Experienced Customer Service Claims Representative – Virtual Homeowner Advocacy & Property Damage Assessment – Flexible Remote Contractor

About brighthush

brighthush has been the nation’s most trusted public‑adjusting partner for over three decades. With a legacy of 32 years in the industry, we have grown to become the largest public‑adjusting firm in the United States, representing homeowners across the country and ensuring they receive the fair treatment and compensation they deserve. Our mission is simple yet powerful: to empower homeowners by providing expert advocacy, meticulous documentation, and unwavering support throughout the insurance claims process.

At brighthush, we believe that a career in claims advocacy is not just a job—it’s a calling. We empower our team members to make a tangible difference in people’s lives, especially during the most stressful moments after a disaster. Whether you’re a seasoned professional or a motivated newcomer, brighthush offers a flexible, remote work environment that rewards hard work, integrity, and a passion for service.

Why Join brighthush?

• Unlimited Income Potential: Earn commissions that reflect your performance. With a typical range of $35,000 to $150,000 per year, your earnings grow directly with the value you deliver.
• Flexible, Remote Work: Work from the comfort of your home or anywhere in the United States. We provide the technology and training you need to succeed from any location.
• Comprehensive Training & Ongoing Support: No prior experience? No problem. Our structured onboarding program, live virtual sessions, and continuous mentorship ensure you’re equipped to excel.
• Impactful Mission: Advocate for homeowners, help them navigate complex insurance claims, and ensure they receive fair compensation.
• Career Growth: Clear advancement pathways—from entry‑level claims representative to senior adjuster, team lead, or even managerial roles.
• Inflation‑Resistant Profession: The demand for public‑adjusting services only increases during and after inclement weather, ensuring job stability and growth.

Key Responsibilities

As a Customer Service Claims Representative at brighthush, you will be the frontline advocate for homeowners, ensuring their voices are heard and their claims are handled with the utmost professionalism.

• Conduct virtual property inspections using secure web‑conferencing software, capturing detailed evidence of damage.
• Document findings accurately in our proprietary claims management system.
• Advocate on behalf of homeowners, communicating with insurance adjusters to secure fair settlements.
• Provide exceptional customer service, answering questions, and guiding clients through each step of the claims process.
• Maintain compliance with state licensing regulations and company policies.
• Collaborate with senior adjusters and support staff to review and refine claim documentation.
• Track and report on key performance metrics, ensuring targets for inspections, documentation, and client satisfaction are met.

Essential Qualifications

• Minimum age of 18 years.
• Ability to pass the applicable state licensing exam for public adjusters.
• Strong verbal and written communication skills in English.
• Proficiency with video‑conferencing tools (Zoom, Microsoft Teams, etc.) and basic computer literacy.
• Self‑motivated, dependable, and able to work independently in a remote setting.
• High level of empathy and a genuine desire to help homeowners.
• Commitment to maintaining confidentiality and professionalism at all times.

Preferred Qualifications

• Prior experience in customer service, insurance, or claims handling.
• Knowledge of property damage assessment or construction terminology.
• Experience with claims management software or CRM platforms.
• Strong analytical skills and attention to detail.
• Previous remote work experience and familiarity with virtual collaboration tools.

Skills & Competencies

• Communication: Clear, concise, and compassionate communication with clients and insurance representatives.
• Technical Proficiency: Comfortable navigating video‑conferencing platforms, document management systems, and basic troubleshooting.
• Problem‑Solving: Ability to assess complex claim scenarios and propose effective solutions.
• Time Management: Efficiently schedule inspections, documentation, and follow‑ups within a flexible work schedule.
• Adaptability: Thrive in a fast‑changing environment, especially during peak claim periods following natural disasters.
• Integrity: Uphold the highest ethical standards in representing homeowners and handling sensitive information.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As you gain experience, you’ll have the chance to:

• Advance to Senior Claims Representative or Lead Adjuster roles, overseeing larger claims and mentoring new hires.
• Transition into specialized areas such as commercial claims, disaster recovery, or risk assessment.
• Participate in advanced training workshops, webinars, and industry conferences.
• Earn certifications in public adjusting, claims management, or related fields.
• Take on leadership responsibilities, including team management, project coordination, and strategic planning.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, transparency, and empowerment. Even though you’ll be working remotely, you’ll feel part of a vibrant community:

• Regular virtual team meetings, knowledge‑sharing sessions, and social events.
• Open communication channels with leadership and peers.
• Recognition programs that celebrate achievements and milestones.
• Inclusive, diverse, and supportive workplace values.
• Commitment to work‑life balance, with flexible scheduling that accommodates personal commitments.

Compensation & Benefits

Our compensation model is commission‑based, allowing you to earn directly from the value you create. Typical annual earnings range from $35,000 to $150,000, depending on performance and volume of claims handled. In addition to competitive commissions, we offer:

• Flexible work schedule with the freedom to choose full‑time or part‑time hours.
• Remote work setup: we provide the necessary software licenses and technical support.
• Health and wellness resources, including access to virtual fitness classes and mental health support.
• Professional development budget for courses, certifications, and conferences.
• Employee recognition and incentive programs.
• Paid time off and holiday schedule aligned with national observances.

How to Apply

If you are ready to join a mission‑driven organization that values integrity, growth, and impact, we encourage you to apply today. Submit your application through our online portal, and our recruitment team will review your profile and schedule a virtual interview via Zoom.

At brighthush, we are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and encourage you to bring your unique perspective to our team.

Take the next step in your career—help homeowners get the justice they deserve while building a rewarding, flexible, and high‑earning career with brighthush.