Remote Customer Experience Specialist – AI‑Driven Insurance & Asset Management – Shape the Future at brighthush

About brighthush

brighthush is redefining how people protect and care for their most valuable assets—cars, homes, and beyond—through a single, AI‑powered platform. By combining cutting‑edge technology with a customer‑first philosophy, we streamline insurance, maintenance, financing, and repair into one seamless experience. Since launching in 2019, brighthush has grown to over 5 million customers, raised more than $240 million, and achieved profitability in 2024. Our team is built by serial entrepreneurs and seasoned professionals from leading tech and consulting firms, all united by a shared mission: to make asset ownership simple, transparent, and affordable.

Why Join brighthush?

At brighthush, you’ll be part of a high‑energy, fully remote team that thrives on collaboration, innovation, and ownership. We empower our people to shape the customer experience as our product evolves, and we reward that impact with competitive pay, equity, and a culture that values learning and growth.

• Impact‑Driven Role – Your work directly influences how millions of customers interact with insurance and asset management.
• Competitive Compensation – Hourly wage of $19–$21 plus stock options, plus a comprehensive benefits package.
• Equity Ownership – As a tech startup, you’ll own a piece of the company you’re building.
• Flexible Scheduling – Choose between a 5‑day, 8‑hour week or a 4‑day, 10‑hour week.
• Remote Work – Work from anywhere in the U.S. (AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA) or Ontario, Canada.
• Career Growth – We invest in your professional development and provide clear pathways to leadership roles.
• Culture of Care – Our team is known for its kindness, collaboration, and relentless pursuit of excellence.

Key Responsibilities

As a Customer Experience Specialist on the Customer Operations team, you will:

• Deliver Exceptional Service – Answer inbound calls and emails from policyholders, guiding them through changes, renewals, and inquiries.
• Proactively Identify Opportunities – Spot coverage gaps, qualify customers for discounts, and flag upcoming renewal spikes before they happen.
• Master the Product Suite – Gain deep knowledge of our AI‑powered platform and the insurance partners we work with, enabling you to recommend the best solutions for each customer.
• Resolve Complex Issues – Use problem‑solving skills to troubleshoot and resolve customer inquiries efficiently.
• Process Service Requests – Handle vehicle, driver, lienholder, and policy document updates with precision.
• Drive Continuous Improvement – Share customer feedback with product teams, helping to shape future features and enhancements.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Strong communication skills—both verbal and written—in English.
• Excellent problem‑solving ability and a keen attention to detail.
• Friendly, positive attitude with a genuine desire to help others.
• Strong work ethic and ability to thrive in a fast‑paced, remote environment.
• Basic computer literacy and comfort with learning new software quickly.

Preferred Qualifications

• Prior experience in customer service, sales, or hospitality.
• Experience working with insurance products or financial services.
• Knowledge of CRM systems and ticketing platforms.
• Experience with AI or data‑driven customer solutions.
• Ability to work flexible hours, including evenings and weekends as needed.

Skills & Competencies

• Customer‑Centric Mindset – Always put the customer’s needs first.
• Communication Excellence – Clear, concise, and empathetic communication across all channels.
• Analytical Thinking – Ability to interpret data and customer feedback to drive improvements.
• Adaptability – Thrive in a rapidly evolving product landscape.
• Team Collaboration – Work effectively with cross‑functional teams, from product to engineering.
• Ownership & Accountability – Take responsibility for outcomes and follow through on commitments.

Career Growth & Learning

At brighthush, we believe in continuous learning and career advancement. As you grow in your role, you’ll have opportunities to:

• Move into senior customer support or team lead positions.
• Transition into product management, data analysis, or engineering roles.
• Participate in mentorship programs and leadership training.
• Attend industry conferences, workshops, and webinars.
• Earn a professional license in property & casualty insurance if you don’t already hold one—our tuition reimbursement program covers the cost.

Work Environment & Culture

Our culture is built on the principles of kindness, curiosity, and ownership. We celebrate successes, learn from failures, and support each other’s growth. Remote work is the norm, but we also host quarterly virtual team‑building events and occasional in‑person meet‑ups at our offices in Palo Alto, New York City, Chicago, and Toronto.

We value diversity and inclusion, fostering an environment where every voice is heard and respected. Our team members often cite the supportive culture and the sense of purpose as the top reasons they stay with brighthush.

Compensation & Benefits

We offer a competitive hourly wage of $19.00–$21.00, plus stock options that allow you to share in the company’s success. In addition, you’ll receive:

• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid vacation and sick leave.
• Paid parental leave.
• Wellness stipend and mental health resources.
• Flexible work schedule and fully remote setup with equipment provided.

How to Apply

Ready to join a team that’s changing the insurance landscape? Click the link below to submit your application. We’ll review your profile and contact you if we think you’re a good fit. Due to the high volume of applications, only shortlisted candidates will be reached out to.

Apply to this role at brighthush

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or any other characteristic protected by law.

We provide reasonable accommodations for individuals with disabilities throughout the application process. If you need assistance, please contact us at [email protected].