Remote Customer Service Agent II – Dedicated Support Specialist for HR, Payroll, and Revenue Cycle – Full‑Time, Work From Home

About brighthush and the Opportunity

brighthush is a leading innovator in the healthcare sector, dedicated to delivering exceptional patient care through cutting‑edge technology, compassionate service, and a culture that values collaboration, integrity, and continuous learning. Our mission is to empower every member of our team to make a meaningful impact on the lives of patients, families, and communities across the United States.

We are currently seeking a highly motivated Remote Customer Service Agent II to join our dynamic support team. This role is ideal for individuals who thrive in a fast‑paced, technology‑driven environment and are passionate about providing top‑tier service to our internal stakeholders and external partners. As a key member of the Customer Service department, you will play a pivotal role in ensuring seamless communication, accurate record‑keeping, and efficient resolution of inquiries related to HR, payroll, accounts payable, supply chain, and revenue cycle billing.

Why brighthush?

• Impactful Work – Your contributions directly influence the quality of care and operational excellence across our organization.
• Remote Flexibility – Work from the comfort of your home while staying connected to a vibrant, collaborative team.
• Professional Growth – Access to ongoing training, mentorship programs, and career advancement pathways.
• Inclusive Culture – We celebrate diversity, foster belonging, and encourage every voice to be heard.
• Competitive Compensation – Earn a salary between USD 54,121 and 75,774 per year, commensurate with experience and performance.
• Comprehensive Benefits – Health, dental, vision, retirement plans, paid time off, and wellness initiatives.

Key Responsibilities

As a Remote Customer Service Agent II, you will be the first line of support for a wide range of internal and external inquiries. Your day-to-day responsibilities will include:

• Responding promptly and professionally to inbound calls, emails, and chat requests from HR, payroll, accounts payable, supply chain, and revenue cycle billing teams.
• Diagnosing and resolving service requests, escalating complex issues to appropriate departments while ensuring timely follow‑up.
• Maintaining accurate, up‑to‑date records in our customer relationship management (CRM) system, ensuring data integrity and confidentiality.
• Collaborating with cross‑functional teams to streamline processes, identify bottlenecks, and implement best practices.
• Monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, and taking proactive steps to improve them.
• Participating in continuous improvement initiatives, including process mapping, root cause analysis, and training sessions.
• Adhering to all company policies, data protection regulations, and industry standards related to confidential information handling.

Essential Qualifications

To excel in this role, you should possess the following:

• High school diploma or GED; a bachelor’s degree in Business Administration, Healthcare Management, or a related field is a plus.
• Minimum of one (1) year of recent, relevant experience in customer service, preferably within HR, payroll, accounts payable, supply chain, or revenue cycle billing.
• Strong written and verbal communication skills in English, with the ability to convey complex information clearly and concisely.
• Excellent time‑management and organizational skills, capable of juggling multiple tasks while maintaining high accuracy.
• Proficiency with multi‑line phone systems, printers, fax machines, copiers, and scanners; familiarity with CRM and ticketing platforms is highly desirable.
• Demonstrated ability to handle confidential and sensitive information with discretion and professionalism.
• Adaptability to new technologies and willingness to learn and apply new tools quickly.

Preferred Qualifications

We value candidates who bring additional strengths to the table:

• Experience in a healthcare environment or with healthcare billing and reimbursement processes.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous experience working remotely, with a proven track record of self‑discipline and effective communication in a virtual setting.
• Multilingual abilities, especially Spanish, to support a diverse workforce and patient population.
• Certifications in customer service, healthcare administration, or related fields.

Skills & Competencies

Success in this role requires a blend of technical and soft skills:

• Customer‑Centric Mindset – A genuine desire to help others and a commitment to delivering exceptional service.
• Problem‑Solving – Ability to analyze issues, identify root causes, and propose effective solutions.
• Attention to Detail – Meticulous record‑keeping and a focus on accuracy.
• Team Collaboration – Strong interpersonal skills and the ability to work effectively with colleagues across departments.
• Technology Savvy – Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Resilience – Ability to stay calm under pressure and maintain a positive attitude during high‑volume periods.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Service Agent II, you will have the opportunity to:

• Progress to senior support roles, such as Customer Service Lead or Team Manager.
• Transition into specialized areas like HR Operations, Payroll Administration, or Revenue Cycle Management.
• Participate in our Leadership Development Program, designed to cultivate future leaders through mentorship, coaching, and targeted training.
• Attend industry conferences, webinars, and workshops to stay current on healthcare trends and best practices.
• Earn certifications in customer service, healthcare compliance, or technology platforms that enhance your professional profile.

Work Environment & Culture at brighthush

Our remote work model is built on trust, transparency, and a shared commitment to excellence. You will enjoy:

• Flexible scheduling options that accommodate your personal life while meeting business needs.
• Regular virtual team huddles, town halls, and social events to foster connection and collaboration.
• A culture that celebrates achievements, encourages innovation, and rewards initiative.
• Access to a digital resource hub, including knowledge bases, training modules, and peer‑support forums.
• Clear communication channels with leadership, ensuring you always know where the organization is headed.

Compensation, Perks, and Benefits

We offer a comprehensive package designed to support your well‑being and professional growth:

• Competitive Salary – USD 54,121 to 75,774 per year, based on experience and performance.
• Health & Wellness – Full medical, dental, and vision coverage, including telehealth services.
• Retirement Savings – 401(k) plan with company match to help you plan for the future.
• Paid Time Off – Generous vacation, sick leave, and personal days to recharge and attend to life’s demands.
• Professional Development – Reimbursement for relevant courses, certifications, and conferences.
• Technology Stipend – Monthly allowance for home office equipment and internet connectivity.
• Employee Assistance Program – Confidential counseling and support services.
• Wellness Initiatives – Access to fitness apps, mindfulness programs, and wellness challenges.

How to Apply

Ready to join a forward‑thinking organization that values your expertise and supports your growth? Click the link below to submit your application and take the next step in your career with brighthush.

Apply to brighthush Today

Closing Statement

At brighthush, we believe that every interaction matters. As a Remote Customer Service Agent II, you will be at the heart of our mission to deliver outstanding care and support to our patients, partners, and colleagues. If you are driven, detail‑oriented, and eager to make a difference from the comfort of your home, we invite you to apply. Join us, and together we will shape the future of healthcare.