Remote Fixed-Term Customer Service Advisor – Full‑Time, UK, Home Workspace
About brighthush
brighthush is a leading name in the home furnishings sector, celebrated for turning ordinary spaces into extraordinary living environments. With a portfolio that spans everything from contemporary décor to timeless classics, brighthush has built a reputation for quality, innovation, and, most importantly, customer delight. Our mission is simple: to help every customer create a home that feels just right. We do this by combining a deep understanding of design trends with a commitment to exceptional service.
As a rapidly growing organization, brighthush is proud to offer a dynamic, inclusive workplace that values creativity, collaboration, and continuous learning. Whether you’re working from a quiet home office or joining one of our vibrant regional hubs, you’ll find a culture that encourages you to bring your best self to work every day.
Role Overview
We’re looking for a dedicated Remote Fixed‑Term Customer Service Advisor to join our UK team on a full‑time, contract basis. This role is ideal for individuals who thrive in a fast‑paced, customer‑centric environment and are eager to contribute to a brand that is redefining the home furnishings experience.
As a key member of our Customer Experience team, you will be the first point of contact for our valued customers. Your primary focus will be to provide timely, accurate, and friendly support across a range of channels, ensuring every interaction reflects brighthush’s high standards of service.
Key Responsibilities
- Customer Interaction: Respond to inbound inquiries via phone, email, and live chat, delivering clear, concise, and courteous assistance.
- Issue Resolution: Diagnose and resolve customer concerns, from order status updates to product information and returns, ensuring a seamless experience.
- Product Knowledge: Maintain an up‑to‑date understanding of our product range, promotions, and policies to provide accurate information.
- Data Management: Accurately record customer interactions and transactions in our CRM system, ensuring data integrity and compliance.
- Team Collaboration: Work closely with cross‑functional teams—such as Sales, Fulfilment, and Technical Support—to resolve complex issues and share insights.
- Performance Metrics: Meet or exceed key performance indicators (KPIs) including response time, resolution rate, and customer satisfaction scores.
- Continuous Improvement: Identify trends, suggest process enhancements, and contribute to the ongoing refinement of our customer service protocols.
Essential Qualifications
- High school diploma or equivalent; higher education is a plus.
- Strong written and verbal communication skills in English.
- Basic computer proficiency: comfortable navigating multiple applications and web browsers.
- Reliable, high‑speed internet connection (minimum 30 Mbps) and a quiet, private workspace.
- Positive, customer‑focused attitude with a genuine desire to help.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Availability to work full‑time hours, including occasional evenings or weekends as required.
Preferred Qualifications
- Previous experience in a customer service or call‑center environment.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) and ticketing platforms.
- Experience in the retail or home furnishings industry.
- Knowledge of basic troubleshooting techniques for common technical issues.
- Fluency in additional languages (e.g., Spanish, French) is an advantage.
Skills & Competencies
- Communication: Clear, empathetic, and professional communication across all channels.
- Problem‑Solving: Ability to analyze situations, identify root causes, and propose effective solutions.
- Adaptability: Comfortable working in a dynamic environment with evolving priorities.
- Time Management: Efficiently prioritize tasks to meet deadlines and service level agreements.
- Team Player: Collaborative mindset, willing to share knowledge and support colleagues.
- Customer‑Centricity: Passion for delivering outstanding customer experiences.
Career Growth & Learning Opportunities
While this role is a fixed‑term contract, brighthush is committed to nurturing talent. Successful advisors may be considered for permanent positions or internal transfers to other departments such as Sales, Marketing, or Operations. We offer:
- Structured onboarding and training programs to build product knowledge and customer service excellence.
- Regular coaching sessions and performance reviews to help you grow professionally.
- Access to online learning platforms covering topics from advanced customer engagement to leadership skills.
- Opportunities to participate in cross‑functional projects, expanding your skill set beyond customer service.
Work Environment & Culture at brighthush
brighthush values flexibility and work‑life balance. As a remote role, you’ll enjoy the freedom to work from a quiet home office while staying connected to a vibrant, supportive team. We foster:
- Open communication channels, including weekly virtual team huddles and a dedicated Slack workspace.
- A culture of recognition, where outstanding performance is celebrated through shout‑outs, awards, and tangible rewards.
- Inclusive practices that welcome diverse perspectives and encourage innovation.
- Regular virtual social events, such as trivia nights and coffee chats, to build camaraderie.
Compensation & Benefits
For this full‑time, fixed‑term contract, the annual remuneration is GBP 26,436. In addition to competitive pay, you’ll receive:
- Flexible working hours within core business times.
- Health and wellness resources, including a digital wellness stipend.
- Access to a company‑wide employee assistance program.
- Discounts on brighthush products for you and your family.
- Professional development budget for courses, certifications, and conferences.
Application Process
Ready to bring your customer service expertise to brighthush? Follow these simple steps to apply:
- Submit your resume and a cover letter outlining why you’re the perfect fit for this role.
- Complete an online assessment that evaluates your communication and problem‑solving skills.
- Participate in a virtual interview with our hiring manager and a member of the Customer Experience team.
- Receive a formal offer and onboarding schedule if selected.
We appreciate your interest in brighthush and look forward to exploring how your talents can contribute to our mission of creating homes that feel just right.
Join brighthush Today
If you’re passionate about delivering exceptional customer experiences, thrive in a remote setting, and want to be part of a brand that values creativity and service, we encourage you to apply. Become a vital part of brighthush’s journey to redefine home furnishings and customer satisfaction.
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