Senior Impact Manager – Customer Success & Program Adoption Lead for Life‑Saving Healthcare Solutions at brighthush
About brighthush
brighthush is a purpose‑driven organization at the intersection of healthcare innovation and community impact. Founded in 2018, we partner with leading medical institutions and technology pioneers to transform how lifesaving training is delivered across hospitals, emergency response teams, and the broader public. Our mission is simple yet profound: save more lives by ensuring every clinician and lay responder is confident, competent, and equipped to act when seconds matter.
We are rapidly expanding our footprint across the United States, and we’re looking for passionate, results‑oriented professionals who want to make a tangible difference. If you thrive in a dynamic, mission‑centric environment and are ready to drive adoption of cutting‑edge resuscitation solutions, we want to hear from you.
Position Overview
As a Senior Impact Manager – Customer Success at brighthush, you will be the linchpin between our customers and the transformative brighthush Program. You will own the end‑to‑end customer journey, from initial engagement through successful implementation, renewal, and expansion. Your strategic vision, consultative sales approach, and deep product knowledge will empower hospitals and healthcare systems to embed brighthush solutions into their core operations, ultimately saving lives.
Key Responsibilities
- Account Leadership – Own a portfolio of high‑value hospital and health system accounts, ensuring they receive personalized, proactive support.
- Program Adoption & Expansion – Drive adoption of the brighthush Program across all touchpoints, identify upsell opportunities, and secure renewals.
- Consultative Sales & Revenue Growth – Use a consultative methodology to achieve and exceed quarterly and annual revenue targets, including new order value, expansions, and renewals.
- Implementation Oversight – Lead cross‑functional implementation teams to deliver seamless onboarding, training, and integration of brighthush solutions.
- Customer Health & Success – Monitor customer health metrics, proactively address challenges, and champion continuous improvement.
- Relationship Building – Cultivate long‑term relationships with senior leadership, program administrators, and key stakeholders to position brighthush as a trusted partner.
- Data‑Driven Insights – Leverage analytics tools to demonstrate ROI, cost savings, and impact to customers’ executive teams.
- Thought Leadership & Advocacy – Represent brighthush at industry events, webinars, and peer‑to‑peer forums; build a network of customer champions.
- Strategic Marketing Alignment – Collaborate with marketing to align ABM initiatives, launch new features, and refine messaging.
- Continuous Learning & Competence – Maintain mastery of the brighthush Program’s features, functionality, and value proposition.
Essential Qualifications
- Bachelor’s degree in Business, Life Sciences, Healthcare Administration, or a related field (equivalent experience will be considered).
- Minimum of 5 years in field‑based sales, account management, or relationship management with a proven track record of meeting or exceeding business goals.
- Experience delivering education or training in a clinical environment is highly desirable.
- Strong consultative selling skills with the ability to translate complex technical solutions into clear business value.
- Exceptional communication, presentation, and negotiation skills.
- Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
- Valid driver’s license and ability to lift 70 lbs; willingness to travel 3–4 high‑quality in‑person meetings per week, including overnight stays as needed.
Preferred Qualifications
- Prior experience in the healthcare technology or medical device industry.
- Knowledge of resuscitation protocols, emergency response systems, or hospital operations.
- Advanced certifications such as Certified Professional in Healthcare Quality (CPHQ) or Certified Medical Sales Professional (CMSP).
- Fluency in additional languages (e.g., Spanish) to serve diverse patient populations.
Skills & Competencies
- Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s mission.
- Customer‑Centric Mindset – Deep empathy for end‑users and a commitment to delivering measurable outcomes.
- Analytical Acumen – Comfortable interpreting data, generating insights, and presenting ROI to senior stakeholders.
- Project Management – Proven track record of managing complex implementation projects on time and within budget.
- Team Collaboration – Works seamlessly with sales, marketing, product, and support teams to deliver a unified customer experience.
- Adaptability – Thrives in a fast‑moving environment with evolving priorities and technologies.
Career Growth & Learning Opportunities
At brighthush, your career path is as dynamic as the solutions we deliver. We offer:
- Structured mentorship programs with senior leaders.
- Access to industry conferences, workshops, and certifications.
- Internal cross‑functional projects that broaden your skill set.
- Clear promotion tracks from Senior Impact Manager to Director of Customer Success or Head of Program Adoption.
Work Environment & Culture
Our culture is built on collaboration, innovation, and a relentless focus on impact. You’ll join a team that values:
- Open communication and transparent decision‑making.
- Work‑life balance, with flexible remote options and generous paid time off.
- Continuous learning, with tuition reimbursement and professional development budgets.
- A supportive community that celebrates wins and learns from challenges.
Compensation & Benefits
We believe in rewarding excellence and commitment. The base salary for this role ranges from $100,000 to $105,000 per year, with additional performance‑based incentives and an annual bonus potential. Our comprehensive benefits package includes:
- Generous PTO & holidays
- Health, dental, and vision insurance
- HSA & FSA options with employer contributions
- 401(k) with employer match and profit‑sharing
- Employee Assistance Program
- Tuition reimbursement
- Professional development stipend
- Student loan repayment assistance
- Wellness reimbursement program
- Pet insurance
- Annual performance bonus eligibility
Location & Travel
This position is based in Boston or Worcester, MA. While the role offers remote flexibility, it requires frequent travel to meet with key accounts and stakeholders. Expect 3–4 high‑quality in‑person meetings per week, with occasional overnight stays.
How to Apply
If you are ready to lead transformative change, build lasting relationships, and help save lives, we encourage you to apply today. Join brighthush and be part of a mission that matters.