Entry‑Level Customer Site Service Representative – On‑Site Technical Support Specialist in Warren, MI – Join brighthush

About brighthush and the Opportunity

brighthush is a global leader in advanced coatings and surface‑finishing solutions for the automotive industry. With a portfolio that spans high‑performance paints, protective coatings, and cutting‑edge application technologies, brighthush empowers manufacturers to deliver flawless finishes, superior durability, and sustainable production processes. Our mission is to elevate the quality of every vehicle that rolls off the assembly line, and we do so by combining scientific innovation with hands‑on expertise at the customer’s site.

We are currently expanding our on‑site support team in Warren, MI, and we’re looking for a motivated, safety‑first individual to join us as a Customer Site Service Representative – Level I. This entry‑level role is the perfect launchpad for anyone who is passionate about technology, customer service, and continuous improvement. If you thrive in a fast‑paced environment, enjoy problem‑solving, and want to grow your career with a company that values your voice, brighthush is the place for you.

Why brighthush?

• Innovation at Scale – Work with state‑of‑the‑art coating formulations and application equipment that set industry standards.
• Career Growth – Structured learning paths, mentorship programs, and clear promotion tracks from Level I to senior technical roles.
• Impactful Work – Your on‑site support directly influences product performance, customer satisfaction, and the bottom line of automotive OEMs.
• Culture of Excellence – We celebrate curiosity, ownership, and collaboration. Every team member is encouraged to bring their full self to work.
• Competitive Compensation & Perks – Base salary, performance bonuses, health & wellness benefits, paid time off, and a flexible work schedule that respects your life outside of work.

Key Responsibilities

As a Customer Site Service Representative – Level I, you will be the frontline technical expert for brighthush’s coatings solutions at automotive assembly plants. Your day‑to‑day duties will include:

• Providing on‑site technical support for the installation, operation, and troubleshooting of brighthush coatings and application equipment.
• Conducting color management, defect identification, and corrective action to ensure product performance meets or exceeds customer specifications.
• Collaborating with the sales and technical teams to support new product launches, process improvements, and customer training initiatives.
• Collecting, analyzing, and reporting technical data to drive continuous improvement and product reliability.
• Maintaining strong relationships with plant supervisors, quality engineers, and maintenance personnel to foster a culture of safety and quality.
• Managing key performance indicators (KPIs) such as defect rates, turnaround time, and customer satisfaction scores.
• Adhering to all safety protocols, including proper use of personal protective equipment (PPE) and compliance with OSHA and company safety standards.
• Participating in shift rotations and weekend coverage as needed to support plant operations.

Essential Qualifications

• High School Diploma or GED (required).
• Strong mechanical aptitude and a keen eye for detail.
• Excellent interpersonal and communication skills – able to explain technical concepts to non‑technical stakeholders.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) for documentation and reporting.
• Experience working independently and demonstrating leadership potential.
• Willingness to work flexible hours, including evenings, weekends, and occasional travel to customer sites.
• Authorization to work full‑time in the United States.

Preferred Qualifications

• Experience with Ecoat or similar coating application systems.
• Background in automotive manufacturing or surface finishing.
• Knowledge of color science, paint chemistry, or surface engineering.
• Previous on‑site technical support or field service experience.

Skills & Competencies

• Technical Proficiency – Ability to read and interpret technical drawings, work instructions, and job safety analyses (JSAs).
• Problem‑Solving – Analytical mindset to diagnose issues, identify root causes, and implement corrective actions.
• Customer Focus – Commitment to delivering exceptional service and building long‑term partnerships.
• Safety Champion – Adherence to safety protocols and proactive identification of potential hazards.
• Team Collaboration – Ability to work cross‑functionally with sales, engineering, and quality teams.
• Communication – Clear verbal and written communication skills for reporting and training.
• Adaptability – Flexibility to handle changing priorities and work in dynamic manufacturing environments.

Career Growth & Learning Opportunities

At brighthush, we believe that learning never stops. As a Level I representative, you will:

• Participate in a structured onboarding program that covers coating science, application techniques, and safety.
• Attend regular technical workshops and certifications to deepen your expertise.
• Receive mentorship from senior field engineers and product specialists.
• Progress to Level II or higher, taking on more complex projects, leading customer engagements, and potentially moving into product development or sales roles.
• Access to internal mobility programs that allow you to explore other functions such as R&D, quality assurance, or supply chain.

Work Environment & Culture at brighthush

Our Warren, MI facility is a modern, collaborative workspace that blends on‑site support with a strong digital backbone. You’ll work alongside a diverse team of engineers, technicians, and customer success managers who share a passion for quality and innovation. We foster a culture that values:

• Open communication – Your ideas and feedback are heard and acted upon.
• Continuous improvement – We constantly seek ways to enhance processes, products, and customer experiences.
• Work‑life balance – While the role may require shift work, we offer flexible scheduling and paid time off to recharge.
• Recognition – Outstanding performance is celebrated through awards, bonuses, and public acknowledgment.

Compensation, Perks, and Benefits

While specific figures vary by experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards for entry‑level technical support roles.
• Performance‑based bonuses tied to customer satisfaction and KPI achievement.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays).
• Employee wellness programs, including gym memberships and mental health resources.
• Professional development stipend for certifications, conferences, and continuing education.
• Employee referral bonuses and recognition programs.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Privacy & Security Statement

We take your privacy seriously. brighthush will never request financial information via email, text, or social media. All application data is processed securely in compliance with applicable privacy laws. For more details, please review our Privacy Policy.

How to Apply

Ready to take the next step in your career? Click the button below to submit your application through the brighthush talent portal. We look forward to learning how your skills and passion can contribute to our mission of delivering world‑class coatings solutions.

Apply Now – Job ID 145540

Join brighthush – Where Innovation Meets Impact

At brighthush, your work will directly influence the quality of vehicles that millions of people drive every day. You’ll be part of a team that values curiosity, ownership, and continuous improvement. If you’re ready to grow, learn, and make a tangible difference in the automotive industry, we invite you to apply today and become a key player in our journey to set new standards in coatings technology.