Senior Technical Customer Success Manager – Enterprise SaaS Solutions & API Integration Specialist

About brighthush

brighthush is a trailblazing SaaS company redefining how businesses harness the power of cloud‑native APIs to accelerate digital transformation. With a global footprint that spans finance, healthcare, retail, and media, we empower developers and product teams to build, scale, and secure their applications faster than ever before. Our mission is simple: deliver the most reliable, developer‑friendly API platform on the planet, while fostering a culture of innovation, collaboration, and customer obsession.

At brighthush, we don’t just provide technology – we partner with our customers to solve real‑world problems. Our platform powers everything from real‑time image and video processing to secure data pipelines, and our community of developers and partners thrives on open standards, robust documentation, and a commitment to continuous improvement. If you’re passionate about technology, love working with enterprise clients, and want to make a tangible impact on the next generation of cloud applications, brighthush is the place for you.

Why This Role Matters

As a Senior Technical Customer Success Manager, you will be the linchpin between our product engineering teams and our most strategic enterprise accounts. You’ll own the entire customer lifecycle—from onboarding and adoption to renewal and expansion—ensuring that each client not only achieves but exceeds their business objectives with our platform. Your technical acumen will enable you to translate complex API capabilities into actionable insights for our customers, while your relationship‑building skills will secure long‑term loyalty and revenue growth.

Key Responsibilities

• Account Leadership: Serve as the primary point of contact for 15–20 high‑value enterprise accounts, managing day‑to‑day interactions, quarterly business reviews, and executive sponsorships.
• Strategic Adoption & Enablement: Design and execute adoption roadmaps that align with each customer’s product strategy, ensuring they leverage our API ecosystem to its fullest potential.
• Renewal & Expansion: Drive renewal negotiations, identify upsell and cross‑sell opportunities, and collaborate with Sales and Product to create compelling value propositions.
• Technical Advocacy: Act as a trusted advisor on API best practices, integration patterns, and cloud architecture, translating technical concepts into business outcomes.
• Customer Health & Success Metrics: Monitor key health indicators (NPS, CSAT, usage velocity), proactively address churn risks, and report on success metrics to senior leadership.
• Cross‑Functional Collaboration: Partner with Engineering, Product, Marketing, and Support to surface customer feedback, influence roadmap decisions, and deliver on‑time solutions.
• Thought Leadership & Community Building: Represent brighthush at industry events, webinars, and developer conferences; contribute to public documentation, case studies, and community forums.
• Process & Tool Optimization: Continuously refine customer success processes, workflows, and tooling (CRM, CS platforms, analytics dashboards) to improve efficiency and scalability.

Essential Qualifications

• 7+ years of experience in Customer Success, Technical Customer Success, or a related role within the SaaS industry.
• Proven track record managing enterprise customer relationships, driving adoption, and securing renewals for high‑value accounts.
• Strong technical foundation: hands‑on experience with RESTful APIs, OAuth, JSON, and cloud platforms (AWS, Azure, GCP).
• Excellent communication skills in English, both written and verbal; ability to translate technical jargon into business language.
• Experience with CRM systems (Salesforce, HubSpot) and Customer Success platforms (Gainsight, Totango, ChurnZero).
• Data‑driven mindset: comfortable working with metrics, dashboards, and analytics to inform strategy.
• Self‑starter with a proactive, problem‑solving attitude; thrives in a fast‑paced, high‑growth environment.
• Must reside in New York or New Jersey and be willing to travel up to 20% for client visits and industry events.

Preferred Qualifications

• Background in software engineering or technical consulting, with a deep understanding of cloud architecture and microservices.
• Experience working with large, complex organizations (e.g., Fortune 500) and navigating multi‑stakeholder environments.
• Familiarity with API management platforms, SDKs, and developer portals.
• Knowledge of DevOps practices, CI/CD pipelines, and containerization (Docker, Kubernetes).
• Previous involvement in building or leading a customer success team.
• Fluency in additional languages (Spanish, Mandarin, etc.) is a plus.

Core Skills & Competencies

• Technical Fluency: Ability to troubleshoot API issues, guide integration best practices, and collaborate with engineering on feature enhancements.
• Relationship Management: Build trust with C‑suite executives, technical leads, and end‑users; navigate complex organizational dynamics.
• Strategic Thinking: Translate customer goals into actionable adoption plans; anticipate future needs and propose proactive solutions.
• Analytical Acumen: Leverage data to assess health, forecast renewals, and identify upsell opportunities.
• Project Management: Coordinate cross‑functional initiatives, manage timelines, and deliver on commitments.
• Communication & Storytelling: Craft compelling narratives that articulate value, ROI, and success stories.
• Adaptability & Resilience: Thrive in a dynamic environment, pivoting quickly in response to changing priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Senior Technical Customer Success Manager, you will:

• Lead a high‑impact team of Customer Success Specialists, mentoring them on technical and relational best practices.
• Collaborate with Product and Engineering to shape the roadmap, ensuring customer needs drive innovation.
• Participate in leadership forums, contributing to strategic discussions on market expansion, pricing, and partnership strategies.
• Access a robust learning ecosystem: internal tech workshops, external conferences, and a generous budget for certifications (e.g., AWS Certified Solutions Architect, Certified ScrumMaster).
• Progress into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Partnerships.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and a relentless focus on customer success. Our remote‑first culture is complemented by bi‑annual in‑person retreats in the New York/New Jersey area, where teams bond, share insights, and celebrate milestones. We champion diversity, equity, and inclusion, fostering an environment where every voice is heard and every idea has the chance to flourish.

Key cultural pillars include:

• Customer‑First Mindset: Every decision is evaluated through the lens of customer impact.
• Continuous Learning: Quarterly hackathons, tech talks, and peer‑review sessions keep our teams at the cutting edge.
• Work‑Life Harmony: Flexible schedules, generous PTO, and mental‑health resources support well‑being.
• Community Engagement: Volunteer days, hackathons for social good, and open‑source contributions are integral to our identity.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior SaaS Customer Success roles.
• Performance‑based bonuses tied to customer health metrics, renewal rates, and expansion revenue.
• 401(k) plan with company matching to help you build long‑term wealth.
• Health, dental, and vision insurance plans with generous coverage options.
• Unlimited paid time off (PTO) to encourage rest, travel, and personal growth.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Professional development budget for conferences, courses, and certifications.
• Employee stock options, allowing you to share in brighthush’s success.

Ready to Join brighthush?

If you’re a seasoned technical customer success leader who thrives on building lasting relationships, driving adoption, and turning complex APIs into business value, we want to hear from you. Bring your expertise, curiosity, and passion for customer success to a company that is shaping the future of cloud APIs.

Apply today and become a pivotal part of brighthush’s mission to empower developers and enterprises worldwide. Together, we’ll build the next generation of digital experiences.