Senior Customer Success Operations Specialist – Data Stewardship, Renewal Management, and Salesforce Expertise

About brighthush

brighthush is a trailblazer in the cybersecurity arena, dedicated to ending cyber risk for businesses worldwide. With a global footprint that spans continents, we empower security teams with cutting‑edge technology, real‑time threat intelligence, and a people‑first philosophy that places our customers at the heart of everything we do. Our culture is built on collaboration, innovation, and a relentless focus on delivering tangible results. As we continue to scale, we’re looking for talented individuals who want to shape the future of security operations and make a lasting impact.

Position Overview

As a Senior Customer Success Operations Specialist at brighthush, you will be the linchpin that keeps our renewal engine humming. You’ll partner closely with Customer Success Managers (CSMs), Sales, Channel, Billing, and Operations teams to ensure that every contract, quote, and order flows seamlessly through our quote‑to‑cash cycle. Your analytical mindset, meticulous attention to detail, and deep Salesforce expertise will help us maintain data integrity, drive revenue growth, and elevate the customer experience.

Key Responsibilities

• Build and manage renewal quotes, ensuring alignment with contracted subscription terms.
• Serve as the primary point of contact for CSMs on all renewal‑related inquiries, providing timely and accurate information.
• Oversee the entire renewal lifecycle—from quote creation to order processing—while coordinating with Billing and Operations to secure necessary approvals.
• Act as a data steward for partner, prospect, and customer records in Salesforce, guaranteeing accuracy and completeness.
• Collaborate with the Channel team to incorporate partner‑specific terms and conditions into renewal documentation.
• Analyze renewal data to identify trends, forecast revenue, and recommend process improvements.
• Maintain and enhance our Salesforce dashboards and reporting tools to provide real‑time visibility into renewal performance.
• Support ad‑hoc projects that improve the efficiency of the quote‑to‑cash process.

Essential Qualifications

• Minimum of 4 years of experience in sales operations or a related field.
• Proven expertise in Salesforce.com, including data management, automation, and reporting.
• Hands‑on experience with quoting, subscription management, and contract administration.
• Strong understanding of the quote‑to‑cash cycle and the ability to troubleshoot complex order scenarios.
• Excellent verbal and written communication skills, with the ability to translate technical details into clear, concise language.
• Self‑motivated, organized, and highly detail‑oriented, with a passion for process improvement.
• Undergraduate degree from an accredited institution.
• Willingness to participate in on‑camera video interviews as part of the hiring process.

Preferred Qualifications

• Experience working with channel partners and understanding partner‑specific renewal workflows.
• Background in a high‑growth SaaS or cybersecurity company.
• Knowledge of revenue recognition principles and compliance with ASC 606.
• Familiarity with data privacy regulations (GDPR, CCPA) and security best practices.
• Certifications such as Salesforce Administrator or Sales Operations Professional (SOP).

Skills & Competencies

• Advanced proficiency in Salesforce, including custom objects, workflow automation, and Lightning Experience.
• Strong analytical skills with the ability to interpret data, spot trends, and recommend actionable insights.
• Project management capabilities, including the ability to juggle multiple priorities and meet tight deadlines.
• Excellent stakeholder management, able to collaborate across cross‑functional teams.
• Adaptability and resilience in a fast‑paced, constantly evolving environment.
• Commitment to brighthush’s core values: customer obsession, innovation, and teamwork.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured onboarding and continuous learning programs that cover industry trends, product deep dives, and leadership development.
• Mentorship from senior leaders who are passionate about nurturing talent and fostering career progression.
• Opportunities to transition into related roles such as Customer Success Manager, Revenue Operations Lead, or Product Management.
• Regular participation in cross‑functional projects that broaden your skill set and visibility across the organization.

Work Environment & Culture

brighthush is more than a workplace—it’s a community of forward‑thinking professionals who thrive on collaboration and innovation. Our culture is defined by:

• A people‑first approach that values diversity, equity, and inclusion.
• Transparent communication and an open‑door policy that encourages idea sharing.
• Flexibility that supports work‑life balance, including remote work options and flexible hours.
• Regular team events, hackathons, and knowledge‑sharing sessions that keep the energy high.
• A commitment to corporate responsibility, with initiatives such as the 1% Movement and community outreach programs.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior sales operations roles.
• Performance‑based bonuses tied to renewal revenue and operational efficiency.
• Equity or stock‑option plans that allow you to share in the company’s long‑term success.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage for you and your family.
• Life insurance (3x compensation) and personal accident coverage.
• Paid parental leave, fertility support, and flexible vacation policies.
• Employee Assistance Program (EAP) and mental health resources.
• Professional development budget for certifications, conferences, and training.
• Volunteer days and community‑service opportunities.

Working Hours & Location

Remote work is available from Bengaluru, India. Your core hours will be 2:00 PM to 11:00 PM IST, aligning with our global customer base and ensuring real‑time collaboration across time zones.

Interview Process & On‑Camera Policy

To foster authentic connections and ensure a transparent hiring experience, we require candidates to participate in on‑camera video interviews. If you encounter technical or bandwidth challenges, please notify us in advance so we can arrange suitable accommodations.

Security & Compliance

brighthush places the highest priority on information security. All employees must adhere to our internal security policies, standards, and controls. Background checks are mandatory for this role, and you may be required to comply with U.S. export control regulations if your responsibilities involve handling controlled technology.

Join the brighthush Pack

Are you ready to take your career to the next level while helping organizations worldwide protect their most valuable assets? If you’re a data‑driven, process‑oriented professional with a passion for customer success and a knack for Salesforce, we want to hear from you.

Apply today and become an integral part of brighthush’s mission to end cyber risk. Your expertise will help shape the future of security operations and deliver real value to our customers.