑functional teams, including field operations and billing.
• Technology Savvy: Comfortable navigating CRM systems, virtual communication tools, and basic troubleshooting.
• Time Management: Prioritizes tasks, meets deadlines, and maintains productivity in a remote setting.
• Adaptability: Adjusts quickly to changing priorities and evolving processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you will have access to a range of professional development resources:

• Structured Onboarding Program: Comprehensive training covering waste services, customer engagement, and company culture.
• Mentorship & Coaching: Pairing with experienced team members to guide your growth and skill development.
• Cross‑Training: Opportunities to learn about field operations, logistics, and sustainability initiatives.
• Leadership Development: Participation in leadership workshops and succession planning programs.
• Performance Recognition: Regular feedback, performance reviews, and incentive programs to reward excellence.

Successful representatives often transition into roles such as Customer Experience Manager, Operations Coordinator, or Sustainability Analyst, leveraging their frontline experience to drive strategic initiatives.

Work Environment & Culture at brighthush

Our remote work model empowers employees to balance professional responsibilities with personal commitments. We provide:

• State‑of‑the‑art virtual collaboration tools (Zoom, Teams, Slack).
• Regular virtual team meetings, town halls, and social events.
• Access to an online learning portal with courses on customer service, sustainability, and leadership.
• A culture that celebrates diversity, inclusion, and community engagement.

Compensation & Benefits

We offer a competitive salary range of $39,208 – $53,872 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• 401(k) Matching: Up to 4% match to help you build a secure financial future.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with wellness stipends.
• Paid Time Off: Generous PTO, sick leave, and paid holidays.
• Retirement Plan: Company‑sponsored retirement options to support long‑term financial planning.
• Professional Development: Reimbursement for relevant certifications, conferences, and training courses.
• Employee Assistance Program: Confidential counseling and support services.
• Flexible Work Hours: While the role is full‑time, we offer flexible scheduling to accommodate life’s demands.

How to Apply

Ready to make a difference while advancing your career? Click the link below to submit your application and join the brighthush family. We look forward to welcoming a passionate, customer‑focused professional to our Remote Customer Service team.