Experienced Remote Customer Support Agent – Flexible Part‑Time Role at brighthush in Sports & Leisure

About brighthush

brighthush is a leading name in the sports, leisure and lifestyle awards sector, boasting a legacy of over 45 years in delivering premium trophies, medals and recognition products across the United Kingdom. With a modern, fully‑digital storefront and a nationwide network of local customer champions, brighthush combines the convenience of e‑commerce with the personal touch of a local shop. Our mission is simple: to celebrate achievement, inspire excellence and provide unmatched value to clubs, leagues, schools and corporate teams.

Why Join brighthush?

At brighthush, we believe that great people create great experiences. Whether you’re a seasoned customer‑service professional or a motivated self‑starter, you’ll find a culture that rewards initiative, nurtures growth and offers the flexibility to balance work with life. As a remote, part‑time Customer Support Agent, you’ll have the opportunity to earn a substantial income on a commission‑only basis while working from the comfort of your own home.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential clients across the UK, using a combination of online research, social media outreach and referral networks.
• Territory Management: Own a defined geographic area, building relationships with local clubs, schools and corporate partners to drive repeat business.
• Customer Journey Support: Guide prospects through every stage of the buying process – from initial enquiry to final delivery – ensuring a seamless, personalised experience.
• Brand Ambassador: Act as the on‑ground voice of brighthush, gathering market insights, feedback and competitor intelligence to inform strategy.
• Value‑Based Selling: Communicate the unique benefits of brighthush’s award catalogue, highlighting quality, speed of delivery and customisation options.
• Target Achievement: Set, track and exceed monthly and quarterly sales targets, leveraging data from our cloud‑based CRM.
• Continuous Improvement: Participate in regular training sessions, share best practices with the team and contribute to process enhancements.

Essential Qualifications

• High‑school diploma or equivalent; a degree in Business, Marketing or a related field is a plus.
• Strong communication skills – both written and verbal – with a friendly, confident demeanor.
• Proficiency with internet‑based tools (email, video conferencing, CRM platforms).
• Self‑motivated, disciplined and able to manage time effectively in a remote setting.
• Passion for sports, leisure or community activities – an asset that helps build authentic connections with clients.
• Experience in customer service, sales or a related role is desirable but not mandatory; we provide comprehensive training.

Preferred Skills & Competencies

• Knowledge of the UK sports and leisure market, including clubs, leagues and corporate sponsorships.
• Experience with commission‑based compensation structures and a proven track record of meeting or exceeding sales goals.
• Strong problem‑solving abilities and a proactive approach to overcoming obstacles.
• Adaptability to new technologies and a willingness to embrace continuous learning.
• Team‑player mindset, ready to collaborate with colleagues across sales, marketing and fulfilment teams.

What You’ll Get

• Uncapped Commission: Earn as much as you can – there’s no ceiling on your earnings.
• Commission on retained business, ensuring long‑term income from repeat clients.
• Full training and ongoing support from a dedicated onboarding team.
• Flexible work hours – work when you’re most productive, whether that’s early mornings, evenings or weekends.
• Access to a cloud‑based CRM and sales tools, allowing you to manage leads and track performance from anywhere.
• Bonus schemes after six months of performance, rewarding loyalty and success.
• Opportunity to grow into senior sales roles, territory management or even a regional leadership position.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration and continuous improvement. Even though you’ll be working remotely, you’ll remain an integral part of a vibrant team that celebrates wins, shares insights and supports each other’s professional development. We value work‑life balance, so you can pursue your passions outside of work while still contributing to the success of a dynamic, award‑driven business.

Compensation & Benefits

The base salary range for this role is £5,000 to £20,000 per year, paid on a commission‑only basis. Because the structure is uncapped, high performers can earn significantly more. In addition to commission, you’ll receive:

• Health and wellness stipend (optional).
• Professional development budget for courses, certifications or conferences.
• Annual performance bonus for top performers.
• Flexible holiday policy – take time off when you need it.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We’re excited to meet driven, customer‑centric individuals who are eager to help teams and clubs celebrate their achievements.