Experienced Customer Service Representative – Order Management & Sales Support Specialist for Instruments Division

Welcome to brighthush – Where Precision Meets Passion

At brighthush, we’re not just a company; we’re a community of innovators dedicated to delivering world‑class instruments that empower scientists, engineers, and creators worldwide. Our Instruments Division is at the forefront of cutting‑edge technology, and we’re looking for a dynamic Customer Service Representative to join our sales support team. If you thrive in a fast‑paced environment, love solving problems, and want to be part of a culture that values accuracy, collaboration, and continuous improvement, we want to hear from you.

Position Overview

As a Customer Service Representative at brighthush, you will serve as the vital bridge between our valued customers and internal departments. Your role will encompass managing customer orders, handling inquiries, coordinating shipments and returns, and ensuring that every interaction reflects the high standards of professionalism and service that brighthush is known for.

Key Responsibilities

• Customer Liaison: Act as the primary point of contact for customers regarding pricing, product availability, repairs, returns/exchanges, back‑orders, and any other order‑related matters.
• Order Entry & Management: Receive and accurately enter customer sales orders into our ERP system, ensuring data integrity and compliance with company policies.
• Inquiry Response: Promptly respond to customer questions about pricing, delivery schedules, shipment status, terms, and other order information.
• Shipment Tracking: Monitor incoming shipments, process back‑ordered items upon receipt, and coordinate with logistics to maintain accurate delivery timelines.
• Purchase Order Processing: Review and process purchase orders in accordance with brighthush policies, ensuring timely and accurate fulfillment.
• Credit Management: Collaborate with Sales and Accounting to coordinate credit memos and resolve any billing discrepancies.
• Project Support: Assist with sales‑related projects and customer service initiatives as needed, contributing to continuous improvement efforts.
• Cross‑Functional Coordination: Work closely with internal departments—Sales, Accounting, Logistics, and Technical Support—to streamline operations and enhance customer satisfaction.
• Additional Duties: Perform other customer service and order‑processing responsibilities as assigned, and work additional hours when necessary to meet business needs.

Essential Qualifications

• Minimum of 3 years of customer service experience, preferably in a sales support or order‑entry capacity.
• Hands‑on experience with ERP‑based order entry systems.
• Strong written and verbal communication skills, with the ability to convey complex information clearly and professionally.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and cloud‑based file storage systems.
• Basic mathematical proficiency—capable of calculating discounts, percentages, and other figures accurately.
• Exceptional attention to detail and a commitment to maintaining data accuracy.
• Excellent organizational and follow‑through skills, with the ability to manage multiple priorities simultaneously.
• Professional judgment and discretion when handling sensitive customer information.
• Team‑oriented mindset, flexible and disciplined in a dynamic work environment.
• Self‑motivated with a strong desire to contribute to brighthush’s organizational goals.

Preferred Qualifications

• Two‑year college degree or equivalent work experience in a related field.
• Experience in the instruments or scientific equipment industry.
• Knowledge of logistics and supply chain processes.
• Experience with CRM platforms and advanced Excel functions (pivot tables, VLOOKUP, macros).
• Previous exposure to a high‑volume order entry environment.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking: Ability to troubleshoot issues, identify root causes, and propose effective solutions.
• Communication: Clear, concise, and professional communication across all levels of the organization.
• Adaptability: Comfortable with change and able to adjust priorities in a fast‑moving environment.
• Collaboration: Proven track record of working effectively with cross‑functional teams.
• Time Management: Efficiently manage time and resources to meet deadlines and exceed expectations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you’ll gain exposure to:

• Advanced ERP and CRM systems, enhancing your technical skill set.
• Sales strategy and product knowledge, positioning you for future roles in sales or product management.
• Project management experience through cross‑departmental initiatives.
• Leadership training programs designed to prepare high‑potential employees for supervisory roles.
• Mentorship from seasoned professionals who are passionate about your growth.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Our Instruments Division is known for:

• Open communication channels—your voice matters.
• Innovation‑driven projects that push the boundaries of scientific instrumentation.
• A supportive team that celebrates successes and learns from challenges.
• Flexible work arrangements—after proving your performance, you may have the option to work from home a few days a week.
• Regular team‑building activities, hackathons, and industry conferences to keep the momentum high.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including gym memberships and mental health resources.
• Employee referral bonuses and recognition programs.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that values precision, quality, and customer satisfaction. Your contributions will directly impact the success of our customers and the growth of our Instruments Division. We offer a supportive environment where your ideas are heard, your growth is prioritized, and your work makes a tangible difference.

Ready to Take the Next Step?

If you’re ready to bring your customer service expertise to a dynamic, innovative team, we encourage you to apply today. Join brighthush and help shape the future of scientific instrumentation while advancing your career in a culture that rewards excellence.