Multilingual Customer Care Specialist – Global Digital Branch at brighthush, Bilingual German, English & Spanish (m/f/d) – 24/7 Shift Flexibility

About brighthush

brighthush is a leading global mobility platform that redefines how people move. From on-demand car rentals and shared rides to subscription services and innovative mobility solutions, we are at the forefront of the transportation and logistics revolution. With a presence in over 70 countries and a commitment to sustainability, technology, and customer delight, brighthush is not just a company – it’s a movement toward smarter, greener, and more connected travel.

Why Join brighthush?

At brighthush, we believe that the future of mobility is built on people. Our team is a vibrant mix of engineers, designers, marketers, and customer service professionals who share a common passion: creating seamless, human‑centric experiences for millions of travelers worldwide. If you thrive in a fast‑paced, data‑driven environment, love solving real‑world problems, and want to make a tangible impact on how people move, brighthush is the place for you.

Role Overview

We are looking for a Multilingual Customer Care Specialist to join our Global Digital Branch. In this role, you will be the first point of contact for our diverse customer base, providing exceptional support across multiple channels (chat, email, and phone) in German, English, and Spanish. You will work in a 24/7 shift schedule, ensuring that customers receive timely, accurate, and friendly assistance whenever they need it.

Key Responsibilities

• Customer Support Excellence: Respond to inquiries, resolve issues, and guide customers through the entire booking and usage lifecycle.
• Multi‑Channel Communication: Handle support tickets via chat, email, and phone, maintaining a consistent tone and high quality across all touchpoints.
• Product Knowledge & Upselling: Stay up‑to‑date on all brighthush services and proactively recommend relevant products and upgrades to enhance the customer experience.
• Process Guidance: Assist customers with pick‑up, drop‑off, and account management procedures, ensuring smooth and hassle‑free interactions.
• Data Accuracy: Log all customer interactions accurately in our CRM, ensuring data integrity and compliance with privacy regulations.
• Team Collaboration: Work closely with the Operations, Sales, and Product teams to relay customer feedback and help shape future service improvements.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to the development of knowledge base articles.

Essential Qualifications

• Fluency in German, English, and Spanish (written and spoken).
• Strong customer‑centric mindset with a proven track record of delivering outstanding service.
• Experience in a 24/7 support environment, including weekends and holidays.
• Excellent communication skills, with the ability to explain complex concepts in simple terms.
• Proficiency with CRM systems and ticketing platforms (e.g., Zendesk, Freshdesk).
• Basic understanding of digital payment systems and mobile app navigation.
• High level of adaptability, resilience, and a proactive problem‑solving attitude.

Preferred Qualifications

• Previous experience in the mobility, travel, or fintech industry.
• Knowledge of GDPR and other data protection regulations.
• Experience with AI‑powered support tools such as Claude by Anthropic or similar platforms.
• Multilingual support experience beyond German, English, and Spanish.
• Strong analytical skills and comfort with data dashboards.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Aptitude: Quick learner of new software, apps, and digital tools.
• Problem Solving: Ability to diagnose issues, think critically, and propose effective solutions.
• Team Player: Collaborative mindset, open to feedback, and supportive of colleagues.
• Time Management: Efficiently manage multiple tickets and prioritize tasks in a fast‑moving environment.
• Customer Advocacy: Champion the customer’s voice in all interactions and decisions.

Tools & Technologies

• CRM & Ticketing: Zendesk, Freshdesk, or equivalent.
• Communication: Slack, Microsoft Teams, and email clients.
• Analytics: Google Analytics, Power BI, or similar dashboards.
• AI Support: Claude by Anthropic, brighthush’s internal AI assistant.
• Operating Systems: Windows, macOS, iOS, Android.

Career Growth & Learning

At brighthush, your career path is as dynamic as our industry. We offer:

• Structured onboarding and continuous learning programs.
• Mentorship from senior leaders in customer experience and product management.
• Opportunities to transition into advanced roles such as Customer Success Manager, Product Analyst, or Operations Lead.
• Access to industry conferences, webinars, and internal workshops.
• Regular performance reviews with clear metrics and growth plans.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in Spain, while still feeling part of a global team. We celebrate diversity, encourage innovation, and foster a supportive atmosphere where every voice matters. Expect:

• Flexible working hours with a 24/7 coverage model.
• Inclusive team events, virtual coffee breaks, and quarterly town halls.
• Access to a digital wellness program, including mindfulness sessions and ergonomic resources.
• A culture of transparency, where decisions are data‑driven and feedback is valued.

Compensation & Benefits

While the base salary for this role is EUR 22,800 per year, we offer a comprehensive benefits package that includes:

• Competitive base salary with performance‑based bonuses.
• Generous paid time off (PTO) and public holidays.
• Health and dental insurance plans.
• Flexible work‑from‑home stipend.
• Employee stock purchase plan (ESPP) to share in brighthush’s success.
• Professional development budget for courses, certifications, and conferences.
• Wellness perks such as gym memberships, meditation apps, and mental health support.

How to Apply

Ready to join a team that’s reshaping the future of mobility? Click the link below to submit your application and become part of brighthush’s global family.

Apply to this position now

Closing Statement

At brighthush, we’re more than a company – we’re a community of innovators, problem‑solvers, and customer‑first thinkers. If you are passionate about delivering world‑class support, thrive in a multilingual, fast‑paced environment, and want to grow your career while making a real difference, we want to hear from you. Join us and help shape the next generation of mobility experiences.