Associate Customer Success Engineer – Commercial Solutions & AI Data Security – Drive Customer Adoption & ROI at brighthush

About brighthush

At brighthush, we are redefining how the world adopts artificial intelligence with confidence and security. Our mission is simple yet powerful: empower enterprises to harness AI safely by giving them granular control over what data the technology can see and do. We pioneered the fastest, most precise data discovery and protection solutions, and today our platform forms the backbone of AI trust for Fortune 1000 organizations worldwide. If you are passionate about cutting‑edge technology, data privacy, and making a tangible impact on global businesses, brighthush is the place where your expertise will shape the future of secure AI.

Why Join brighthush?

We are a mission‑driven, high‑growth company that thrives on innovation, collaboration, and a relentless focus on customer success. As a member of our Customer Success team, you will:

• Work directly with C‑suite executives, data scientists, and security leaders across diverse industries.
• Own the end‑to‑end customer journey, from onboarding to expansion, ensuring they extract maximum value from our platform.
• Influence product development by championing real‑world customer feedback.
• Travel 25‑50% of the year to build deep, lasting relationships with our global client base.
• Grow your career in a culture that rewards initiative, creativity, and measurable impact.

Key Responsibilities

As an Associate Customer Success Engineer – Commercial, you will be the technical linchpin between brighthush and our enterprise customers. Your day‑to‑day activities will include:

• Technical Champion: Serve as the primary technical expert on the brighthush platform, delivering deep demos, architecture reviews, and troubleshooting sessions.
• Trusted Advisor: Build trust with stakeholders at all levels—practitioners, managers, and executives—by translating complex technical concepts into business value.
• Onboarding & Adoption: Design and execute comprehensive onboarding programs that accelerate time‑to‑value and drive feature adoption.
• Consultative Use‑Case Design: Collaborate with customers to understand their pain points, business objectives, and data environments, then craft tailored use cases that align with their goals.
• Value Realization & Expansion: Proactively monitor usage, identify opportunities for deeper integration, and lead expansion conversations that increase revenue and customer lifetime value.
• Issue Resolution: Diagnose and resolve complex technical issues, coordinating with engineering, product, and support teams to deliver swift, effective solutions.
• Customer Advocacy: Represent the customer’s voice in internal roadmap discussions, ensuring that product evolution reflects real‑world needs.
• Education & Enablement: Develop and deliver self‑paced training materials, workshops, and best‑practice guides that empower customers to become platform experts.
• Health & Success Metrics: Track key health indicators, usage trends, and success metrics; report findings to internal stakeholders and customers.
• Quarterly Business Reviews (QBRs): Lead QBRs that assess progress, surface insights, and co‑create action plans for continued success.
• Knowledge Sharing: Document lessons learned, create internal playbooks, and share insights across the Customer Success and Sales teams.

Essential Qualifications

• Associate’s degree or equivalent experience; a Bachelor’s degree in Computer Science, Information Technology, or a related field is highly desirable.
• Strong project management skills—capable of juggling multiple initiatives while maintaining meticulous attention to detail.
• Self‑starter mindset: thrive in ambiguous, fast‑paced, deadline‑driven environments typical of high‑growth tech companies.
• Results‑oriented track record: proven ability to drive revenue growth, elevate customer satisfaction, and maximize feature adoption.
• Proficiency in SQL and at least one scripting language (Python, Bash, or equivalent) for data manipulation and automation.
• Hands‑on experience with APIs, web services, and integration patterns.
• Excellent interpersonal skills: adept at building and nurturing strategic relationships with technical and non‑technical stakeholders.
• Clear, concise communication—both verbal and written—capable of translating complex technical details into actionable business insights.
• Comfort leading executive‑level meetings and technical workshops with confidence and authority.
• Ability to work autonomously, tackling intricate challenges with minimal guidance while seeking help when necessary.

Preferred Qualifications

• Experience in the data security, AI, or SaaS industry.
• Background in data governance, compliance, or risk management.
• Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies.
• Previous experience in a Customer Success Engineer or Technical Account Manager role.
• Knowledge of data privacy regulations (GDPR, CCPA, HIPAA) and how they intersect with AI deployments.

Skills & Competencies

• Technical Acumen: Deep understanding of data discovery, classification, and protection concepts.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose data‑driven solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting partnerships.
• Communication: Strong storytelling skills—able to convey technical value in a compelling, business‑oriented narrative.
• Collaboration: Proven track record of working cross‑functionally with Sales, Product, Engineering, and Support.
• Adaptability: Comfortable navigating change, ambiguity, and evolving priorities.
• Time Management: Skilled at prioritizing tasks, meeting deadlines, and managing competing demands.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As an Associate Customer Success Engineer, you will:

• Progress to Senior Customer Success Engineer, then to Customer Success Manager or Director roles.
• Gain exposure to product strategy, sales enablement, and executive leadership.
• Participate in continuous learning programs—technical certifications, leadership workshops, and industry conferences.
• Lead cross‑functional projects that shape the future of AI security.
• Mentor junior team members and contribute to a culture of knowledge sharing.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to customer success. Key highlights include:

• Remote‑first model with flexible work hours and a generous office‑setup stipend for those who prefer a home office.
• Unlimited paid time off (PTO) to support work‑life balance.
• Paid holidays, sick leave, and a comprehensive health, vision, and dental insurance package.
• Life insurance, short‑term and long‑term disability coverage.
• Equity options and performance‑based bonuses aligned with company growth.
• Regular team‑building events, hackathons, and innovation challenges.
• Inclusive, diverse, and supportive environment where every voice is heard.

Compensation & Benefits

Base Salary Range: $100,000 – $120,000 (total compensation may include incentive for sales roles, equity, or benefits, as applicable).

Compensation is determined based on experience, location, and role responsibilities. brighthush may offer additional merit increases based on individual or company performance.

How to Apply

Ready to make a difference in the world of secure AI? Click the link below to submit your application and join the brighthush team.

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Final Thoughts

At brighthush, you will be part of a forward‑thinking organization that is setting new standards for AI security. Your technical expertise, customer‑centric approach, and passion for innovation will help enterprises unlock the full potential of AI while safeguarding their most valuable assets. If you are ready to drive customer success, shape product strategy, and grow your career in a dynamic, mission‑driven environment, we encourage you to apply today.