Remote Customer Service Representative – Health Insurance & Telehealth Support – Arizona/Florida/Texas – Join brighthush's Award‑Winning Team

About brighthush

brighthush is a forward‑thinking, technology‑driven health and wellness company that is redefining how people access and experience medical care. With a mission to make quality health services accessible, affordable, and personalized, brighthush has quickly become a trusted partner for individuals, families, and businesses across the United States. Our culture is built on innovation, collaboration, and a deep commitment to employee growth and well‑being. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your contributions matter and your career can flourish.

Why This Role Matters

As a Remote Customer Service Representative at brighthush, you will be the frontline ambassador for our customers. You’ll help people navigate their health plans, resolve inquiries, and ensure that every interaction leaves a positive, lasting impression. Your work will directly impact the quality of care our customers receive, and you’ll play a pivotal role in strengthening brighthush’s reputation for exceptional service.

Key Responsibilities

• Customer Interaction: Handle inbound calls, emails, and chat inquiries from customers across Arizona, Florida, and Texas, providing friendly, professional, and timely support.
• System Navigation: Use Clarc, OneNote, LifePro, and Microsoft Teams to log cases, retrieve information, and guide customers through portal setup and usage.
• Problem Resolution: Diagnose and resolve a wide range of customer issues, from plan enrollment questions to claim status updates, ensuring high satisfaction scores.
• Quality Assurance: Maintain accuracy and completeness in all documentation, adhere to company policies, and meet or exceed performance metrics such as average handle time and first‑contact resolution.
• Continuous Improvement: Share insights and suggestions with the team to refine processes, improve scripts, and enhance overall customer experience.
• Team Collaboration: Participate in daily huddles, training sessions, and cross‑functional meetings to stay aligned with company goals and product updates.
• Compliance & Security: Follow all privacy regulations (HIPAA, GDPR, etc.) and internal security protocols to protect customer data.

Essential Qualifications

• Minimum 6 months of call‑center experience, with at least 1 year in a customer service role.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proven organizational and problem‑solving abilities, with the capacity to handle multiple tasks simultaneously.
• Experience navigating virtual desktop environments and multiple computer systems.
• High school diploma or GED; any additional education or certifications are a bonus.
• Reliable, distraction‑free remote workspace with a high‑speed internet connection.
• Comfortable with video conferencing and virtual interview processes.

Preferred Qualifications

• 1–2 years of health insurance or related experience.
• Familiarity with Third Party Administrator (TPA) concepts and processes.
• Knowledge of medical/dental terminology, claims processing, or related fields.
• Experience using customer relationship management (CRM) tools and ticketing systems.

Skills & Competencies

• Exceptional customer‑centric mindset.
• Strong analytical and technical aptitude.
• Adaptability to fast‑changing environments and new technologies.
• Team player who thrives in a collaborative, inclusive culture.
• Proactive communication and a willingness to take initiative.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training programs.
• Mentorship from senior team members and cross‑departmental leaders.
• Clear career pathways into roles such as Senior Support Specialist, Team Lead, or Product Specialist.
• Opportunities to contribute to process improvements and new product launches.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Company Culture

brighthush is proud of its inclusive, supportive, and collaborative culture. We value:

• Open communication and transparency at all levels.
• Compassionate leadership that listens and responds to employee needs.
• Celebration of diversity and a sense of belonging for everyone.
• Flexibility that allows you to balance work and life while delivering high‑quality service.

Compensation, Perks, and Benefits

We offer a competitive compensation package and a comprehensive benefits suite designed to support you and your family:

• Base Pay: $16.00–$17.50 per hour, with paid training and a performance‑based pay increase.
• Annual Bonuses & Merit Raises: Recognizing your contributions and growth.
• Health & Wellness: Free 24/7 telehealth visits, in‑home diagnostics (where available), and coverage for you, your spouse/partner, and children ages 2–25.
• Insurance & Retirement: Health, life, and 401(k) plans effective from the first of the month after hire.
• Paid Time Off: Sick time and PTO accrue from day one; paid holidays (including your birthday) and volunteer time off after 90 days.
• Technology & Equipment: brighthush provides all necessary hardware and software to ensure you can work efficiently from home.
• Remote Work: Enjoy the freedom of working from your preferred location—no commute required.
• Consistent Schedule: Monday–Friday shifts between 8:30–9:30 AM EST, with no weekend work.
• Professional Development: Access to training, coaching, and mentorship programs.

How to Apply

Ready to make a real difference in people’s health journeys? Visit our careers page at https://brighthush.com/careers/ to learn more and submit your application. We’re actively interviewing candidates and look forward to connecting with you.

Next Steps

As part of the hiring process, you’ll be asked to:

• Participate in a virtual interview using a computer with a working camera.
• Complete a pre‑employment internet speed test.
• Undergo background screening, employment verification, and drug screening.

Join brighthush Today

At brighthush, you’ll find a workplace that values your expertise, supports your growth, and rewards your dedication. If you’re passionate about customer service, eager to learn, and ready to contribute to a mission‑driven organization, we encourage you to apply now. Let’s build a healthier future together.