Seasoned Customer Service Representative – Remote (Oregon) – Technical Support, Account Management, and Multilingual Excellence

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives at the intersection of technology and hospitality. With a global footprint that spans the United States, Canada, and Europe, we deliver world‑class service to our partners and clients in the racing, betting, and entertainment sectors. Our mission is simple: to create unforgettable experiences for every customer, every time. Whether you’re a seasoned professional or a fresh talent ready to grow, brighthush offers a dynamic, inclusive, and innovative environment where your voice matters and your career can flourish.

Why Join brighthush?

• Impactful Work: Your role will directly influence customer satisfaction, loyalty, and the overall success of our racing and betting platforms.
• Remote Flexibility: Work from the comfort of your home in Oregon while staying connected with a vibrant, distributed team.
• Growth Opportunities: From entry‑level to senior management, brighthush supports continuous learning, mentorship, and clear career pathways.
• Inclusive Culture: We celebrate diversity, champion equity, and foster a collaborative environment where every team member feels valued.
• Competitive Compensation: A comprehensive salary package, performance bonuses, and a suite of benefits designed to support your well‑being.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the frontline champion for our customers. Your day‑to‑day tasks will include:

• Answering inbound calls and emails from customers across the U.S. and Canada, providing timely, accurate, and courteous assistance.
• Resolving account inquiries, billing questions, and subscription issues with a focus on first‑contact resolution.
• Troubleshooting technical problems related to our betting platforms, mobile apps, and website, escalating when necessary.
• Documenting interactions in our CRM system, ensuring data integrity and compliance with industry regulations.
• Collaborating with cross‑functional teams—Product, Engineering, and Marketing—to relay customer feedback and contribute to product improvements.
• Maintaining a high level of product knowledge to provide accurate information and proactive solutions.
• Participating in continuous improvement initiatives, such as process reviews, quality audits, and training sessions.

Essential Qualifications

• High school diploma or equivalent; technical certification or associate degree preferred.
• Minimum of 3 years of experience in a call center, customer service, or technical support environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM platforms (e.g., Salesforce, Zendesk).
• Excellent verbal and written communication skills in English; additional language proficiency is a plus.
• Strong phone etiquette, active listening, and empathy toward diverse customer needs.
• Ability to work flexible hours, including weekends, holidays, and rotating shifts, to meet business demands.
• Self‑motivated, detail‑oriented, and capable of thriving in a remote, high‑performance environment.

Preferred Qualifications

• Experience in the hospitality, tourism, or betting industry.
• Knowledge of racing operations, betting terminology, and regulatory compliance.
• Technical troubleshooting skills, including basic knowledge of web technologies (HTML, CSS, JavaScript).
• Previous exposure to remote work tools such as Slack, Teams, and Zoom.
• Demonstrated ability to handle high‑volume call traffic while maintaining quality and accuracy.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Problem‑Solving: Analytical thinking to diagnose issues quickly and propose effective solutions.
• Time Management: Prioritizing tasks, managing call queues, and meeting performance metrics.
• Adaptability: Comfortable with evolving processes, new technologies, and changing customer expectations.
• Team Collaboration: Working seamlessly with remote teammates across time zones.
• Data Integrity: Accurate data entry, record‑keeping, and adherence to privacy standards.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day contributions. We offer:

• Structured onboarding and mentorship programs to accelerate your integration.
• Access to e‑learning platforms covering customer service best practices, product knowledge, and soft‑skill development.
• Clear promotion pathways—from Senior Customer Support Specialist to Team Lead, and eventually to Customer Experience Manager.
• Cross‑departmental projects that allow you to broaden your skill set and gain exposure to product, engineering, and marketing teams.
• Annual performance reviews with actionable feedback and personalized growth plans.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and teamwork. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual town halls where leadership shares updates and celebrates milestones.
• Monthly virtual coffee breaks that encourage informal networking and knowledge sharing.
• Annual in‑person retreats (when safe) that reinforce team cohesion and provide a chance to unwind.
• Inclusive policies that support work‑life balance, mental health, and personal well‑being.
• Recognition programs that celebrate outstanding customer service, innovation, and teamwork.

Compensation & Benefits

We offer a competitive base salary of USD 35,360 per year, complemented by:

• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health, dental, and vision insurance plans with employer contributions.
• Flexible paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Home‑office stipend to ensure you have the tools and environment needed for success.
• Employee assistance programs, wellness resources, and access to mental health counseling.
• Professional development budget for conferences, certifications, and courses.

How to Apply

Ready to bring your expertise to brighthush and help shape the future of customer experience in the racing and betting industry? Click the link below to submit your application and join a team that values innovation, collaboration, and excellence.

Apply to this position now

Conclusion

At brighthush, your role as a Customer Service Representative is more than a job—it’s a chance to make a real difference in the lives of thousands of customers who rely on our platforms every day. If you are a dedicated, tech‑savvy professional with a passion for service and a desire to grow within a forward‑looking organization, we want to hear from you. Join us and be part of a team that celebrates every win, learns from every challenge, and consistently delivers excellence.