Seasoned Customer Service Representative – Remote Health Benefits Support Specialist – brighthush

Introduction

At brighthush, we’re redefining the way people experience health benefits. Our mission is to empower individuals with clear, compassionate, and accurate information so they can make confident decisions about their care. As a leading player in the health services industry, we blend cutting‑edge technology with a human touch, creating a seamless experience for our members and partners alike. If you thrive in a fast‑paced, customer‑centric environment and want to make a tangible impact on people’s lives, brighthush is the place for you.

Why Join brighthush?

Working at brighthush means you’ll be part of a culture that values innovation, collaboration, and continuous learning. We believe that every team member brings a unique perspective that can help us improve the health journey for our clients. Our remote-first approach gives you the flexibility to work from anywhere, while our Nashville hub provides a vibrant community for occasional in‑person collaboration and equipment pickup.

Key Responsibilities

• Customer Interaction: Serve as the primary point of contact for individuals seeking assistance with health benefits, Medicaid, and related services. Provide timely, accurate, and empathetic support via phone, chat, and email.
• Information Management: Gather, verify, and document customer information in our secure systems. Ensure data integrity and confidentiality in compliance with HIPAA and other regulatory standards.
• Problem Resolution: Identify and resolve customer issues efficiently, escalating complex cases to the appropriate internal teams when necessary.
• Product Knowledge: Maintain up‑to‑date knowledge of our benefits portfolio, policy changes, and industry trends to deliver informed guidance.
• Process Improvement: Participate in continuous improvement initiatives, providing feedback on workflow, tools, and customer experience.
• Team Collaboration: Work closely with cross‑functional teams—including underwriting, claims, and technology—to ensure a cohesive customer journey.
• Compliance & Reporting: Adhere to all company policies, regulatory requirements, and quality standards. Generate accurate reports and metrics for performance analysis.

Essential Qualifications

• Minimum of 2 years of experience in a call center or customer service environment.
• Strong proficiency with Windows PCs, CRM systems, and Microsoft Office Suite.
• High School Diploma or GED required; an Associate’s degree in social or behavioral sciences, health administration, or a related field is preferred.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and a customer‑first mindset.
• Ability to work independently in a remote setting while maintaining high productivity.

Preferred Qualifications & Skills

• Experience in the health or human services sector, with a solid understanding of Medicaid and other public assistance programs.
• Bilingual proficiency (Spanish, French, or other languages) is a significant advantage.
• Familiarity with call center metrics such as AHT (Average Handle Time), CSAT (Customer Satisfaction), and NPS (Net Promoter Score).
• Experience with telehealth platforms or health information systems.
• Demonstrated ability to adapt to new technologies and processes quickly.

Skills & Competencies for Success

• Empathy & Active Listening: Ability to understand customer concerns and respond with genuine care.
• Technical Aptitude: Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Time Management: Efficiently juggle multiple inquiries while meeting performance targets.
• Team Player: Collaborate effectively with colleagues across departments to resolve complex customer needs.
• Continuous Learner: Eager to engage in ongoing training and professional development opportunities.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Service Representative, you’ll have access to a comprehensive training program that covers product knowledge, compliance, and soft skills. We also offer:

• Mentorship programs pairing new hires with seasoned leaders.
• Cross‑training opportunities in underwriting, claims, and technology teams.
• Leadership development tracks for high‑performing employees.
• Regular workshops, webinars, and certifications to keep your skill set sharp.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and innovative culture. Our remote-first model means you can work from the comfort of your home while staying connected through virtual collaboration tools. When you need to pick up equipment, our Nashville office provides a welcoming space with modern amenities. We celebrate diversity, encourage open communication, and reward creativity. Our team enjoys:

• Flexible work hours to support work‑life balance.
• Regular virtual team‑building events and quarterly in‑person retreats.
• Recognition programs that highlight outstanding contributions.
• Access to a vibrant community of professionals passionate about health and technology.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee wellness program featuring fitness subsidies, mental health resources, and wellness challenges.
• Generous professional development budget for courses, certifications, and conferences.
• Employee referral bonuses and other incentive programs.

How to Apply

Ready to take the next step in your career? Join a team that values your expertise and offers a platform for growth. Click the link below to submit your application and become part of the brighthush family.

Apply To This Job

About brighthush

brighthush is a forward‑thinking health services organization dedicated to delivering exceptional customer experiences. Our blend of technology, data, and human insight allows us to streamline benefits administration and empower individuals to make informed health decisions. We’re proud of our culture of innovation, our commitment to employee growth, and our impact on the communities we serve.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to welcoming you to brighthush, where your expertise will help shape the future of health benefits and customer service.