Experienced Dutch‑Speaking Customer Support Specialist – Remote, Portugal – Elevate Digital Advertising Experience with brighthush

About brighthush

brighthush is a trailblazer in the digital advertising ecosystem, empowering brands and agencies worldwide to unlock the full potential of online marketing. With a portfolio of cutting‑edge tools, data‑driven insights, and a global community of advertisers, brighthush is redefining how businesses connect with audiences in an ever‑evolving digital landscape. Our mission is simple: deliver measurable results, foster innovation, and create a workplace where talent thrives.

As a fast‑growing, customer‑centric organization, we pride ourselves on a culture that blends creativity with analytical rigor. Our teams collaborate across continents, share knowledge freely, and celebrate every milestone—whether it’s a breakthrough campaign or a new feature that delights our clients. At brighthush, we believe that the best ideas come from diverse perspectives, and we’re committed to building an inclusive environment where every voice is heard.

Why This Role Matters

In the digital advertising world, the customer experience can make or break a campaign. Our Dutch‑speaking Customer Support Specialists are the frontline ambassadors who translate complex platform capabilities into actionable insights for our European partners. By delivering exceptional support, you’ll help clients achieve higher ROI, deepen brand engagement, and ultimately drive the growth of brighthush’s global footprint.

Role Overview

As a Remote Customer Support Specialist based in Portugal, you will serve as the trusted advisor for Dutch‑speaking business customers across Europe. Your day‑to‑day responsibilities will involve troubleshooting, strategy guidance, and proactive performance optimization—all while maintaining the highest standards of professionalism and empathy.

Key Responsibilities

• Multichannel Support: Provide timely, accurate assistance via phone, email, and live chat, ensuring every interaction reflects brighthush’s brand values.
• Platform Navigation: Guide clients through the full suite of digital advertising tools, from campaign creation to advanced analytics dashboards.
• Pre‑Sales & Post‑Sales Engagement: Collaborate with the sales team to onboard new clients and continue nurturing relationships after deployment.
• Issue Resolution: Diagnose and resolve technical, billing, and account‑related issues, escalating to specialized teams when necessary.
• Performance Enhancement: Identify gaps in campaign execution, recommend optimization tactics, and share best practices that elevate client results.
• Feedback Loop: Capture customer insights, flag recurring pain points, and partner with product and engineering to drive continuous improvement.
• Documentation & Knowledge Sharing: Maintain clear, concise records of support tickets, solutions, and knowledge base updates to empower the broader team.
• Team Collaboration: Participate in regular cross‑functional meetings, contribute to strategy sessions, and mentor junior support staff.

Essential Qualifications

• Native or Fluent Dutch (C1/C2): Ability to converse, read, and write Dutch at a professional level.
• English Proficiency (B2+): Comfortable communicating in English for internal collaboration and documentation.
• Strong verbal and written communication skills, with a knack for simplifying technical concepts.
• Problem‑solving mindset, meticulous attention to detail, and a passion for delivering outstanding service.
• Experience with online platforms, SaaS products, or digital marketing tools is highly desirable.
• Proven ability to multitask, prioritize, and meet deadlines in a fast‑paced environment.
• Customer‑centric attitude, proactive mindset, and a collaborative spirit.

Preferred Qualifications

• Prior experience in customer support, technical support, sales support, or digital marketing roles.
• Familiarity with advertising metrics (CTR, CPC, CPM, ROAS) and campaign optimization strategies.
• Knowledge of European data privacy regulations (GDPR) and compliance best practices.
• Experience working in a remote or distributed team setting.
• Additional language skills (e.g., French, German, Spanish) are a plus.

Skills & Competencies

• Technical Proficiency: Comfortable navigating web interfaces, using CRM systems, and troubleshooting browser or API issues.
• Analytical Thinking: Ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Empathy & Patience: Understanding client frustrations and guiding them toward solutions with calm assurance.
• Adaptability: Thriving in a dynamic environment where priorities shift quickly and new tools roll out regularly.
• Time Management: Efficiently balancing multiple support tickets while maintaining high quality and responsiveness.
• Team Player: Collaborating across departments—sales, product, engineering—to deliver seamless client experiences.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater impact. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and continuous learning programs covering platform updates, industry trends, and soft‑skill development.
• Mentorship from senior support leaders and cross‑functional experts.
• Clear career pathways into roles such as Account Manager, Product Specialist, or Customer Success Lead.
• Opportunities to lead projects, contribute to product roadmaps, and influence the customer journey at scale.
• Regular performance reviews that align your growth with brighthush’s strategic objectives.

Work Environment & Culture

brighthush champions a flexible, inclusive, and collaborative culture. Key highlights include:

• Fully remote work model with flexible hours to accommodate different time zones.
• Regular virtual team gatherings, hackathons, and knowledge‑sharing sessions.
• Transparent communication channels—Slack, Teams, and monthly town halls.
• Commitment to work‑life balance, with generous vacation policies and mental‑health resources.
• Celebration of diversity through cultural exchange events, language learning groups, and inclusive hiring practices.

Compensation, Perks & Benefits

While specific figures may vary based on experience, we offer a competitive package that includes:

• Base salary aligned with market standards for remote roles in Portugal.
• Monthly performance bonuses tied to client satisfaction and campaign success metrics.
• Meal allowance and private health insurance to support your well‑being.
• Access to employee discounts on digital tools, professional courses, and wellness programs.
• Paid training and certification opportunities from day one.
• Relocation support for candidates moving from within Europe (if applicable).
• Long‑term career growth prospects within a global organization.

How to Apply

If you’re a Dutch‑speaking professional who thrives in a fast‑paced, customer‑centric environment and is eager to shape the future of digital advertising, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can contribute to brighthush’s mission of delivering world‑class advertising solutions.

Ready to take the next step in your career?

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