Experienced Customer Service Representative – Transportation & Member Support Specialist – Remote Pennsylvania

About brighthush and the Transportation Care Industry

At brighthush, we believe that every journey matters. Our mission is to connect people with the transportation services they need to access quality healthcare, education, and essential community resources. By leveraging cutting‑edge technology and a compassionate workforce, we help members navigate complex travel logistics while ensuring a seamless, stress‑free experience. If you are passionate about making a tangible difference in people’s lives and thrive in a fast‑paced, service‑oriented environment, brighthush offers the perfect platform to grow your career and impact the community.

Why Join brighthush?

• Remote Flexibility: Work from the comfort of your own home while maintaining a professional, secure environment.
• Competitive Compensation: Earn $17.00 per hour plus a comprehensive benefits package.
• Career Growth: Opportunities to advance into supervisory roles, specialized transportation coordination, or cross‑functional projects.
• Inclusive Culture: A supportive, collaborative workplace that values diversity, equity, and inclusion.
• Continuous Learning: Access to training modules, webinars, and tuition reimbursement to sharpen your skills.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the first point of contact for our members. Your role will involve:

• Assisting members with transportation questions, concerns, and scheduling needs.
• Managing reservations—creating, modifying, and canceling trips—while ensuring accuracy and compliance with company policies.
• Documenting all interactions in our secure system, capturing essential details for future reference.
• Handling complaints and escalating unresolved issues to the appropriate departments for resolution.
• Maintaining a polite, professional, and courteous demeanor at all times, even during high‑volume periods.
• Participating in daily team huddles, training sessions, and performance reviews.
• Supporting a 24/7/365 contact center environment, including night, weekend, and holiday shifts as required.
• Contributing to continuous improvement initiatives and additional projects as assigned.

Essential Qualifications

• High School Diploma or equivalent (preferred).
• 0–2 years of contact center or customer service experience, preferably with high call volume and data entry responsibilities.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong typing speed of at least 35 words per minute.
• Ability to learn new technology quickly and follow complex instructions.
• Self‑motivated, detail‑oriented, and capable of working independently or as part of a team.
• Reliable high‑speed internet connection (minimum 25 Mbps download, 5 Mbps upload) and a dedicated, secure workspace.
• Willingness to attend 100 % of training and remain on camera for the first 30 days.

Preferred Qualifications

• Experience in healthcare or transportation logistics.
• Knowledge of HIPAA regulations and data privacy best practices.
• Proficiency with CRM platforms and Microsoft Office Suite.
• Multilingual abilities (any additional language is a plus).

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Adaptability to changing priorities and a fast‑paced environment.
• Team collaboration and a willingness to support colleagues.
• High emotional intelligence and empathy when dealing with sensitive member concerns.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As you gain experience, you can explore:

• Team Lead or Supervisor roles within the Customer Service or Transportation Coordination departments.
• Specialized positions such as Member Experience Manager or Transportation Logistics Analyst.
• Cross‑functional projects that involve technology implementation, process improvement, or data analytics.
• Professional development through paid courses, certifications, and tuition reimbursement.

Work Environment & Company Culture

Our remote workforce is built on trust, accountability, and open communication. We provide:

• Regular virtual team meetings and social events to foster connection.
• Clear performance metrics and constructive feedback loops.
• A culture that celebrates diversity, encourages innovation, and rewards excellence.
• Access to a digital wellness program, including mental health resources and flexible scheduling.

Compensation, Perks, and Benefits

In addition to a competitive hourly rate, brighthush offers a comprehensive benefits package to support you and your family:

• Medical, Dental, and Vision insurance plans.
• Employer‑paid basic life insurance and accidental death & dismemberment coverage.
• Voluntary life insurance options for employees, spouses, and children.
• Health Care and Dependent Care Flexible Spending Accounts.
• Pre‑tax and post‑tax commuter and parking benefits.
• 401(k) retirement savings plan with company match.
• Paid Time Off (PTO) and paid parental leave.
• Short‑term and long‑term disability coverage.
• Tuition reimbursement for approved courses and certifications.
• Employee discounts on retail, hospitality, travel, and more.

Physical Demands & Work Conditions

The role requires extended periods of sitting, frequent use of a headset and computer, occasional standing and walking, and the ability to lift up to 10 lbs. We provide reasonable accommodations to enable qualified individuals with disabilities to perform essential job functions.

How to Apply

Ready to join a team that values compassion, innovation, and professional growth? Submit your application today and become part of brighthush’s mission to transform transportation care.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or veteran status.