Experienced Customer Service Representative – Healthcare Billing & Patient Support – Remote (Maine)

About brighthush

brighthush is a leading health‑care organization dedicated to transforming the way communities experience care. With a statewide presence that spans large medical centers, rural community practices, and home‑care services, we are committed to personalizing and streamlining health care for every resident of Maine. Our culture is built on the pillars of Caring, Connecting, and Growing Together, and we believe that every team member plays a vital role in delivering compassionate, high‑quality service.

Why Join brighthush?

As a member of the brighthush family, you’ll enjoy:

• Competitive Compensation – hourly pay ranging from $16 to $29, depending on experience, education, and certifications.
• Sign‑On Bonus – $1,500 for external candidates who bring their expertise to our team.
• Comprehensive Benefits – health, dental, vision, life insurance, and a robust 401(k) plan with company match.
• Equity Opportunities – stock purchase program to share in brighthush’s growth.
• Recognition & Incentives – performance awards, peer recognition, and incentive programs that celebrate your impact.
• Learning & Development – 6‑8 weeks of on‑the‑job training, ongoing education sessions, and access to industry certifications.
• Work‑Life Balance – flexible remote work options, occasional overtime as needed, and a supportive team environment.

Position Overview

This full‑time, remote Customer Service Representative role is based in Maine and offers the flexibility to work from home while supporting our patients and partners. You will be responsible for resolving billing inquiries, managing payment plans, and ensuring first‑call resolution whenever possible. Your work will directly influence patient satisfaction, financial performance, and the overall success of brighthush’s mission to provide equitable, high‑quality care.

Key Responsibilities

• Participate actively in daily huddles and team meetings, sharing insights and proposing process improvements.
• Deliver exceptional customer service by resolving inquiries on the first call and maintaining high satisfaction scores.
• Advocate for patients on billing and payment issues, following established policies and procedures.
• Escalate complex customer service issues to management in a timely manner.
• Accurately resolve assigned accounts, maximizing reimbursement while ensuring compliance with department policies.
• Research and resolve outstanding patient balances, adhering to all regulatory and system guidelines.
• Meet or exceed performance standards related to quality, productivity, and key performance indicators (KPIs).
• Schedule patient payment plans in line with internal policy guidelines.
• Collaborate with peers and leaders to address balance issues that impact accounts receivable.
• Maintain up‑to‑date knowledge of collection protocols, payer policies, and relevant laws.
• Attend internal education sessions to enhance skills and stay current with industry best practices.
• Participate in community benefit initiatives, such as charitable events and volunteer opportunities.
• Document all customer interactions accurately in the CRM system and maintain data integrity.

Essential Qualifications

• High School Diploma or GED (minimum).
• Minimum 18 years of age.
• 1+ year of customer service experience in healthcare, insurance, government, or social services.
• 1+ year of data entry experience.
• Basic proficiency with Windows PC applications and Microsoft Office (Word, Excel, PowerPoint).
• Full‑time availability Monday‑Friday, 8:00 am – 4:30 pm EST, with flexibility for occasional overtime.
• Ability to complete 6‑8 weeks of onsite training at 43 Whiting Hill Rd., Brewer, ME, before transitioning to remote work.
• Flu vaccination required; compliance with state booster mandates if applicable.
• Ability to perform essential job functions with or without reasonable accommodation.

Preferred Qualifications

• Experience in healthcare customer service.
• Knowledge of medical terminology.
• Previous work experience with brighthush.

Soft Skills & Competencies

• Strong written and verbal communication skills.
• Analytical mindset with attention to detail.
• Problem‑solving aptitude and a proactive approach to process improvement.
• Team player who thrives in a collaborative environment.
• Adaptability to changing priorities and business needs.

Telecommuting Requirements

• Reside within commutable distance to the office at 43 Whiting Hill Rd., Brewer, ME.
• Maintain a dedicated, secure work area that ensures privacy and confidentiality.
• Access to a high‑speed internet connection approved by brighthush.
• Adherence to brighthush’s Telecommuter Policy and all security protocols.

Compensation & Benefits

In addition to a competitive hourly rate ($16–$29), you’ll receive:

• Health, dental, and vision insurance.
• Life and disability coverage.
• 401(k) plan with company match.
• Equity stock purchase program.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and wellness resources.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have opportunities to:

• Progress into senior customer service roles or team lead positions.
• Transition into billing, collections, or finance specialties.
• Explore cross‑functional projects in operations, quality improvement, or patient experience.
• Earn industry certifications such as Certified Medical Billing Professional (CMBP) or Certified Revenue Cycle Professional (CRCP).
• Participate in leadership development programs and mentorship initiatives.

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, sexual orientation, age, disability, or veteran status. We strive to eliminate barriers to health care and promote equitable outcomes for every community we serve.

How to Apply

Ready to make a difference? Click the link below to submit your application and join a team that values caring, connecting, and growing together.

Apply to brighthush Today

Important Notes

• All candidates must pass a drug test before employment.
• Compliance with federal, state, and local regulations is mandatory.
• brighthush is a drug‑free workplace.

We look forward to welcoming you to the brighthush family, where your expertise will help us continue to deliver compassionate, high‑quality care to the people of Maine.