Entry‑Level Customer Success Manager – Hospitality‑to‑Tech Transition – Drive Growth & Retention for brighthush’s AI‑Powered Marketing Platform

Welcome to brighthush – Where Creativity Meets Data‑Driven Success

At brighthush, we’re redefining how marketing teams turn creative ideas into measurable results. Our cutting‑edge platform blends advanced analytics with AI to help brands understand which online ads perform best and why. From Meta and LinkedIn to TikTok and YouTube, we empower small and mid‑size businesses, agencies, and DTC brands to ship more winning campaigns, faster.

Why brighthush is the Place to Grow Your Career

Since our founding, brighthush has experienced rapid growth, tripling our valuation in just two years. We’ve partnered with industry leaders and emerging brands alike, delivering insights that translate into real revenue. Our culture is built on speed, advocacy, and authority—no generic playbooks, just data‑backed, client‑centric solutions. If you thrive in a fast‑moving environment, love learning new technologies, and want to make a tangible impact on real businesses, brighthush is the place for you.

About the Junior Customer Success Manager Role

This role is designed for individuals with a background in high‑volume hospitality who are ready to transition into the tech world. Your experience managing busy floors, handling multiple priorities, and delivering exceptional service will be the foundation upon which we build your success in customer success.

Key Responsibilities

• Onboard New Clients with brighthush AI Agent – Conduct group sessions, one‑on‑one calls, and asynchronous walkthroughs to help customers launch their first campaigns.
• Proactive Account Management – Monitor system alerts for customers who are quiet, approaching usage limits, or encountering roadblocks, and reach out before they need to ask.
• Re‑Engage Dormant Accounts – Identify why customers have gone dark, troubleshoot issues, and guide them back to active usage.
• Deliver Rapid, Clear Support – Respond to inquiries within hours, crafting concise, solution‑oriented messages that leave customers feeling valued.
• Maintain Accurate Records – Log every interaction in HubSpot, ensuring the entire team has up‑to‑date context.
• Master brighthush Platform & AI Tools – In your first 30 days, use the product daily until you can explain its value to anyone. AI will be a core part of your workflow from day one.

Essential Qualifications

• Minimum 2 years of experience in high‑volume hospitality (server, bartender, host, front desk, shift lead, manager).
• Strong written communication skills – you’ll be writing the majority of your interactions.
• High agency and self‑motivation – you identify problems and act without waiting for direction.
• Exceptional organizational abilities – you keep multiple tasks moving smoothly.
• Quick learner of new software – you’re comfortable picking up new tools and processes.
• Based in Canada or the United States; Pacific Time hours are a plus.

Preferred Qualifications

• Experience with marketing, e‑commerce, or DTC brands (even as a customer).
• Familiarity with Shopify, Meta Ads, or a CRM system.
• Any exposure to AI tools or tech projects you’ve built independently.
• Previous experience in a customer success or account management role.

Skills & Competencies

• Customer‑centric mindset – you treat each client as a partner, not a ticket.
• Clear, empathetic communication – both written and verbal.
• Problem‑solving under pressure – you thrive when juggling multiple priorities.
• Data‑driven decision making – you use insights to guide recommendations.
• Collaboration – you work closely with senior CSMs, product, and sales teams.

Career Growth & Learning Opportunities

At brighthush, the Junior Customer Success Manager role is the first step on a clear career ladder. Successful associates move into full CSM positions, and from there, the possibilities expand:

• Transition into Product Management, leveraging deep customer insights.
• Move into Creative Strategy, shaping how brands use data to inform creative decisions.
• Take on leadership roles within Customer Success, mentoring new hires and shaping team processes.

We invest in continuous learning through internal workshops, access to industry conferences, and a culture that encourages experimentation and knowledge sharing.

Work Environment & Company Culture

brighthush is a remote‑first organization with optional hybrid hubs in Toronto, Montreal, Vancouver, and Porto. Our team spans Canada, the U.S., and beyond, connected daily through Roam, an AI‑powered virtual office. We celebrate diversity, encourage autonomy, and value high performance without ego. Our annual offsite and summer retreat bring the team together for collaboration, fun, and strategic alignment.

Compensation, Perks, and Benefits

• Competitive base salary with equity opportunities for all employees.
• Health benefits from day one, plus a monthly health & lifestyle stipend.
• 20 days of paid time off (PTO) and a $1,500 work‑from‑home stipend.
• Access to cutting‑edge AI tools and a culture that embraces continuous learning.
• Regular performance bonuses tied to company growth and individual impact.

What Makes brighthush Unique

• Rapid 2.5x YoY growth and $65M+ in total funding, including a $30M Series B.
• Ranked #19 on G2’s Best Canadian Software Companies for 2026.
• Second‑time founders who have built multiple successful ventures.
• High‑impact, low‑ego team that values data, creativity, and customer advocacy.

Ready to Join brighthush?

If you’re a hospitality professional who thrives on fast pace, loves learning new tech, and wants to help brands turn data into winning campaigns, we want to hear from you. Apply today and become part of a team that’s shaping the future of marketing analytics.