Seasoned Customer Service Representative – Health Benefits Support & Remote Call Center Specialist

About brighthush

brighthush is a forward‑thinking leader in the health services industry, dedicated to transforming the way individuals access and understand their benefits. With a mission to empower people through clear, compassionate communication, we partner with leading health plans, Medicaid programs, and community organizations to deliver seamless support. Our remote‑first culture allows talented professionals to work from anywhere while staying connected to a vibrant, collaborative team that values innovation, integrity, and continuous learning.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of a thriving health ecosystem. By joining our team, you’ll become part of a mission‑driven organization that prioritizes:

• Impactful Work – Every interaction helps individuals navigate complex benefits, ensuring they receive the care they deserve.
• Remote Flexibility – Work from the comfort of your home while maintaining a strong connection to our Pittsburgh hub for essential equipment pickup.
• Growth & Development – Access to comprehensive training, mentorship programs, and clear career pathways.
• Inclusive Culture – A workplace that celebrates diversity, promotes equity, and encourages every voice to be heard.
• Competitive Compensation & Perks – A holistic benefits package that supports your well‑being and financial security.

Key Responsibilities

As a Customer Service Representative at brighthush, you will play a pivotal role in delivering high‑quality support to our clients. Your day‑to‑day duties will include:

• Benefit Inquiry Support: Provide accurate, timely information on health benefits, Medicaid enrollment, and related services to individuals and families.
• Problem Resolution: Identify, troubleshoot, and resolve customer issues with empathy and efficiency, ensuring a positive experience.
• Data Accuracy: Maintain meticulous records of customer interactions, updates, and follow‑ups in our CRM system.
• Process Improvement: Collaborate with cross‑functional teams to refine scripts, FAQs, and knowledge bases, enhancing overall service quality.
• Compliance Adherence: Follow all regulatory guidelines and internal policies related to health information privacy and data security.
• Team Collaboration: Participate in daily huddles, share insights, and support peers to achieve collective goals.

Essential Qualifications

• Minimum of 2 years of experience in a call center or customer support environment.
• Strong PC proficiency, including advanced skills in Microsoft Office Suite and CRM platforms.
• High School Diploma or GED required; Associate’s Degree in Social Sciences, Behavioral Sciences, or a related field is preferred.
• Excellent verbal and written communication skills, with a professional, courteous tone.
• Ability to handle high‑volume, fast‑paced interactions while maintaining accuracy.
• Proficiency in a second language is a plus, enhancing our ability to serve diverse communities.

Preferred Qualifications

• Experience in health or human services, particularly with Medicaid or similar benefit programs.
• Knowledge of health insurance terminology, enrollment processes, and common benefit challenges.
• Prior exposure to remote work environments and familiarity with virtual collaboration tools.
• Demonstrated commitment to continuous learning and professional development.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to improve their experience.
• Problem‑Solving: Ability to analyze complex situations and devise effective solutions quickly.
• Attention to Detail: Precision in data entry, documentation, and adherence to compliance standards.
• Time Management: Efficiently manage multiple tasks and prioritize responsibilities in a dynamic environment.
• Adaptability: Thrive in a constantly evolving industry, embracing new technologies and processes.
• Team Player: Collaborate effectively with colleagues across departments to achieve shared objectives.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and fostering career advancement. As a Customer Service Representative, you’ll have access to:

• Structured Training Programs – From onboarding to advanced modules covering health benefits, compliance, and customer experience excellence.
• Mentorship & Coaching – Pairing with seasoned professionals to guide your development and career trajectory.
• Leadership Pathways – Opportunities to progress into supervisory roles, team lead positions, or specialized tracks such as quality assurance and process improvement.
• Cross‑Functional Projects – Involvement in initiatives that span technology, operations, and policy, broadening your skill set.
• Continuous Learning – Access to webinars, workshops, and certifications in health services, customer experience, and data analytics.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to excellence. Key aspects include:

• Remote‑First Flexibility – Work from anywhere with a reliable internet connection, while staying connected through virtual meetings and collaboration tools.
• Pittsburgh Hub Access – For essential equipment pickup and occasional in‑person events, we provide a welcoming office space in Pittsburgh.
• Inclusive Community – A diverse workforce that values different perspectives, fostering an environment where everyone can thrive.
• Employee Wellness – Programs focused on mental, physical, and financial well‑being, including counseling resources, fitness stipends, and financial planning workshops.
• Recognition & Rewards – Regular acknowledgment of outstanding performance through awards, bonuses, and public shout‑outs.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base Salary – Market‑competitive pay aligned with industry standards.
• Performance Bonuses – Incentives tied to individual and team metrics.
• Paid Time Off – Generous vacation, sick leave, and personal days to support work‑life balance.
• Health & Wellness – Comprehensive medical, dental, and vision plans, along with a wellness stipend.
• Retirement Plans – 401(k) with company match to help secure your future.
• Professional Development – Reimbursement for relevant courses, certifications, and conferences.
• Technology Allowance – Equipment and software support for remote work.
• Employee Assistance Program – Confidential counseling and support services.

How to Apply

If you’re ready to make a meaningful impact in the health services sector and grow your career in a supportive, innovative environment, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Service Representative role at brighthush.

Join us in shaping the future of health benefits support and be part of a team that values your expertise, creativity, and dedication.